Reservation and policies

Illness and Injury policies

While you may want to come and steam out your stuffy sinuses, it is important that guests stay at home while they are exhibiting cold or flu symptoms.

If you have a fever, runny nose, cough, nausea, vomiting or diarrhea please do not come to the spa as you may be refused entry for the baths. If you have a massage booking and are showing any of these symptoms, your therapist has the right to refuse the massage.

Please call our reservations team at 514 288-2009 if you a feeling ill and are unable to proceed with your booking.

What is the Conditions and Cancellations Policy?

  • Must be 18 years and over.
  • Towels, sandals and lock provided.
  • Bathing suit mandatory.
  • Prices per person before taxes.
  • Prices subject to change without notice.
  • Reservation required for massages.
  • To confirm your reservation, we need a Credit cards number (Visa, MasterCard, Amex)
  • For online reservations, full payment required
  • No cancellation or modifications within 24 hours of the Massage.
  • No reservation required for the baths.

What is the Gift Card Policy?

  • Gift cards can be purchased at our front desk or via our website.
  • Non refundable and non redeemable for cash.

Is the care provided reimbursable by my private group insurance?

All our Registered Massage Therapists are accredited by a massage therapy association and can issue receipts for insurance purposes. Ask for a receipt when reserving.

How far ahead should reservations be made?

Reservations required for Massage Packages. We recommend reserving two weeks ahead for best availability.

What should I bring?

When you arrive, we provide two towels per person, bathrobe, sandals and a locker. You must bring your bathing suit. The items can be purchased at our boutique. Water, fruits thea and smoothies are available on site.

Is it necessary to get fully undressed to receive care?

Our therapist team works professionally, with the greatest respect for each individual. You may wish to know that a sheet covers you at all times to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.

Can I receive care if I am under medication or suffering from certain health problems?

If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are perhaps best avoided. A note from your doctor may be requested by your massage therapist. You must make your health condition known, in particular by providing accurate answers on the health sheet we ask all clients to fill out before their massage.

The Baths may present risks for people suffering from angina, heart or respiratory problems, diabetes, or hyper- or hypotension, especially when these conditions are viewed as serious and uncontrolled.

In case of doubt as to your condition, ask for your doctor’s opinion.

Good to Know

Can we eat on site?

For a bite to eat during your experience, some apples and fruits are at your disposal. We offer healthy snacks, juice for sale at the reception. Please note that you cannot leave to eat elsewhere and return later.

Are alcoholic drinks allowed?

No. We advise strongly against alcohol consumption during a hydrotherapy experience, which is why it is strictly forbidden on site. Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or other drugs.

Are children allowed on site?

Access to the site is reserved for people 18 and over.

I am pregnant. Can I have a massage anyway? Is it possible to have Baths?

We have Massage Therapists who are certified to give massages adapted for pregnant women. While massages are available for women who are at least 14 weeks pregnant, remember to mention this when reserving.

The Baths are not recommended for pregnant women because the temperature change effect could lead to complication. Please consult your doctor.

Do you offer packages with accommodation?

Take advantage of a lodging and spa package in our magnificent region. Scandinave Spa Vieux-Montréal is pleased to be associated with hotel partners.

Immerse yourself completely

The Baths

The Massages