FAQ

Our response to COVID-19

Are masks mandatory at the spa?

Masks are mandatory for guests and therapists to wear in the waiting room and for the duration of all massages. At this time, masks are not mandatory while outside experiencing the hydrotherapy cycle. However, guests may choose to wear a mask on site or while in relaxation areas. Single-use masks are available for guests at the front desk.

Is the spa open?

We are pleased to announce the Scandinave Spa Whistler reopened for massage and hydrotherapy access on Friday, July 3, 2020

Potential COVID-19 exposure on August 8, 2020

On August 18 The Scandinave Spa Whistler was notified by Vancouver Coastal Health (VCH) that guests who attended the spa on August 8, 2020, could have been in the vicinity of a patron who had tested positive for COVID-19.

The notification was shared only with guests who visited on August 8 as they are the only people who could have had possible exposure to the virus. The spa is not aware of any subsequent infections related to the patron who visited that day.

The Scandinave Spa Whistler had a full COVID-19 assessment conducted in person by VCH in response to this exposure by the guest and the ongoing safety protocols have been deemed fully compliant by the inspector. Scandinave Spa Whistler’s safety protocols are thoughtfully designed and consistently implemented, and VCH commended the “above and beyond” approach to keeping guests and employees safe.

Scandinave Spa Whistler recommends all future guests remain vigilant for signs and symptoms of COVID-19 and avoid visiting the spa if they have any symptoms. Guests can make their visit to the spa as safe as possible by wearing a mask, respecting physical distancing measures, using disinfection stations located throughout the spa and following the COVID-19 safety protocols designed to keep everyone as safe as possible. Please review more details regarding our COVID-19 procedures here.

Illness and Injury policies

I'm feeling sick, can I use the hydrotherapy installations and have a massage?

While you may want to come and steam out your stuffy sinuses, it is important that guests stay at home while they are exhibiting and cold or flu symptoms. If you have a fever, cough, nausea, runny nose, vomiting or diarrhea please do not come to the spa as you will be refused entry.

If you have a massage booking and are showing any of these symptoms, your therapist has the right to refuse the massage.

Please call our reservations team at 604.935.2424 if you a feeling ill and are unable to proceed with your booking.

I have a injury, is the spa good for recovery?

Hydrotherapy and massage have their own benefits and limitations. While it can be a very helpful part of your recovery process, it is important to first speak with your heath care team to get approval for these therapies.

Reservations and policies

What are the Conditions and Cancellation Policy?

  • Masks are mandatory for guests and therapists to wear in the massage waiting room and for the duration of all massages.
  • Guests must be 19 years and over.
  • Bathing suit mandatory and sandals recommended.
  • Two towels and a lock are provided, robe rental included with massage reservations only.
  • Prices are per person, before taxes.
  • Prices are subject to change without notice.
  • Wayspa gift cards or other discounted gift card products cannot be used to pay for RMT services.
  • We do not take reservations for hydrotherapy access. There may be a waitlist and guests have to be at the spa to put their name on the waitlist.
  • Reservation is required for massage + hydrotherapy experience.
  • When reserving a massage, a credit card number is required to guarantee your reservation.
  • We accept the following forms of payment: Visa, MasterCard or American Express, cash or debit card.
  • Cancellations made within 48 hours of a massage reservation will be subject to a $70 cancellation fee per massage. And, modifications to your massage appointment time cannot be made within 48 hours of the scheduled appointment.
  • In order to maintain a relaxing environment and to preserve the quality of your experience, we do ask that you respect our code of silence when on site.
  • Access to the Scandinavian Hydrotherapy experience may be limited, which could result in a waiting period during high season or weekends.
  • Open daily 10 a.m. to 9 p.m. Massages start at 9 a.m.

How old do you need to be to visit the spa?

  • We require guests to be 19 years or older to visit the spa. Identification may be required.

Are the treatments provided reimbursable by my private group insurance?

All of our massage technicians are certified by a massage therapy association to ensure the highest quality standards. If you require a receipt for insurance purposes you must book a Registered Massage Therapist at the time of reservation. Please note that our Registered Massage Therapists are in high demand and we recommend booking in advance.

What are your opening hours?

We are open every day of the week;  rain, shine or snow from 10 a.m. to 9 p.m. with massages starting at 9 a.m.

How far ahead should reservations be made?

Please note that we do not take advance reservations for the hydrotherapy experience. If you would like to book a massage, we recommend reserving two weeks ahead for the best availability. Note that our weekends and RMT appointments do book up quickly.

I identify as LGBTQ2IA+. Do you have a gender neutral bathroom or change room facilities?

At this time we only have male and female gendered change rooms and shower facilities.

However, all guests are welcome at the Scandinave Spa Whistler regardless of their gender identity. Guests are free to choose the change room they feel most comfortable using. A private bathroom in the lobby area can be made available to guests to change in if this makes them more comfortable. Personal belongings can be securely stored during the visit.

Alternatively, if the guest wishes, a member of staff can accompany the guest into the change room to show them the available areas for privacy in changing and showering. In the female change room, there is one private change room and three lockable shower cubicles. The male change room has no private change area and all shower cubicles are separated by curtains. The male change room has two lockable toilet stalls.

Please call our reservations team with any questions or concerns 604.935.2424

What should I bring?

Upon your arrival, we provide two large towels per person and a padlock for your locker. We offer robes on a rental basis ($13 + tax). You should bring your bathing suit and sandals are optional but nice to have. Our boutique has bathing suits and branded Native slide sandals for sale. Water bottles can be purchased at the spa or water fountains are available on site.

Please note that due to COVID-19, water bottles should be brought pre-filled. Refilling water bottles is not permitted on-site as per BC health regulations. Compostable single-use cups will be provided at all water fountains and a new cup can be used to fill water bottles to eliminate contamination of the spigot by personal bottles. All massage guests will be required to bring their personal, single-use or reusable mask. Masks will be available for purchase at the front desk.

Since your facilities are outdoors, what happens in rain or poor weather?

The hydrotherapy experience is open year-round, rain, snow, or shine. Our facilities are designed to be enjoyed in all kinds of weather.  In case of a thunderstorm, the outdoor hydrotherapy features may be closed.  No reimbursement or compensation will be offered should we need to close our installations due to adverse meteorological conditions.

Do you provide lodging packages?

Take advantage of a lodging and spa package in our magnificent region. Scandinave Spa is pleased to be associated with hotel partners in the region.

Do you accept US Dollars?

The Scandinave Spa Whistler is happy to accept US dollars and will honor the recommended exchange rate as issued by Tourism Whistler on cash transactions. Please note that any vouchers and/or gift cards will only be accepted at the face value in Canadian Dollars, no exchange rate can be applied.

Good to Know

Is drinking alcohol or smoking cannabis allowed?

No. We strongly advise against alcohol consumption during a hydrotherapy experience, which is why it is strictly forbidden outdoors on the site. Cannabis is also forbidden anywhere on site including in our parking lot.

Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or drugs.

Can we eat on site?

For a bite to eat during your experience, a bistro is situated on site. We offer sandwiches, salads, cookies, small treats, fruit juices, tea and coffee. We are proud to offer a variety of gluten-free and vegan options.

Please note that food cannot be brought into the spa and guests do not have in-and-out privileges.

Are children allowed on site?

No, infants and children are not permitted anywhere on site including in the waiting area at any time. The Scandinave Spa is reserved for adults 19 years and over. Please do not bring children of any age to the spa, including infants, in order to ensure a relaxing experience for all guests.

We recommend Babysitting Whistler 604.902.2229

Health concerns and groups

I am pregnant. Can I have a massage anyway? Is it possible to experience hydrotherapy?

Some of our Registered Massage Therapists have been trained to give massages suited to the conditions of pregnant women.  It is important to mention how many weeks pregnant you are when reserving.

The hydrotherapy experience is not recommended for pregnant women because sudden temperature changes can lead to complications. Please consult your doctor.

Can I receive care if I am under medication or suffering from certain health problems?

If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are perhaps best avoided. A note from your doctor may be requested by your massage therapist. You must make your health condition known, in particular by providing accurate answers on the health questionnaire that we ask all clients to fill out before their massage.

The hydrotherapy experience may present risks for people suffering from angina, heart or respiratory problems, diabetes, hyper- or hypo-tension, especially when these conditions are viewed as serious and/or uncontrolled.

In case of doubt about your condition, ask for your doctor’s opinion.

Is the site accessible for people with reduced mobility?

The spa is situated on a hillside and certain facilities on our site are accessed via stairs. We do have accessible massage rooms and change room facilities that are accessible via elevator. While not all features are accessible there is a hot pool, cold plunge, solarium, and eucalyptus steam room all accessible on the top level of the outdoor site for guests to enter these features with assistance.

Is it necessary to fully undress to receive treatment?

Our therapist team works professionally, with the greatest respect for each individual. A sheet is used to cover the guest during the treatment to respect privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the decision by guests who prefer to keep clothing on.

Do you accept groups? Do you have special group rates?

Due to COVID-19, we assess all group booking requests before confirming. Minimum group size to access a discount is 15 people and entry is not guaranteed when there is an ongoing waitlist.

For more information, contact our group department at 1 888 935-2423 or [email protected].

Should I experience hydrotherapy before or after my massage?

Hydrotherapy before and after your massage will benefit you if time allows. Using the hydrotherapy area before helps to start the relaxation process and sets you up to get even more from your massage. Hydrotherapy after your massage will continue the treatment further and aid in even deeper relaxation.

Immerse yourself completely

The Baths

The Massages