A NOTE TO OUR WEEKEND & HOLIDAY GUESTS: We often reach our capacity limit for the Scandinavian Baths experience throughout the day. On these busy days, we recommend that massage guests do not arrive more than 2 hours prior to their appointment as we cannot guarantee upon arrival access. If you arrive for the Baths experience only, you will be added to the wait list. The popularity of the Scandinavian Baths experience changes seasonally. all guests are advised to call Scandinave Spa Blue Mountain before planning their visit. We thank you for your understanding.
- Q:
What are your opening hours?
We are open daily from 10 a.m. to 9 p.m., rain or shine. Scandinave Spa is closed only on December 25.
- Q:
What should I bring?
Bathing suits are mandatory. Sandals or flip-flops are recommended. These items can also be purchased at our boutique. Each guest receives two towels, a locker and a key. Water fountains are available on site.
- Q:
Why is there a waitlist for the Baths?
In an effort to maximize guest experience we do limit the number of guests in the Scandinavian Baths on busy days. This number fluctuates based on the capacity in the locker rooms as well as the outdoor activity.Weekend/holiday visitors should expect to experience long waitlists for access to the Baths, unless they have made a massage reservation. We thank you for your understanding during these busy days.
- Q:
How far ahead should I make reservations?
Please note that we do not take advance reservations for the Scandinavian Baths. If you would like a massage treatment, we recommend reserving 4-6 weeks ahead for the best availability.
- Q:
Are massage treatments reimbursable by my private group insurance?
All our Registered Massage Therapists are accredited by the College of Massage Therapists of Ontario. Receipts can be issued for insurance purposes. Please ask for a receipt after your massage. Note that our receipt policy is regulated by the College of Massage Therapist of Ontario. Please visit www.cmto.com for more information.
- Q:
Who can get a receipt for a registered massage treatment?
A guest can get a receipt if they have filled out a health form & personally received the treatment. Additionally, a guest must pay for the massage to receive a receipt. Gift cards and corporately paid treatments are not-reimbursable based on the guidelines provided by the College of Massage Therapists of Ontario. For more information, please visit www.cmto.com.
- Q:
Can I receive care if I am under medication or suffering from certain health problems?
We recommend that you discuss any issues with your health professional. If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are sometimes best to avoid. A note from your doctor may be requested by your massage therapist. All guests are asked to fill out a health form which asks specific questions about one’s health. The Massage Therapist will review this form with you before your treatment.
- Q:
I am pregnant. Can I have a massage anyway? Is it possible to experience the baths?
All of our Registered Massage Therapists have been trained to give massages perfectly suited to the conditions of pregnant women. While these massages are available to women who are more than 13 weeks pregnant, it is important to mention this in advance when reserving.
The Scandinavian Baths are not recommended for pregnant women because sudden temperature changes can lead to complications. Please consult your doctor.
- Q:
What if I arrive late for my massage reservation?
We recommend arriving at least 15 minutes prior to your massage appointment. We are not able to change massage start times or finish times to accommodate a late arrival. Please make sure to give yourself enough time to get to our location, especially when coming from out of town.
- Q:
Is it necessary to get fully undressed to receive care?
Our therapist team is professional and respectful. Our massage therapists are trained to use sheets to keep you covered while being massaged and to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.
- Q:
Since your facilities are outdoors, what happens in rain or poor weather?
The Scandinavian Baths are open year-round, rain, shine or snow. Our facilities are designed so that you can enjoy the hydrotherapy experience regardless of the weather. In case of lightening during a thunderstorm, the baths may close temporarily.
- Q:
Can we eat on site?
Scandinave Spa does have a bistro on-site. We offer a daily selection of soups, salads, sandwiches, cookies, fruit juices, tea and coffee. Please note that food cannot be brought into the spa activity and guests do not have in & out privileges.
- Q:
Are alcoholic drinks allowed?
We advise strongly against alcohol consumption during a hydrotherapy experience, but a guest can enjoy beer or wine from the Spa Bistro after they are done. Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or drugs.
- Q:
Are children allowed on site?
Access to the site is reserved for people 19 yrs. and over.
- Q:
Do you accept groups? Do you have special group rates?
Scandinave Spa offers advantageous rates on baths for groups of 12 or more people. Also, up to 16 people may receive massages at the same time.
For more information, contact our group department at 877-988-8484 or info@scandinaveblue.com.
- Q:
Do you provide lodging packages?
Take advantage of a lodging and spa package in our magnificent region. Scandinave Spa is pleased to be associated with hotel partners in the region (lodges, B&Bs, inns and hotels). More info.
