Q:

What is the Condition and Cancellation Policy?

  • Must be 16 years and over.
  • Towels, sandals and lock provided.
  • Bathing suit mandatory.
  • Prices per person before taxes.
  • Prices subject to change without notice.
  • Reservation required for baths and massage package.
  • Payment due at time of booking. Credit cards accepted (Visa, MasterCard, Amex, enRoute and Diners Club).
  • No cancellation or modifications within 24 hours of the scheduled Baths or Massage Packages.
Q:

Is the care provided reimbursable by my private group insurance?

All our Registered Massage Therapists are accredited by a massage therapy association and can issue receipts for insurance purposes. Ask for a receipt when reserving.

Q:

What are your opening hours?

Our opening hours are from 7 a.m. to 9 p.m. on weekdays and from 10 a.m. to 9 p.m. on weekends. Scandinave Les Bains is closed only on December 25th.

Q:

How far ahead should reservations be made?

Reservations required for access to the Baths and Massage Packages. We recommend reserving two weeks ahead for best availability.

Q:

What should I bring?

When you arrive, we provide two towels per person, bathrobe, sandals and a locker. You must bring your bathing suit. The items can be purchased at our boutique. Water fountains are at available on site.

Q:

Can we eat on site?

For a bite to eat during your experience, a health bar is at your disposal. We offer healthy snacks, smoothies and teas. Please note that you cannot leave to eat elsewhere and return later.

Q:

Are alcoholic drinks allowed?

No. We advise strongly against alcohol consumption during a hydrotherapy experience, which is why it is strictly forbidden on site. Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or other drugs.

Q:

Are children allowed on site?

Access to the site is reserved for people 16 and over.

Q:

I am pregnant. Can I have a massage anyway? Is it possible to have Baths?

All our Registered Massage Therapists have taken training enabling them to give massages that are perfectly suited to the conditions of pregnant women. While massages are available for women who are more than 13 weeks pregnant, remember to mention this when reserving.

The Baths are not recommended for pregnant women because the temperature change effect could lead to complication. Please consult your doctor.

Q:

Can I receive care if I am under medication or suffering from certain health problems?

If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are perhaps best avoided. A note from your doctor may be requested by your massage therapist. You must make your health condition known, in particular by providing accurate answers on the health sheet we ask all clients to fill out before their massage.

The Baths may present risks for people suffering from angina, heart or respiratory problems, diabetes, or hyper- or hypotension, especially when these conditions are viewed as serious and uncontrolled.

In case of doubt as to your condition, ask for your doctor’s opinion.

Q:

Is it necessary to get fully undressed to receive care?

Our therapist team works professionally, with the greatest respect for each individual. You may wish to know that a sheet covers you at all times to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.

For more information, contact our group department at 450 304-1321 or gtrepanier@scandinave.com.

Q:

Do you provide lodging packages?

Take advantage of a lodging and spa package in our magnificent region. Scandinave Les Bains Vieux Montréal is pleased to be associated with hotel partners in the region (villas, B&Bs, inns and hotels).