FAQ

Our response to COVID-19

Provincial Health Officer order update - November 19, 2020

By order and direction of the PHO, all individuals, places of work and businesses have been advised to significantly reduce social interactions and travel. The order is in effect from November 19, 2020 at midnight to December 7, 2020 at midnight.

BC’s public health officials strongly recommend travel in and out of the Fraser Health region and Vancouver Coastal Health region be limited to essential travel only until December 7, 2020.  Scandinave Spa Whistler is located in the Vancouver Coastal Health region, and travelers are being advised that for the next two weeks, now is not the time for travel to Whistler.

The spa will continue to operate the Scandinavian baths and provide massage with strict adherence to our established COVID-19 safety protocols.

Is the spa still open?

Yes, the spa is fully open, and we will operate through this Provincial Health Officer (PHO) order for our local community.

I don’t live in the local community of Whistler – am I allowed to visit the spa?

Travel in and out of the Fraser Health region and Vancouver Coastal Health region has been ordered by the Provincial Health Officer to be limited to essential travel only until December 7, 2020.  Scandinave Spa Whistler is in the Vancouver Coastal Health region, and travelers are being advised that now is not the time to travel to Whistler if it is not considered your local community.

Are there any changes to the spa’s operations?

The Scandinave Spa Whistler has been operating with extensive COVID-19 safety protocols and will continue to strictly adhere to these measures in line with the Provincial Health Officer’s orders while remaining open. You can access all our COVID-19 preventive measures on this page.

Massage bookings

Guests may cancel their massage booking and reschedule it on a date beyond December 7, 2020, when it is expected the Public Health Officer’s order to limit travel will be lifted.

Please review more details regarding our COVID-19 procedures here.

Are masks mandatory at the spa?

Scandinave Spa Whistler requires all guests to wear a mask in all indoor spaces including relaxation lounges, steam rooms, saunas, change rooms, check-in/lobby area, bistro line-up, and interior hallways. Masks are mandatory in the spa’s massage waiting rooms and for the entire duration of massages for both the guest and therapist.

Don’t forget to bring your mask into the hydrotherapy area with you – the mask will be required to re-enter the changerooms. We have small waterproof pouches for purchase at check-in to keep masks dry and you are welcome to bring a small bag for mask storage while in the hydrotherapy area.

Does the spa close on holidays?

Scandinave Spa Whistler is open for massage and Scandinavian baths access every day of the year, including statutory holidays – Remembrance Day, Christmas Eve, Christmas Day, New Year’s Eve, and New Year’s Day.

 

Waitlist

Is there a waitlist every day?

Waitlists generally only occur on weekends and statutory holidays. We recommend visiting on a weekday as we do not normally see as many guests on those days. Weekends are very busy, and we cannot guarantee access to the baths once we have hit our capacity. The only way to guarantee access to the spa without the waitlist is to book a massage.

We are working towards a reservations system for the baths that will launch in early December and in the meantime we recommend coming early in the day and expecting a wait at the door due to our physical distancing protocols and reduced spa capacity. The baths open at 10am and we will not accept names for a waitlist before 10am. You must be here in person to be added to the waitlist.

Why aren't you taking reservations for hydrotherapy?

Our system currently doesn’t support baths reservations however, we are working towards finding a solution that will allow us to offer reservations in early December.

How do I guarantee access to the spa when I arrive?

The only way to guarantee access to the spa without the waitlist is to book a massage. Each massage guest has priority in getting into the baths area. This priority does not apply for others in your group if they don’t have massage bookings as well.

If you have a massage booking please always go directly to the front desk to check-in even if there appears to be a line outside the spa.

If I am on a waitlist, how do I know when to return to the spa?

We send a text message for you to return within 30 minutes. Once you are added to the waitlist you are able to text through that system to find out your place in line.

Illness and Injury policies

I'm feeling sick, can I use the hydrotherapy installations and have a massage?

While you may want to come and steam out your stuffy sinuses, any guest exhibiting cold or flu symptoms should stay home, especially in light of the COVID-19 pandemic. If you have a fever, cough, nausea, runny nose, vomiting, or diarrhea please do not come to the spa as you will be refused entry.

If you have a massage booking and are showing any of these symptoms, your therapist has the right to refuse the massage.

Please call our reservations team at 604.935.2424 if you a feeling ill and are unable to proceed with your booking.

I have a injury, is the spa good for recovery?

Hydrotherapy and massage have their own benefits and limitations. While it can be a very helpful part of your recovery process, it is important to first speak with your heath care team to get approval for these therapies.

Policies, reservations and other questions

What are the general policies?

  • Masks are mandatory for guests and therapists to wear in the massage waiting room and for the duration of all massages. Masks are required in all indoor spaces including relaxation lounges, steam rooms, saunas, change rooms, lobby/check-in area, and bistro line-up.
  • Guests must be 19 years and over.
  • Bathing suit mandatory and sandals recommended. Sandals may be purchased at check-in.
  • Two towels and a lock are provided, robes are included with massage reservations only. Robes can be rented for $13.
  • Prices are per person, before taxes.
  • Prices are subject to change without notice.
  • WAYSPA gift cards or other discounted gift card products cannot be used to pay for RMT services.
  • WAYSPA gift cards will no longer be accepted after December 18, 2020.
  • We do not currently take reservations for hydrotherapy access. There may be a waitlist and guests have to be at the spa to put their name on the waitlist.
  • Reservations are required for massage (baths access is included).
  • When reserving a massage, a credit card number is required to guarantee your reservation.
  • We accept the following forms of payment: Visa, MasterCard or American Express, cash, or debit card.
  • Cancellations made within 48 hours of a massage reservation will be subject to a $70 cancellation fee per massage. And, modifications to your massage appointment time cannot be made within 48 hours of the scheduled appointment.
  • In order to maintain a relaxing environment and to preserve the quality of your experience, our code of silence is enforced and people who are not silent will be asked to leave.
  • Access to the Scandinavian baths may be limited, which could result in a waiting period during high season or weekends.
  • Open daily 10 a.m. to 9 p.m. Massages start at 9 a.m.

How old do you need to be to visit the spa?

  • We require guests to be 19 years or older to visit the spa. Identification may be required.

Are the treatments provided reimbursable by my private group insurance?

All of our massage technicians are certified by a massage therapy association to ensure the highest quality standards. If you require a receipt for insurance purposes you must book a Registered Massage Therapist at the time of reservation. Please note that our Registered Massage Therapists are in high demand and we recommend booking in advance. Way Spa certificates and other discounted forms of payment including promotional monetary value gift cards can not be used to pay for RMT services.

What are your opening hours?

We are open every day of the week, even on statutory holidays;  rain, shine, or snow from 10 a.m. to 9 p.m. with massages starting at 9 a.m.

How far ahead should reservations be made?

We do not take advance reservations for the hydrotherapy experience at this time. If you would like to book a massage, we recommend reserving at least two weeks ahead for the best availability. Weekend and all RMT massage appointments book up quickly.

I identify as LGBTQ2IA+. Do you have a gender neutral bathroom or change room facilities?

At this time we only have male and female gendered change rooms and shower facilities.

All guests are welcome at the Scandinave Spa Whistler regardless of their gender identity. Guests are free to choose the change room they feel most comfortable using. A private bathroom in the lobby area can also be made available to guests to change in if this makes them more comfortable. Personal belongings can be securely stored during the visit. Please let your check-in agent know if you would like us to make this private change area available to you during your visit.

Alternatively, a staff member can accompany you into the change room to show the available areas for privacy in changing and showering. In the female change room, there is one private change room and three lockable shower cubicles. The male change room has no private change area and all shower cubicles are separated by curtains. The male change room has two lockable toilet stalls.

Please call our reservations team with any questions or concerns 604.935.2424

What should I bring?

Bring a mask and your bathing suit – sandals are optional but nice to have. The spa sells bathing suits, water bottles, Native sandals, masks and small waterproof pouches to keep your mask dry when in the hydrotherapy area.

The spa provides two large towels per person and a padlock for your locker. Robes can be rented for $13 + tax – all massage bookings include the robe.

Please note due to COVID-19, guests should bring a pre-filled water bottle. There are disposable cups and water stations around the spa. To avoid contamination always use a new disposable cup to drink from and/or refill bottles.

Since your facilities are outdoors, what happens in rain or poor weather?

The Scandinavian baths are open year-round, rain, snow, or shine. Our facilities are designed to be enjoyed in all kinds of weather.  In the case of a thunderstorm, the outdoor hydrotherapy features may be closed.  No reimbursement or compensation will be offered should we need to close our installations due to adverse meteorological conditions.

Do you provide lodging packages?

Take advantage of a Whistler spa package that includes hotel. Scandinave Spa is pleased to be associated with these hotel partners in the region.

Do you accept US Dollars?

The Scandinave Spa Whistler is happy to accept US dollars and will honour the recommended exchange rate as issued by Tourism Whistler on cash transactions. Please note that any vouchers and/or gift cards will only be accepted at the face value in Canadian Dollars, no exchange rate can be applied.

Do you accept WAYSPA gift certificates?

As of December 18, 2020, Scandinave Spa Whistler will no longer be a partner of WAYSPA or accept WAYSPA gift certificates as a form of payment. These cards are not purchased for a particular destination so there will be no compensation offered to guests who arrive with plans to pay for their spa experience with these cards after December 18, 2020. These cards have no expiry date and can be used at another participating spa partner.

Good to Know

Is drinking alcohol or smoking cannabis allowed?

No. We strongly advise against alcohol consumption during a hydrotherapy experience, which is why it is strictly forbidden outdoors on the site. Cannabis is also forbidden anywhere on site including in our parking lot.

Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or drugs.

Can we eat on site?

For a bite to eat during your experience, a bistro is situated on site. We offer sandwiches, salads, cookies, small treats, fruit juices, tea and coffee. We are proud to offer a variety of gluten-free and vegan options.

Please note that food cannot be brought into the spa and guests do not have in-and-out privileges.

Are children allowed on site?

No, infants and children are not permitted anywhere on site including in the waiting area at any time. The Scandinave Spa is reserved for adults 19 years and over. Please do not bring children of any age to the spa, including infants, in order to ensure a relaxing experience for all guests.

We recommend Babysitting Whistler 604.902.2229

Health concerns and groups

I am pregnant. Can I have a massage anyway? Is it possible to experience hydrotherapy?

Some of our Registered Massage Therapists have been trained to give massages suited to the conditions of pregnant women.  It is important to mention how many weeks pregnant you are when reserving.

The hydrotherapy experience is not recommended for pregnant women because sudden temperature changes can lead to complications. Please consult your doctor.

Can I receive care if I am under medication or suffering from certain health problems?

If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are perhaps best avoided. A note from your doctor may be requested by your massage therapist. You must make your health condition known, in particular by providing accurate answers on the health questionnaire that we ask all clients to fill out before their massage.

The hydrotherapy experience may present risks for people suffering from angina, heart or respiratory problems, diabetes, hyper- or hypo-tension, especially when these conditions are viewed as serious and/or uncontrolled.

Wearing a mask while in designated indoor spaces and for the duration of the massage is mandatory. If you are unable to abide by this safety protocol for any reason including health problems we advise you to seek massage from another organization that doesn’t have this safety protocol as part of their COVID-19 plan.

In case of doubt about your condition, ask for your doctor’s opinion.

Is the site accessible for people with reduced mobility?

The spa is situated on a hillside and certain facilities on our site are accessed via stairs. We do have accessible massage rooms and change room facilities that are accessible via elevator. While not all features are fully wheelchair accessible there is a hot pool, cold plunge, solarium, and eucalyptus steam room all accessible on the top level of the outdoor site for guests to enter these features with assistance.

Is it necessary to fully undress to receive treatment?

Our therapist team works professionally, with the greatest respect for each individual. A sheet is used to cover the guest during the treatment to respect privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the decision by guests who prefer to keep clothing on.

Do you accept groups? Do you have special group rates?

Due to COVID-19, we assess all group booking requests before confirming. Minimum group size to access a discount is 15 people and entry is not guaranteed when there is an ongoing waitlist.

For more information, contact our group department at 1 888 935-2423 or [email protected].

Should I experience hydrotherapy before or after my massage?

Hydrotherapy before and after your massage will benefit you if time allows. Using the Scandinavian baths before helps to start the relaxation process and sets you up to get even more from your massage. Using the baths after your massage will continue the treatment further and aid in even deeper relaxation.

Immerse yourself completely

The Baths

The Massages