A brick wall in the Zero Stress Room of the Scandinave Spa Old Montreal.

FAQ

Our response to COVID-19

Do I have to wear a mask during my visit?

Starting Saturday, July 18, guests are required to wear their masks when arriving at the reception and should wear it throughout the experience except when in the shower, baths and saunas, resting in the relaxation area. We therefore ask that you arrive at the spa wearing your mask and we kindly ask you to wear your mask during your experience:

  • Mandatory: reception, changing rooms, waiting rooms, while you move around inside and during your massage

Guests can purchase a single-use mask for $2 at the reception for massages.

Which services are available?

All services are available, massage therapy and the hydrotherapy circuit.

UPDATE NOVEMBER 23, 2020

The hydrotherapy circuit is closed at Scandinave Spa Vieux-Montréal until January 11, 2021. Massage therapy remains open 7 days a week from 9:30 am to 8 pm.

New massage Schedule:

o 10:00 am to 11:00 am
o 11:30 a.m. to 12:30 p.m.
o 1pm to 2pm
o 2:30 pm to 3:30 pm
o 4:00 pm to 5 pm
o 5:30 pm to 6:30 pm
o 7pm to 8pm

How did you establish the new hygienic measures specific to massage therapy services?

Scandinave Spa Group is following the recommendations of the INSPQ, Health Canada, the CNESST and the various massage therapy associations of Quebec.

Which preventive measures apply to massage therapy?

  • The spa will be open on a reduced schedule temporarily to allow for sanitation of the facilities between clients, as well as to limit interactions between guests.
  • Guests must take a shower before and after their massage.
  • The duo massage and facial massages are unavailable until further notice.
  • The health and hygiene of massage therapists are monitored daily.
  • An additional COVID-19 questionnaire has been added to the client’s screening process. Guests are asked to complete and sign it before their massage.
  • Massage therapists shall wear a single-use mask and change their shirt between massages.
  • Guests will be given a single-use mask upon arrival to wear during their massage.
  • Hand hygiene is crucial, and massage therapists must wash their hands in the guest’s presence when entering and leaving a massage room.
  • At the end of each massage, the rooms are completely sanitized in accordance with a strict protocol based on INSPQ recommendations.

What is the reduced massage schedule?

The massage schedule has been reduced temporarily to allow for sanitation between each massage and to limit interactions between guests.

o 10:00 am to 11:00 am
o 11:30 a.m. to 12:30 p.m.
o 1pm to 2pm
o 2:30 pm to 3:30 pm
o 5:00 pm to 17h
o 5:30 pm to 6:30 pm
o 7pm to 8pm

We are open everyday from 9:30 a.m. to 8:00 p.m.

Should I wear a mask for my appointment?

Yes. It is mandatory for guests to wear a mask for the duration of the massage. Guests can bring their own mask or purchase a single-use one for $2 at the reception.

For the baths, the mask is not mandatory if guests respect the signage on the site and the physical distancing during their experience.

All employees working within a radius of less than two metres from a colleague or guest must also wear a mask. Massage therapists must wear safety glasses and a face mask during the massage.

What is your cancellation policy?

Cancellations or modifications made within 48 hours of a massage reservation will be subject to a $60 cancellation fee for a 60min massage and $85 for a 120min massage. Due to the current pandemic, Scandinave Spa will evaluate cancellations case by case.

What are the massage techniques available?

Yes, all massage techniques are available: Swedish relaxation, therapeutic, Lomi Atsu, Thai oil massage and massage for pregnant women. All sessions are either 60 or 120 minutes, subject to availability.

How do I book an appointment?

Online reservations can be made here now. Appointments can be booked by phone starting at this number: (514) 288-2009.

What are the preventive measures?

Our cleaning and sanitation protocol has always exceeded the requirements of health authorities. During daily operations and overnight, in-depth cleaning of our indoor and outdoor facilities is done.

In addition to regular cleaning, new sanitation procedures have been added to increase the cleanliness of frequently touched areas such as lockers, door handles, tablets and handrails.

Water is purified with chlorine, a disinfectant known to kill viruses and bacteria. Water quality control tests are performed twice as often as required by health authorities to ensure that the water is optimal and that its parameters are properly balanced. In addition, an independent company conducts water tests every two weeks.

  • Hand sanitizing stations have been added in the most strategic places throughout the site.
  • Before going to the baths or to their massages, our guests must take a cleansing shower with soap. Showering is also mandatory after a massage, prior to entering the baths.
  • Guests are welcome to bring their own sandals or purchase a new pair at reception.
  • All magazines and other frequently handled objects, such as pillows and blankets, have been removed from the baths site.
  • The indoor facilities have been reorganized to minimize traffic by respecting the two-metre distance between guests.
  • Two large towels are provided to each guest to allow guests to sit on a towel when using facilities such as relaxation areas or saunas. This procedure is closely monitored by staff to ensure that each guest always has a towel on-site.

 

How are you ensuring the health of guests and staff?

We regularly monitor our employee’s health and encourage employees to stay home if they are sick.

Guests will be screened prior to entering the lobby and provided with hand sanitizer at that time. Guests will be required to take a shower before and after their massage and before entering the baths. Physical distancing protocols have been implemented, including floor markings, directional markers and maximum capacities for various facilities.

How will physical distancing be implemented?

The overall capacity has been reduced to respect a minimum distance of two metres per guest throughout the site. Some areas have been rearranged to avoid having too many guests gather in one place. Our team will ensure compliance with this temporary rule. New signs will indicate the maximum capacity in each area.

Will you deny access to sick people?

Yes, access to the spa will be denied to any person who is symptomatic, has recently travelled or who has been in contact with a suspected, probable, or confirmed case of COVID-19. No exceptions will be made.

Check our FAQ below. If you don’t find the answer to your question there, feel free to contact our customer service team at (514) 288-2009.

Is valet service available?

No, valet service is temporarily unavailable. The service will be back as soon as possible.

Good to Know

Illness and Injury policies

While you may want to come and steam out your stuffy sinuses, it is important that guests stay at home while they are exhibiting cold or flu symptoms.

If you have a fever, runny nose, cough, nausea, vomiting or diarrhea please do not come to the spa as you may be refused entry for the baths. If you have a massage booking and are showing any of these symptoms, your therapist has the right to refuse the massage.

Please call our reservations team at 514 288-2009 if you a feeling ill and are unable to proceed with your booking.

What is the Conditions and Cancellations Policy?

  • Must be 18 years and over.
  • Towels, sandals and lock provided.
  • Bathing suit mandatory.
  • Prices per person before taxes.
  • Prices subject to change without notice.
  • Reservation required for massages.
  • To confirm your reservation, we need a Credit cards number (Visa, MasterCard, Amex)
  • For online reservations, full payment required
  • No cancellation or modifications within 48 hours of the Massage.
  • No reservation required for the baths.

What is the Gift Card Policy?

  • Gift cards can be purchased at our front desk or via our website.
  • Promotional Scandinave Spa monetary gift cards (e.g. Pay $80, gift $100), cannot be combined with any promotional offer (e.g. purchase of memberships, loyalty program, corporate privilege program, etc.).
  • Non-refundable and nonredeemable for cash.

What payment methods do you accept?

It is possible to pay by debit card, credit card (Master Card, Visa, Amex), Scandinave Spa monetary gift card, or with a Scandinave Spa Vieux-Montréal promotional gift card. If you pay with a gift idea that includes the baths, the remaining value equivalent to the access to the baths will be given to you in the form of a gift card.

Promotional Scandinave Spa monetary gift cards (e.g. Pay $80, gift $100), cannot be combined with any promotional offer (e.g. purchase of memberships, loyalty program, corporate privilege program, etc.).

Gift cards purchased on Costco.ca are not accepted while Costco gift cards purchased in store are accepted. Please contact Costco if you would like a refund for gift cards purchased online. Costco Gift Cards cannot be combined with any other discount, promotional offer, or package.

After December 18, 2020, Scandinave Spa Vieux-Montréal will no longer accept Way Spa Gift certificate, Cards and Vouchers. Prior to December 18th, Way Spa products can apply towards the services listed on this website. Gift certificate are not valid towards purchase of another Scandinave Spa gift card and cannot be used with any other discount, promotional offer, or package.

Is the care provided reimbursable by my private group insurance?

All our Registered Massage Therapists are accredited by a massage therapy association and can issue receipts for insurance purposes. Ask for a receipt when reserving.

How far ahead should reservations be made?

Reservations required for Massage Packages. We recommend reserving two weeks ahead for best availability.

What should I bring?

When you arrive, we provide two towels per person, bathrobe, sandals and a locker. You must bring your bathing suit. The items can be purchased at our boutique. Water, fruits thea and smoothies are available on site.

Is it necessary to get fully undressed to receive care?

Our therapist team works professionally, with the greatest respect for each individual. You may wish to know that a sheet covers you at all times to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.

Can I receive care if I am under medication or suffering from certain health problems?

If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are perhaps best avoided. A note from your doctor may be requested by your massage therapist. You must make your health condition known, in particular by providing accurate answers on the health sheet we ask all clients to fill out before their massage.

The Baths may present risks for people suffering from angina, heart or respiratory problems, diabetes, or hyper- or hypotension, especially when these conditions are viewed as serious and uncontrolled.

In case of doubt as to your condition, ask for your doctor’s opinion.

Good to Know

Can we eat on site?

For a bite to eat during your experience, some apples and fruits are at your disposal. We offer healthy snacks, juice for sale at the reception. Please note that you cannot leave to eat elsewhere and return later.

Are alcoholic drinks allowed?

No. We advise strongly against alcohol consumption during a hydrotherapy experience, which is why it is strictly forbidden on site. Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or other drugs.

Are children allowed on site?

Access to the site is reserved for people 18 and over.

I am pregnant. Can I have a massage anyway? Is it possible to have Baths?

We have Massage Therapists who are certified to give massages adapted for pregnant women. While massages are available for women who are at least 14 weeks pregnant, remember to mention this when reserving.

The Baths are not recommended for pregnant women because the temperature change effect could lead to complication. Please consult your doctor.

Do you offer packages with accommodation?

Take advantage of a lodging and spa package in our magnificent region. Scandinave Spa Vieux-Montréal is pleased to be associated with hotel partners.

Immerse yourself completely

The Baths

The Massages