FAQ

Our response to COVID-19

Is the spa open?

In the interest of our communities, employees, and visitors, we have decided to close the spa as of March 16, 2020, due to the Covid-19 pandemic.

I have a massage booked, what will happen next?

Over the next few days, guests with a massage reservation will be contacted by one of our staff to cancel any reservation up to March 22, 2020 and proceed with the refund if applicable. Remember, we take a credit card to hold your booking but you are not charged until arrival so most guests will not have had any charges for future bookings.

We will keep the contact details of any guest who wishes to be contacted at the reopening to reschedule their massage.

When can I book my next massage?

At this time massage bookings can only be made for dates beyond May 1st, 2020.

What should I do with my gift card?

Our gift cards have no expiry date and will be redeemable at any time after reopening.

What will happen to my membership?

The membership period will be extended for a period equivalent to the time the spa is closed.

Illness and Injury policies

I'm feeling sick, can I go in the baths and have a massage?

While you may want to come and steam out your stuffy sinuses, it is important that guests stay at home while they are exhibiting and cold or flu symptoms. If you have a fever, runny nose, cough, nausea, vomiting or diarrhea please do not come to the spa as you may be refused entry for the baths. If you have a massage booking and are showing any of these symptoms, your therapist has the right to refuse the massage.

Please call our reservations team at 604.935.2424 if you a feeling ill and are unable to proceed with your booking.

I have a injury, is the spa good for recovery?

Hydrotherapy and massage have their own benefits and limitations. While it can be a very helpful part of your recovery process, it is important to first speak with your heath care team to get approval for these therapies.

Reservations and policies

What are the Conditions and Cancellation Policy?

  • Guests must be 19 years and over.
  • Bathing suit mandatory and sandals recommended.
  • One towel and a lock are provided, robe rental included with massage reservations only.
  • Prices are per person, before taxes.
  • Prices are subject to change without notice.
  • We do not take reservations for bath access.
  • Reservation is required for massage + baths experience.
  • When reserving a massage, a credit card number is required to guarantee your reservation.
  • We accept the following forms of payment: Visa, MasterCard or American Express, cash or debit card.
  • Cancellations made within 48 hours of a massage reservation will be subject to a $60 cancellation fee per massage. And, modifications to your massage appointment time cannot be made within 48 hours of the scheduled appointment. Please note as of April 26, 2020 the cancellation fee will increase to $70.
  • In order to maintain a relaxing environment and to preserve the quality of your experience, we do ask that you respect our code of silence when on site.
  • Access to the Scandinavian Baths may be limited, which could result in a waiting period during high season or weekends.
  • Open daily 10 a.m. to 9 p.m. Massages start at 9 a.m.

How old do you need to be to visit the spa?

  • We require guests to be 19 years or older to visit the spa. Identification may be required.

Are the treatments provided reimbursable by my private group insurance?

All of our massage technicians are certified by a massage therapy association to ensure the highest quality standards. If you require a receipt for insurance purposes you must book a Registered Massage Therapist at the time of reservation. Please note that our Registered Massage Therapists are in high demand and we recommend booking in advance.

What are your opening hours?

We are open every day of the week;  rain, shine or snow from 10 a.m. to 9 p.m. with massages starting at 9 a.m.

How far ahead should reservations be made?

Please note that we do not take advance reservations for the Baths. If you would like to book a massage, we recommend reserving two weeks ahead for the best availability. Note that our weekends and RMT appointments do book up quickly.

I identify as LGBTQ2IA+. Do you have a gender neutral bathroom or change room facilities?

Unfortunately, we only have male and female gendered change room and shower facilities.

However, all guests are welcome at the Scandinave Spa Whistler regardless of their gender identity. Guests are free to choose the change room they feel most comfortable using. We do have a private bathroom in the lobby area which guests are welcome to change in should they feel more comfortable doing so. Personal belongings can be securely stored during the visit.

Alternatively, if the guest wishes, a member of staff can accompany the guest into the change room to show them the available areas for privacy in changing and showering. In the female change room there is one private change room and three lockable shower cubicles. The male change room there is no private change area and all showers cubical are separated by curtains.

Please call our reservations team with any questions or concerns 604.935.2424

What should I bring?

Upon your arrival, we provide one towel per person and a padlock for your locker. We offer robes on a rental basis ($13 + tax). You should bring your bathing suit and sandals. Our boutique does have bathing suits and sandals for sale. Water bottles can be purchased at the spa or water fountains are available on site.

Since your facilities are outdoors, what happens in rain or poor weather?

The Scandinavian Baths are open year-round, rain, snow or shine. Our facilities have been designed so that you can enjoy your hydrotherapy experience regardless of the weather.  In case of a thunderstorm, the Baths may be closed.  No reimbursement or compensation will be offered should we need to close our installations due to adverse meteorological conditions.

Do you provide lodging packages?

Take advantage of a lodging and spa package in our magnificent region. Scandinave Spa is pleased to be associated with hotel partners in the region (villas, B&Bs, inns and hotels).

Do you accept US Dollars?

The Scandinave Spa Whistler is happy to accept US dollars and will honor the recommended exchange rate as issued by Tourism Whistler on cash transactions. Please note that any vouchers and/or gift cards will only be accepted at the face value in Canadian Dollars, no exchange rate can be applied.

Good to Know

Is drinking alcohol or smoking cannabis allowed?

No. We strongly advise against alcohol consumption during a hydrotherapy experience, which is why it is strictly forbidden outdoors on the site. Cannabis is also forbidden anywhere on site including in our parking lot.

Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or drugs.

Can we eat on site?

For a bite to eat during your experience, a bistro is situated on site. We offer sandwiches, salads, cookies, small treats, fruit juices, tea and coffee.

Please note that food cannot be brought into the spa and guests do not have in-and-out privileges.

Are children allowed on site?

No, Infants and children are not permitted anywhere on site including in the waiting area at any time. The Scandinave Spa is reserved for adults of 19 years and over. Please do not bring children of any age to the spa, including infants, in order to ensure a relaxing experience for all guests.

We recommend Babysitting Whistler 604.902.2229

Health Concerns and groups

I am pregnant. Can I have a massage anyway? Is it possible to use the Baths?

Some of our Registered Massage Therapists have been trained to give a massage that is suited to the conditions of pregnant women.  It is important to mention how many weeks pregnant you are when reserving.

The Scandinavian Baths are not recommended for pregnant women because sudden temperature changes can lead to complications. Please consult your doctor.

Can I receive care if I am under medication or suffering from certain health problems?

If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are perhaps best avoided. A note from your doctor may be requested by your massage therapist. You must make your health condition known, in particular by providing accurate answers on the health questionnaire that we ask all clients to fill out before their massage.

The Scandinavian Baths may present risks for people suffering from angina, heart or respiratory problems, diabetes, hyper- or hypo-tension, especially when these conditions are viewed as serious and/or uncontrolled.

In case of doubt about your condition, ask for your doctor’s opinion.

Is the site accessible for people with reduced mobility?

Due to the hilly terrain, certain facilities on our site are accessed via stairs.

Is it necessary to fully undress to receive treatment?

Our therapist team works professionally, with the greatest respect for each individual. You may wish to know that a sheet covers you at all times to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.

Do you accept groups? Do you have special group rates?

Scandinave Spa offers advantageous rates on Baths Access for groups of 15 or more people. Also, up to 22 people may receive massages at the same reservation time. Group rates are not available on weekends or holidays.

For more information, contact our groups department at 1 888 935-2423 or [email protected].

Should I use the baths before or after my massage?

Using the baths before and after your massage will benefit you if time allows. Using the baths before helps to start the relaxation process and sets you up to get even more from your massage. Using the baths after your massage will continue the treatment further.

Immerse yourself completely

The Baths

The Massages