FAQ

Our response to COVID-19

WHICH SERVICES WILL BE AVAILABLE AS OF JUNE 1, 2020?

The spa will reopen on June 1 to provide massage therapy services only. We are not yet permitted to reopen the hydrotherapy circuit.

HOW DID YOU ESTABLISH THE NEW HYGIENIC MEASURES SPECIFIC TO MASSAGE THERAPY SERVICES?

Scandinave Spa Group is following the recommendations of the INSPQ, Health Canada, the CNESST and the various massage therapy associations of Quebec.

WHICH PREVENTIVE MEASURES APPLY SPECIFICALLY TO MASSAGE THERAPY?

  • The spa will be open on a reduced schedule temporarily to allow for sanitation of the facilities between clients, as well as to limit interactions between guests.
  • Guests must take a shower before and after their massage.
  • The duo massage and facial massages are unavailable until further notice.
  • The health and hygiene of massage therapists are monitored daily.
  • An additional COVID-19 questionnaire has been added to the client’s screening process. Guests are asked to complete and sign it before their massage.
  • Massage therapists shall wear a single-use mask and change their shirt between massages.
  • Guests will be given a single-use mask upon arrival to wear during their massage.
  • Hand hygiene is crucial, and massage therapists must wash their hands in the guest’s presence when entering and leaving a massage room.
  • At the end of each massage, the rooms are completely sanitized in accordance with a strict protocol based on INSPQ recommendations.

WHAT IS THE REDUCED MASSAGE SCHEDULE?

The massage schedule has been reduced temporarily to allow for sanitation between each massage and to limit interactions between guests. Here are the new hours: 9-10 AM, 10:30-11:30 AM, 12-1:00 PM, 1:30-2:30 PM, 3:30-4:30 PM, 5:00-6:00 PM, 6:30-7:30 PM, 8-9:00 PM.

Our business hours are 8:30 AM to 9:30 PM every day.

SHOULD I WEAR A MASK FOR MY APPOINTMENT?

Yes. Guests will be given a single-use mask upon arrival to wear during their massage.

All employees working within a radius of less than two metres from a colleague or guest must also wear a mask. Massage therapists must wear safety glasses and a face mask during the massage.

WHAT IS YOUR MASSAGE CANCELLATION POLICY?

A scheduled massage can be cancelled with 24 hours’ notice. Given the present context, however, Scandinave Spa is willing to be flexible. If you show COVID-19 symptoms within the 24-hour period, contact us as soon as possible by phone to cancel your appointment at no charge.

ARE ALL MASSAGE TECHNIQUES AVAILABLE UPON REOPENING?

Yes, all massage techniques are available: Swedish relaxation, therapeutic, Lomi Atsu, Thai oil massage and massage for pregnant women. All sessions are either 60 or 120 minutes, subject to availability.

HOW DO I BOOK AN APPOINTMENT?

Online reservations can be made here now. Appointments can be booked by phone starting at this number: (514) 288-2009.

WHAT HYGIENE MEASURES AND SANITARY GUIDELINES HAS THE SPA IMPLEMENTED?

Our cleaning and sanitation protocol has always exceeded the requirements of health authorities. During daily operations and overnight, in-depth cleaning of our indoor and outdoor facilities is done.

In addition to regular cleaning, new sanitation procedures have been added to increase the cleanliness of frequently touched areas such as lockers, door handles, tablets and handrails.

Water is purified with chlorine, a disinfectant known to kill viruses and bacteria. Water quality control tests are performed twice as often as required by health authorities to ensure that the water is optimal and that its parameters are properly balanced. In addition, an independent company conducts water tests every two weeks.

WHAT ENHANCED HYGIENE PROTOCOLS ARE IN PLACE?

  • Hand sanitizing stations have been added in the most strategic places throughout the site.
  • Before going to the baths or to their massages, our guests must take a cleansing shower with soap. Showering is also mandatory after a massage, prior to entering the baths.
  • Guests are welcome to bring their own sandals or purchase a new pair at reception.
  • All magazines and other frequently handled objects, such as pillows and blankets, have been removed from the baths site.
  • The indoor facilities have been reorganized to minimize traffic by respecting the two-metre distance between guests.
  • Two large towels are provided to each guest to allow guests to sit on a towel when using facilities such as relaxation areas or saunas. This procedure is closely monitored by staff to ensure that each guest always has a towel on-site.

HOW ARE YOU ENSURING THE HEALTH OF GUESTS AND STAFF?

We regularly monitor our employee’s health and encourage employees to stay home if they are sick.

Guests will be screened prior to entering the lobby and provided with hand sanitizer at that time. Guests will be required to take a shower before and after their massage and before entering the baths. Physical distancing protocols have been implemented, including floor markings, directional markers and maximum capacities for various facilities.

HOW WILL PHYSICAL DISTANCING BE IMPLEMENTED?

The overall capacity has been reduced to respect a minimum distance of two metres per guest throughout the site. Some areas have been rearranged to avoid having too many guests gather in one place. Our team will ensure compliance with this temporary rule. New signs will indicate the maximum capacity in each area.

WILL YOU DENY SERVICE TO SICK PEOPLE?

Yes, access to the spa will be denied to any person who is symptomatic, has recently travelled or who has been in contact with a suspected, probable, or confirmed case of COVID-19. No exceptions will be made.

Check our FAQ below. If you don’t find the answer to your question there, feel free to contact our customer service team at (514) 288-2009.

WHAT PAYMENT METHODS DO YOU ACCEPT?

It is possible to pay by debit card, credit card (Master Card, Visa, Amex), monetary gift card, or with a promotional gift card. If you pay with a gift idea that includes the baths, the remaining value equivalent to the access to the baths will be given to you in the form of a gift card. Gift cards purchased on Costco.ca are not accepted while Costco gift cards purchased in store are accepted. Please contact Costco if you would like a refund for gift cards purchased online.

IS VALET SERVICE AVAILABLE?

No, valet service is temporarily unavailable. The service will be back as soon as possible.

Reservation and policies

Illness and Injury policies

While you may want to come and steam out your stuffy sinuses, it is important that guests stay at home while they are exhibiting cold or flu symptoms.

If you have a fever, runny nose, cough, nausea, vomiting or diarrhea please do not come to the spa as you may be refused entry for the baths. If you have a massage booking and are showing any of these symptoms, your therapist has the right to refuse the massage.

Please call our reservations team at 514 288-2009 if you a feeling ill and are unable to proceed with your booking.

What is the Conditions and Cancellations Policy?

  • Must be 18 years and over.
  • Towels, sandals and lock provided.
  • Bathing suit mandatory.
  • Prices per person before taxes.
  • Prices subject to change without notice.
  • Reservation required for massages.
  • To confirm your reservation, we need a Credit cards number (Visa, MasterCard, Amex)
  • For online reservations, full payment required
  • No cancellation or modifications within 24 hours of the Massage.
  • No reservation required for the baths.

What is the Gift Card Policy?

  • Gift cards can be purchased at our front desk or via our website.
  • Non refundable and non redeemable for cash.

Is the care provided reimbursable by my private group insurance?

All our Registered Massage Therapists are accredited by a massage therapy association and can issue receipts for insurance purposes. Ask for a receipt when reserving.

How far ahead should reservations be made?

Reservations required for Massage Packages. We recommend reserving two weeks ahead for best availability.

What should I bring?

When you arrive, we provide two towels per person, bathrobe, sandals and a locker. You must bring your bathing suit. The items can be purchased at our boutique. Water, fruits thea and smoothies are available on site.

Is it necessary to get fully undressed to receive care?

Our therapist team works professionally, with the greatest respect for each individual. You may wish to know that a sheet covers you at all times to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.

Can I receive care if I am under medication or suffering from certain health problems?

If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are perhaps best avoided. A note from your doctor may be requested by your massage therapist. You must make your health condition known, in particular by providing accurate answers on the health sheet we ask all clients to fill out before their massage.

The Baths may present risks for people suffering from angina, heart or respiratory problems, diabetes, or hyper- or hypotension, especially when these conditions are viewed as serious and uncontrolled.

In case of doubt as to your condition, ask for your doctor’s opinion.

Good to Know

Can we eat on site?

For a bite to eat during your experience, some apples and fruits are at your disposal. We offer healthy snacks, juice for sale at the reception. Please note that you cannot leave to eat elsewhere and return later.

Are alcoholic drinks allowed?

No. We advise strongly against alcohol consumption during a hydrotherapy experience, which is why it is strictly forbidden on site. Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or other drugs.

Are children allowed on site?

Access to the site is reserved for people 18 and over.

I am pregnant. Can I have a massage anyway? Is it possible to have Baths?

We have Massage Therapists who are certified to give massages adapted for pregnant women. While massages are available for women who are at least 14 weeks pregnant, remember to mention this when reserving.

The Baths are not recommended for pregnant women because the temperature change effect could lead to complication. Please consult your doctor.

Do you offer packages with accommodation?

Take advantage of a lodging and spa package in our magnificent region. Scandinave Spa Vieux-Montréal is pleased to be associated with hotel partners.

Immerse yourself completely

The Baths

The Massages