Frequently Asked Questions

We kindly ask you to not visit the spa and contact our reservation team to cancel your appointment. Due to the ongoing pandemic, Scandinave Spa will be more accommodating and will assess each situation on a case-by-case basis.

We reserve the right to refuse access to anyone who does not comply with these conditions.

Wearing a mask is no longer mandatory since May 14, 2022, in accordance with the INSPQ, Quebec Ministry of Health and Social Services and the CNESST.

If you have any other questions, please do not hesitate to contact us.

Our spa is open every day of the week, rain or shine or snow, from 10 a.m. to 9 p.m. with massages starting at 9 a.m.

The spa operates throughout the holiday season with a reduced schedule:

• Christmas Eve December 24: spa is open from 10:00 a.m. to 6:00 p.m. with the last massage offered at 5:00 p.m.
• Christmas Day December 25: spa is open from 11:00 to 6:00 p.m. with the last massage offered at 5:00 p.m.
• Boxing Day: regular hours
• New Year’s Eve December 31: regular hours
• New Year’s Day January 1: spa is open from 11:00 to 9:00 p.m.

The current massage schedule is:

• From 9 a.m. and 7:45 p.m.

The time slots for Thermal Journey VIP reservations are:

• From 10:30 a.m. to 4:45 p.m.

You can reach us by phone every day from 8:30 a.m. to 9:00 p.m.

It is possible to pay by debit card, credit card (Mastercard, Visa, Amex), Scandinave Spa monetary gift certificate, or with a Scandinave Spa Mont-Tremblant promotional gift certificate.

The only credit cards approved for online payments are VISA or MasterCard. To minimize fraud and unauthorized charges to your credit card, we verify the validity of transactions by using a full Address Verification Service or AVS and CVV check. Please note that your credit card billing address, billing postal code and CVV code are verified with your card issuing bank or other financial institution. Credit card transactions will be approved if AVS and CVV matches with your card issuer. Transactions will be rejected by your card issuer if AVS and CVV do not match with your credit card issuer’s information.

Monetary gift certificates can be applied at the time of your spa visit. Some conditions apply. Promotional gift cards or gift certificates for the thermal journey cannot be used to reserve the Thermal Journey VIP.

Gift cards purchased on Costco.ca are not accepted while Costco gift cards purchased in store are accepted. Please contact Costco if you would like a refund for gift cards purchased online. Costco Gift Cards cannot be combined with any other discount, promotional offer, or package.

Please note that WaySpa certificates are no longer accepted as of December 18, 2020.

• Guests must be 18 years and over.
• Towel and lock are included.
• Bathing suit mandatory and sandals recommended.
• Prices are per person, before taxes.
• Prices are subject to change without notice.
• Reservation is required for massage. Your locker is reserved 3 hours before your massage so you can enjoy the thermal journey.
• Any cancellation or reschedule made less than 48 hours will result in a cancellation fee. The fee will be equal to 50% of the reserved services amount.

You agree to follow the following spa etiquette rules:

Relaxation

• Silence is mandatory to allow for deep relaxation
• Techno-free zone: electronic devices are not accepted
• Kids-free zone: Experience reserved for 18 years old and over

Sound environment

• Shower before the thermal journey (before & after massage)
• Sit on your towel
• Bathing suits are mandatory
• Bringing a lunch box is prohibited

To ensure the quality of the experience and the safety of other guests and employees, there will be zero tolerance for non-compliance with these policies.

Please do not hesitate to reach out to our on-site teams if you have any questions or comments during your experience. Thank you.

Upon your arrival, we provide two towels per person and a padlock for your locker. Bring your bathing suit and flip flops are recommended on the site. Sandals are available for purchase in the boutique.

All our massage and VIP access packages include the robe rental. If you come for the thermal journey experience only, the rental is available at the reception but is not mandatory.

We believe that silence is essential to the enjoyment of the relaxation journey. By embracing silence, one finds inner stillness, leading to complete relaxation.

Please leave your electronic devices in your locker. Only e-readers without camera will be permitted.

There’s no wifi at the Scandinave Spa Mont-Tremblant, but we promise you will find a better connection.

• Gift certificates can be purchased at our front desk or via our website.
• Non-refundable and non-redeemable for cash.
• Monetary gift certificates can be applied at the time of your spa visit. Some conditions apply.
• Promotional gift cards or gift certificates for the thermal journey access cannot be used to reserve the Thermal Journey VIP.
• Please call our reservations team at 1-888-937-7980 to verify your gift certificate balance or with any other questions.
• To learn more about our corporate offer, click here.
• To learn more about our different gift certificates policies (monetary versus service), please click here.

Please note that our facility in the heart of nature is not suitable for people in wheelchairs.

Due to the hilly Laurentian terrain, there are several staircases throughout the experience to access the installations, from the changing rooms to the thermal spa and also to our massage room.

No. We advise strongly against alcohol consumption during your thermal therapy, which is why it is strictly forbidden outdoors on the site.

However, a glass of wine can complement a day of relaxation. Our bistro therefore stocks a few different wines, to be consumed in moderation at the end of the day.

Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or other drugs.

A choice of light meals and beverages including sandwiches, soups, quiches and salads, desserts, tea, coffee and wine, prepared locally and delivered fresh.

Please note that food cannot be brought into the spa and guests do not have in-and-out privileges.

No. Although there is no time limit to enjoy our installations, it is important to know that you cannot leave the site for lunch or any other reason and come back afterwards.

We recommend planning your visit knowing that food cannot be brought into the spa and guests do not have in-and-out privileges.

At this time, we only have male and female gendered change rooms and shower facilities.

All guests are welcome at the Scandinave Spa Mont-Tremblant regardless of their gender identity. Transgender, transsexual and intersex guests are free to choose the change room they feel most comfortable using. A private bathroom in the lobby area can also be made available to guests to change in if this makes them more comfortable. Personal belongings can be securely stored during the visit. Please let your check-in agent know if you would like us to make this private change area available to you during your visit.

Please call our reservations team with any questions or concerns: 1-888-937-7980.

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Take advantage of a lodging and spa package in our magnificent region Scandinave Spa is pleased to be associated with select hotel partners (chalets, B&Bs, inns, motels and hotels).

The thermal journey activity takes place year-round, rain, snow or shine. Our facilities have been designed so that you can enjoy your thermal therapy experience regardless of the weather.  In case of a thunderstorm, the outdoors thermal installations may be closed.

No reimbursement nor compensation will be offered should we need to close our installations due to adverse meteorological conditions.

Yes, we have free parking on site.

No. Dogs are not allowed in our parking lot and on the site. We reserve the right to call the police if your pet is left in your car.

At Scandinave Spa, water quality as always been a top priority.

Water is disinfected with chlorine, a disinfectant known to kill viruses and bacteria. Water quality control tests are performed twice as frequently as required by health authorities, to ensure the water is optimal and its parameters are appropriately adjusted. In addition, an independent company conducts water tests every two weeks.

Our cleaning and disinfection protocol have always exceeded the requirements of health authorities. During daily operations and over-night, in-depth cleaning of our indoor and outdoor installations is completed.

In addition, as a member of the Association Québécoise des spas, we would like to inform you that:

• we respect the Water quality regulations for pools and other water basins from the Ministry of the Environment;
• the process of water quality control of the pools requires that we keep a daily register of the results and that we mandate a laboratory approved by the Ministry of the Environment for additional analysis.

These analysis results are available upon request from our guests. Enjoy your relaxation!

Please note that in respect to our limited capacity, group reservations are temporarily suspended. Thank you for your understanding and your loyalty.

Discover our preferential rate plan!

Contact us at groupes@scandinave.com for any other requests.

Here is a list of our facilities for a traditional Scandinavian bathing experience:

Hot

• Eucalyptus steam baths
• Finnish dry saunas
• Hot baths
• Thermal waterfalls

Cold

• Diable River
• Nordic waterfalls
• Cold plunge pools
• Cool showers

Relaxation

• Solariums
• Zero Gravity pavilion
• Terraces or hammocks
• Fire pits

Yes, online reservations are now available here.

• Online reservations only, no phone reservations will be accepted.
• Reservations per day are limited and may vary.
• Guests must check-in by their reservation time or within 30 minutes after that time or they will lose their priority access to the thermal spa.
• Monetary gift certificates can be applied at the time of your spa visit. Some conditions apply.
• Any cancellation or reschedule made less than 48 hours will result in a cancellation fee. The fee will be equal to 50% of the reserved services amount.
• Please note that it is not possible to apply a discount, promotion or promotional gift cards or gift certificates to Thermal Journey VIP reservations.

The only way to guarantee access to the spa is to book a massage or reserve a VIP access online. Massage guests and VIP access reservations have priority in getting into the spa area. This priority does not apply for others in your group if they don’t have a reservation  for the Thermal Journey VIP with or without a massage.

If there is a line outside the spa, it is important to know that priority will be given to clients with a massage reservation followed by those with a Thermal Journey VIP access.

We send a text message for you to return within 30 minutes. Once you are added to the waitlist you are able to text through that system to find out your place in line.

Waitlists generally only occur Friday through Sunday and statutory holidays. We recommend booking one of our services.

From Monday to Thursday, there is normally no waitlist for access to the thermal spa.

You can always call 1 888 537-2263 to check the real time availability.

There is no time limit for your visit, but it is important to know that guests do not have in-and-out privileges.

Guests will be required to take a shower before and after their massage and before entering the spa.

Thermal therapy and massage therapy are reserved for adults of 18 years and over.

However, we do accept 16- and 17-year-olds with a valid ID and provided they are accompanied by an adult. Please note that thermal therapy is not recommended for young children and that silence is required on site.

Thermotherapy is not recommended for pregnant women because sudden temperature changes can lead to complications. Please consult your doctor.

Find out how to enjoy an experience that is perfectly tailored for your well-being. Our prenatal massage is perfectly adapted to the particular needs of expecting mothers and is offered as early as the 13^th week of pregnancy.

Thermal therapy may present risks for people suffering from angina, heart or respiratory problems, diabetes, hyper- or hypotension, especially when these conditions are viewed as serious and/or uncontrolled. In case of doubt about your condition, ask for your doctor’s opinion.

No. While you may want to come and steam out your stuffy sinuses, any guest exhibiting cold or flu symptoms should stay home, especially in light of the COVID-19 pandemic. If you have a fever, cough, nausea, runny nose, vomiting, or diarrhea please do not come to the spa as you will be refused entry.

If you have a massage booking and are showing any of these symptoms, your therapist has the right to refuse the massage.

All of our massage therapists are members of a recognized Quebec association and can issue receipts for insurance purposes. Simply request it when you fill out your health questionnaire or ask your massage therapist directly.

We recommend you to check directly with your health insurance provider which are the associations covered with your current plan, especially if you or your insurance company are not from Quebec.

If you have any other question, do not hesitate to contact us.

Check-in is required at least 30 minutes prior to reservation time.

You can book your next appointment online now or reserve for your massage by phone at 1-888-537-2263.

Thermal Journey VIP available online only.

For best availability, we recommend booking your Thermal Journey VIP with or without massage in advance.

Yes, all massage techniques are available: Swedish relaxation, therapeutic, deep tissue and prenatal massage, offered in sessions of 60 or 120 minute depending on availability.

However, duo massages and facial massages are temporarily not offered.

Any cancellation or reschedule made less than 48 hours will result in a cancellation fee. The fee will be equal to 50% of the reserved services amount.

Our therapist team works professionally, with the greatest respect for each individual. You may wish to know that a sheet covers you at all times to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.

There are moments in life when a woman’s well-being is more important than ever. Our prenatal massage is perfectly adapted to the particular needs of expecting mothers and is offered as early as the 13^th week of pregnancy.

It is important to mention how many weeks pregnant you are when reserving.

Thermal therapy is not recommended for pregnant women because sudden temperature changes can lead to complications. Please consult your doctor.

Find out how to enjoy an experience that is perfectly tailored for your well-being.

If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are perhaps best avoided. A note from your doctor may be requested by your massage therapist. You must make your health condition known, in particular by providing accurate answers on the health sheet that we ask all clients to fill out before their massage.

In case of doubt about your condition, ask for your doctor’s opinion.

If you have any other questions, please do not hesitate to contact us.