FAQ

Reservations and policies

What are the Conditions and Cancellation Policy?

  • Guests must be 19 years and over.
  • Bathing suit mandatory and sandals recommended.
  • Two towels and a lock are provided, robe rental included with massage reservations only.
  • Prices are per person, before taxes.
  • Prices are subject to change without notice.
  • We do not take reservations for bath access.
  • Reservation is required for massage + baths experience.
  • When reserving a massage, a credit card number is required to guarantee your reservation.
  • We accept the following forms of payment: Visa, MasterCard or American Express, cash or debit card.
  • Cancellations made within 48 hours of a massage reservation will be subject to a $60 cancellation fee per massage. And, modifications to your massage appointment time cannot be made within 48 hours of the scheduled appointment.
  • In order to maintain a relaxing environment and to preserve the quality of your experience, we do ask that you respect our code of silence when on site.
  • Access to the Scandinavian Baths may be limited, which could result in a waiting period during high season or weekends.
  • Open daily 10am to 9pm. Massages start at 9am.

Are the treatments provided reimbursable by my private group insurance?

All of our massage technicians are certified by a massage therapy association to ensure the highest quality standards. If you require a receipt for insurance purposes you must book a Registered Massage Therapist at the time of reservation. Please note that our Registered Massage Therapists are in high demand and we recommend booking in advance.

What are your opening hours?

We are open every day of the week;  rain, shine or snow from 10 a.m. to 9 p.m. with massages starting at 9 a.m.

How far ahead should reservations be made?

Please note that we do not take advance reservations for the Baths. If you would like to book a massage, we recommend reserving two weeks ahead for the best availability. Note that our weekends and RMT appointments do book up quickly.

What should I bring?

Upon your arrival, we provide two towels per person and a padlock for your locker.  We offer robes on a rental basis ($13 + txs). You should bring your bathing suit and sandals.  Our boutique does have bathing suits and sandals for sale.  Water bottles can be purchased at the spa or water fountains are available on site.

Since your facilities are outdoors, what happens in rain or poor weather?

The Scandinavian Baths are open year-round, rain, snow or shine. Our facilities have been designed so that you can enjoy your hydrotherapy experience regardless of the weather.  In case of a thunderstorm, the Baths may be closed.  No re-imbursement nor compensation will be offered should we need to close our installations due to adverse meteorological conditions.

Do you provide lodging packages?

Take advantage of a lodging and spa package in our magnificent region. Scandinave Spa is pleased to be associated with hotel partners in the region (villas, B&Bs, inns and hotels).

Do you accept US Dollars?

The Scandinave Spa Whistler is happy to accept US dollars and will honor the recommended exchange rate as issued by Tourism Whistler on cash transactions. Please note that any vouchers and/or gift cards will only be accepted at the face value in Canadian Dollars, no exchange rate can be applied.

Good to Know

Are alcoholics drinks allowed?

No. We strongly advise against alcohol consumption during a hydrotherapy experience, which is why it is strictly forbidden outdoors on the site.

Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or other drugs.

Can we eat on site?

For a bite to eat during your experience, a bistro is situated on site. We offer  sandwiches, salads, , cookies, small treats, fruit juices, tea and coffee.

Please note that food cannot be brought into the spa and guests do not have in-and-out privileges.

Are children allowed on site?

No, the Scandinave Spa is reserved for adults of 19 years and over.

Health Concerns and groups

I am pregnant. Can I have a massage anyway? Is it possible to use the Baths?

Some of our Registered Massage Therapists have been trained to give a massage that is suited to the conditions of pregnant women. This massage is available to women who are more than 13 weeks pregnant.  It is important to mention how many weeks pregnant you are when reserving.

The Scandinavian Baths are not recommended for pregnant women because sudden temperature changes can lead to complications. Please consult your doctor.

Can I receive care if I am under medication or suffering from certain health problems?

If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are perhaps best avoided. A note from your doctor may be requested by your massage therapist. You must make your health condition known, in particular by providing accurate answers on the health questionnaire that we ask all clients to fill out before their massage.

The Scandinavian Baths may present risks for people suffering from angina, heart or respiratory problems, diabetes, hyper- or hypotension, especially when these conditions are viewed as serious and/or uncontrolled.

In case of doubt about your condition, ask for your doctor’s opinion.

Is the site accessible for people with reduced mobility?

Due to the hilly terrain, certain facilities on our site are accessed via stairs.

Is it necessary to fully undress to receive treatment?

Our therapist team works professionally, with the greatest respect for each individual. You may wish to know that a sheet covers you at all times to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.

Do you accept groups? Do you have special group rates?

Scandinave Spa offers advantageous rates on Baths Access for groups of 10 or more people. Also, up to 22 people may receive massages at the same reservation time.

For more information, contact our groups department at 1 888 935-2423 or group.whistler@scandinave.com.

Do you provide lodging packages?

Take advantage of a lodging and spa package in our magnificent region. Scandinave Spa is pleased to be associated with hotel partners in the region (villas, B&Bs, inns and hotels).

Immerse yourself completely

The Baths

The Massages