FAQ

British Columbia safely moved to Step 3 of its four-step restart plan on July 1, 2021. Get more information on what that means for Scandinave Spa Whistler here. 

Waitlists generally only occur on weekends and statutory holidays. We recommend visiting on a weekday as we do not normally see as many guests on those days. Weekends are very busy, and we cannot guarantee access to the baths once we have hit our capacity. The only way to guarantee access to the spa without the waitlist is to reserve your baths access or book a massage.

Baths reservations can be made up to 14 days in advance. Reservations per day are limited. Guests may check-in up to 30 minutes following their reservation time. If a guest arrives 30 minutes beyond their reservation they may be subject to waitlist, if walk-in access is not available.

The baths open at 10am and we will not accept names for a waitlist before 10am.

Reservations per day are limited and there are slots to book in the morning and afternoon each day. Guests must check-in by their reservation time or within 30 minutes after that time.

The only way to guarantee access to the spa is to book a massage or reserve baths access online. Massage guests and baths reservations have priority in getting into the baths area. This priority does not apply for others in your group if they don’t have massage bookings or a baths reservation as well.

If you have a massage booking or a reservation for the baths please always go directly to the front desk to check-in even if there appears to be a line outside the spa.

We send a text message for you to return within 30 minutes. Once you are added to the waitlist you are able to text through that system to find out your place in line.

To streamline our guest experience we now have an online waiver for guests to fill out online prior to their arrival to the spa. This email is only sent to guests who have a bath or massage reservation and is sent 24-hours prior to the reservation. If a guest doesn’t fill out this waiver prior to arriving they can fill it out easily at the spa in our lobby.

While you may want to come and steam out your stuffy sinuses, any guest exhibiting cold or flu symptoms should stay home, especially in light of the COVID-19 pandemic. If you have a fever, cough, nausea, runny nose, vomiting, or diarrhea please do not come to the spa as you will be refused entry.

If you have a massage booking and are showing any of these symptoms, your therapist has the right to refuse the massage.

Please call our reservations team at 604.935.2424 if you a feeling ill and are unable to proceed with your booking.

Hydrotherapy and massage have their own benefits and limitations. While it can be a very helpful part of your recovery process, it is important to first speak with your heath care team to get approval for these therapies.

• Guests must be 19 years and over.
• Bathing suit mandatory and sandals recommended. Sandals may be purchased at check-in.
• Two towels and a lock are provided, robes are included with massage reservations only. Robes can be rented for $15.
• Prices are per person, before taxes.
• Prices are subject to change without notice.
• Discounted gift card products including Black Friday-Cyber Monday and Scandinave Savings promotional gift certificates cannot be used to pay for RMT services or baths reservations.
• Monetary gift certificates or gift cards can not be used to purchase baths reservations.
• Gift certificates purchased online at scandinave.com will be activated 72-hrs after the purchase date.
• WAYSPA gift cards are NOT accepted at Scandinave Spa Whistler.
• Reservations are required for massage (baths access is included).
• When reserving a massage, a credit card number is required to guarantee your reservation.
• We accept the following forms of payment: Visa, MasterCard or American Express, cash, or debit card.
• Cancellations made within 48 hours of a massage reservation will be subject to a $70 cancellation fee per massage. Modifications to your massage appointment time cannot be made within 48 hours of the scheduled appointment.
• Full payment is taken when a baths reservation is made. Cancellations or modifications made within 48 hours of a bath reservation are non-refundable.
• In order to maintain a relaxing environment and to preserve the quality of your experience, our code of silence is enforced and people who are not silent will be asked to leave.
• Access to the Scandinavian baths may be limited, which could result in a waiting period during high season or weekends.
• Open daily 10 a.m. to 9 p.m. Massages start at 9 a.m.

• We require guests to be 19 years or older to visit the spa. Identification may be required.

All of our massage technicians are certified by a massage therapy association to ensure the highest quality standards. If you require a receipt for insurance purposes you must book a Registered Massage Therapist at the time of reservation and the therapist will directly provide you with the receipt needed for insurance purposes. Please note that our Registered Massage Therapists are in high demand and we recommend booking in advance. Way Spa certificates and other discounted forms of payment including promotional monetary value gift cards can not be used to pay for RMT services.

We are open every day of the week, even on statutory holidays;  rain, shine, or snow from 10 a.m. to 9 p.m. with massages starting at 9 a.m.

Scandinave Spa Whistler is open for massage and Scandinavian baths access every day of the year, including statutory holidays – BC Family Day, Good Friday, Victoria Day, July 1, British Columbia Day, Labour Day, Thanksgiving, Remembrance Day, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.

Our baths reservations are available up to two weeks ahead. If you would like to book a massage, we recommend reserving at least two weeks ahead for the best availability. Weekend and all RMT massage appointments book up quickly.

At this time we only have male and female gendered change rooms and shower facilities.

All guests are welcome at the Scandinave Spa Whistler regardless of their gender identity. Guests are free to choose the change room they feel most comfortable using. A private bathroom in the lobby area can also be made available to guests to change in if this makes them more comfortable. Personal belongings can be securely stored during the visit. Please let your check-in agent know if you would like us to make this private change area available to you during your visit.

Alternatively, a staff member can accompany you into the change room to show the available areas for privacy in changing and showering. In the female change room, there is one private change room and three lockable shower cubicles. The male change room has no private change area and all shower cubicles are separated by curtains. The male change room has two lockable toilet stalls.

Please call our reservations team with any questions or concerns 604.935.2424

Bring your bathing suit – sandals are optional but nice to have. The spa sells bathing suits, water bottles and Native sandals.

The spa provides two large towels per person and a padlock for your locker. Robes can be rented for $15 + tax – all massage bookings include the robe.

There are disposable cups and water stations around the spa.

The Scandinavian baths are open year-round, rain, snow, or shine. Our facilities are designed to be enjoyed in all kinds of weather.  In the case of a thunderstorm, the outdoor hydrotherapy features may be closed.  No reimbursement or compensation will be offered should we need to close our installations due to adverse meteorological conditions.

Take advantage of a Whistler spa package that includes hotel. Scandinave Spa is pleased to be associated with these hotel partners in the region.

The Scandinave Spa Whistler is happy to accept US dollars and will honour the recommended exchange rate as issued by Tourism Whistler on cash transactions. Please note that any vouchers and/or gift cards will only be accepted at the face value in Canadian Dollars, no exchange rate can be applied.

Scandinave Spa Whistler is no longer a partner of WAYSPA  and will not accept WAYSPA gift certificates as a form of payment. These cards are not purchased for a particular destination so there will be no compensation offered to guests who arrive with plans to pay for their spa experience with these cards. These cards have no expiry date and can be used at another participating WAYSPA partner.

Your entry to Scandinave Spa Whistler allows you to stay as long as you want and in the case of massage reservations, you are welcome to arrive as early as you want to enjoy the baths before your massage.

Scandinave Spa Whistler is a day spa only and does not offer any accommodations onsite.

The experience offered at Scandinave Spa Whistler is referred to as Scandinavian baths. This experience is based on the concept of hydrotherapy – an effective way of releasing tensions in both the mind and the body based on an ancient practice that dates back thousands of years.

The cycle of hot-cold-relax is proven to both energize and rest the body, improving blood circulation and activating the lymphatic system to help detoxify. It also actively promotes the release of endorphins, also known as the “well-being hormones”.

The spa offers hot pools, cold plunges, waterfalls, wood-burning, and electric saunas, steam rooms, relaxation areas, hammocks, lounge beds, yoga studio, reading nooks, and fireplaces for an endless variety of ways to experience hot-cold-relax, all in the heart of Whistler’s nature.

No. We strongly advise against alcohol consumption during a hydrotherapy experience, which is why it is strictly forbidden outdoors on the site. Cannabis is also forbidden anywhere on site including in our parking lot.

Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or drugs.

For a bite to eat during your experience, a bistro is situated on site. We offer sandwiches, salads, cookies, small treats, fruit juices, tea and coffee. We are proud to offer a variety of gluten-free and vegan options. Please note the bistro is currently only open on Saturday and Sunday due to a staffing shortage.

Please note that food cannot be brought into the spa and guests do not have in-and-out privileges.

No, infants and children are not permitted anywhere on site including in the waiting area at any time. The Scandinave Spa is reserved for adults 19 years and over. Please do not bring children of any age to the spa, including infants, in order to ensure a relaxing experience for all guests.

We recommend Babysitting Whistler 604.902.2229

Certificates and gift cards purchased online will be activated 72-hrs after the purchase date.

Some of our Registered Massage Therapists have been trained to give massages suited to the conditions of pregnant women.  It is important to mention how many weeks pregnant you are when reserving.

The hydrotherapy experience is not recommended for pregnant women because sudden temperature changes can lead to complications. Please consult your doctor.

If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are perhaps best avoided. A note from your doctor may be requested by your massage therapist. You must make your health condition known, in particular by providing accurate answers on the health questionnaire that we ask all clients to fill out before their massage.

The hydrotherapy experience may present risks for people suffering from angina, heart or respiratory problems, diabetes, hyper- or hypo-tension, especially when these conditions are viewed as serious and/or uncontrolled.

Wearing a mask while in designated indoor spaces and for the duration of the massage is mandatory. If you are unable to abide by this safety protocol for any reason including health problems we advise you to seek massage from another organization that doesn’t have this safety protocol as part of their COVID-19 plan.

In case of doubt about your condition, ask for your doctor’s opinion.

The spa is situated on a hillside and certain facilities on our site are accessed via stairs. We do have accessible massage rooms and change room facilities that are accessible via elevator. While not all features are fully wheelchair accessible there is a hot pool, cold plunge, solarium, and eucalyptus steam room all accessible on the top level of the outdoor site for guests to enter these features with assistance.

Our therapist team works professionally, with the greatest respect for each individual. A sheet is used to cover the guest during the treatment to respect privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the decision by guests who prefer to keep clothing on.

Minimum group size to access a discount is 15 people and unless a baths reservations group package is organized, entry is not guaranteed when there is an ongoing waitlist.

For more information, fill out this online form so we can be in touch with a quote.

Hydrotherapy before and after your massage will benefit you if time allows. Using the Scandinavian baths before helps to start the relaxation process and sets you up to get even more from your massage. Using the baths after your massage will continue the treatment further and aid in even deeper relaxation.