FAQ

Open 7 days a week

• Scandinavian Baths – 10:00 a.m. – 9:00 p.m.
• First massage appointment – 9:00 a.m.
• Last massage appointment – 8:00 p.m.

Scandinave Spa Whistler requires masks for staff, guests, and therapists in all indoor, public spaces as well as for the duration of the massage by both the therapist and the guest. Guests may take their masks off when experiencing all outdoor features including the hot baths and cold plunges.

Proof of vaccination required as of January 14, 2022

As of January 14, 2022, guests will be required to present proof of vaccination as well as matching government-issued ID with their photo to enter the Scandinavian baths or receive massage treatments. This mandate is by order of the Provincial Health Officer (PHO); the spa is in the “Swimming pools and recreation facility” category for this requirement.

Enter the walk-in list now 

Walk-in access is always available but if the spa is at capacity guests will enter a guest list from our website and be notified when the spa is able to welcome them to check-in at the spa for their Scandinavian baths experience. Guests are not required to present themselves at the spa in person to enter the guest list – they can do this remotely from our website.

Before you enter the walk-in list, please be aware:

• This list is for same day baths access is open from 11am-6pm.
• Being on the guest list does not guarantee access to the baths.
• Guests should already be in the area.
• Guests presenting themselves in person at the spa will not be given priority over guests already on the walk-in list and will be required to add themselves through the spa’s onsite QR code.
• Maximum of 4 people per group can be added to the walk-in list.
• Wait times are not predictable or may be long due to current capacity limitations.
• Guests will receive a text notification to confirm they are on the list and another text when it is time to come to the spa to check-in.
• Guests are required to check-in within 30 minutes of notification; if guests fail to arrive in the designated time their spots will be released and the guest can choose to re-enter the guest list if it is open.
• Full payment for baths access is taken at check-in.
•  Guests on the walk-in list are not carried over from one day to the next.

The guest list does not allow guests to add their names until 10:00 a.m. daily. Once the list reaches a set maximum capacity the Waitwhile app automatically closes and guests will only be able to enter again once the number of admitted groups brings the count of guests below our set maximum capacity.

Reservations per day are limited and there are slots to book in the morning and afternoon each day. Guests must check-in by their reservation time or within 30 minutes after that time. Do not arrive early for baths reservations.

We send a text message for you to arrive at the spa and you have  30 minutes to check-in. Once you add yourself to the guest list you are able to text through that system to find out your place in line. Our agents are not able to determine how long any given wait will be since there is no time limit on baths access.

To streamline our guest experience we now have an online waiver for guests to fill out online prior to their arrival to the spa. This email is only sent to guests who have a bath or massage reservation and is sent 24-hours prior to the reservation. If a guest doesn’t fill out this waiver prior to arriving they can fill it out easily at the spa in our lobby.

While you may want to come and steam out your stuffy sinuses, any guest exhibiting cold or flu symptoms should stay home, especially in light of the COVID-19 pandemic. If you have a fever, cough, nausea, runny nose, vomiting, or diarrhea please do not come to the spa as you will be refused entry.

If you have a massage booking and are showing any of these symptoms, your therapist has the right to refuse the massage.

Please call our reservations team at 604.935.2424 if you a feeling ill and are unable to proceed with your booking.

Hydrotherapy and massage have their own benefits and limitations. While it can be a very helpful part of your recovery process, it is important to first speak with your heath care team to get approval for these therapies.

• Guests must be 19 years and over.
• Bathing suit mandatory and sandals recommended. Sandals are not available to rent but may be purchased at check-in.
• Two towels and a lock are provided for all spa visits and robes are included with massage and baths reservations only. Robes can be rented for $15 for walk-in baths access.
• Personal robes are not permitted at the spa.
• Prices are per person, before taxes.
• Prices are subject to change without notice.
• Access to baths is non-refundable and non-redeemable for cash.
• Massages: Full payment is taken upon arrival to the spa and a $160 cancellation fee is charged for cancellations or modifications made within 48 hours of a massage reservation.
• Modifications to baths reservations cannot be made within 48 hours of the scheduled visit. Cancellations made within 48 hours of a baths reservation will be subject to full payment.
• Gift Cards: Gift cards purchased online are delivered electronically. There is a 72-hour delay to activate gift cards purchased online. Gift cards are non-refundable and non-redeemable for cash.
• Discounted gift certificate products including Black Friday-Cyber Monday and Scandinave Savings promotional gift certificates cannot be used to pay for RMT services.
• Gift certificates can not be used online to reserve baths access or massage services. These monetary gift certificates can be applied as payment for these services upon arrival to the spa and the credit card used to book will be refunded. Guests can also pay for walk-in baths access, bistro items or retail at the spa.
• Gift certificates purchased online at scandinave.com will be activated 72-hrs after the purchase date.
• WAYSPA gift cards are NOT accepted at Scandinave Spa Whistler.
• Reservations are required for massage (reserved baths access is included).
• Discount codes cannot be applied to bath reservations.
• On location, we accept the following forms of payment: VISA, MasterCard, American Express, cash, or debit card.
• The only credit cards approved for online payments are VISA or MasterCard. To minimize fraud and unauthorized charges to your credit card, we verify the validity of transactions by using a full Address Verification Service or AVS and CVV check. Please note that your credit card billing address, billing postal code, and CVV code is verified with your card issuing bank or other financial institution. Credit card transactions will be approved if AVS and CVV matches your card issuer. Transactions will be rejected by your card issuer if AVS and CVV do not match your credit card issuer’s information.
• In order to maintain a relaxing environment and to preserve the quality of your experience, our code of silence is enforced and people who are not silent will be asked to leave.
• Access to the Scandinavian baths may be limited, which could result in a waiting period during high season or weekends.
• Open 7 days a week, 10 a.m. to 9:00 p.m. Massages start at 9 a.m.

• We require guests to be 19 years or older to visit the spa. Identification may be required.

All of our massage technicians are certified by a massage therapy association to ensure the highest quality standards. If you require a receipt for insurance purposes you must book a Registered Massage Therapist at the time of reservation and the therapist will directly provide you with the receipt needed for insurance purposes. Please note that our Registered Massage Therapists are in high demand and we recommend booking in advance. Way Spa certificates and other discounted forms of payment including promotional monetary value gift certificates can not be used to pay for RMT services.

We are open seven days a week;  rain, shine, or snow from 10 a.m. to 9 p.m. with massages starting at 9 a.m. The spa operates on all days through the holiday season including Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day. We are closed for planned maintenance all day Monday, December 20.

Our baths reservations are available up to four weeks ahead. If you would like to book a massage, we recommend reserving at least two weeks ahead for the best availability. Weekend and all RMT massage appointments book up quickly.

At this time we only have male and female gendered change rooms and shower facilities. If you require a different changing area please alert the staff member checking you in and they will explain what we can offer as options including a private changing area.

All guests are welcome at the Scandinave Spa Whistler regardless of their gender identity. Guests are free to choose the change room they feel most comfortable using. A private bathroom in the lobby area can also be made available to guests to change in if this makes them more comfortable. Personal belongings can be securely stored during the visit. Please let your check-in agent know if you would like us to make this private change area available to you during your visit.

Alternatively, a staff member can accompany you into the change room to show you the available areas for privacy in changing and showering. In the female change room, there is one private change room and three lockable shower cubicles. The male change room has no private change area and all shower cubicles are separated by curtains. The male change room has two lockable toilet stalls.

Please call our reservations team with any questions or concerns 604.935.2424

Bring your bathing suit – sandals are optional but nice to have. The spa sells bathing suits, water bottles and Native sandals.

The spa provides two large towels per person and a padlock for your locker. Robes can be rented for $15 + tax – all massage bookings include the robe. Do not bring personal robes – they are not permitted at the spa.

There are disposable cups and water stations around the spa.

The Scandinavian baths are open year-round, rain, snow, or shine. Our facilities are designed to be enjoyed in all kinds of weather.  In the case of a thunderstorm, the outdoor hydrotherapy features may be closed.  No reimbursement or compensation will be offered should we need to close our installations due to adverse meteorological conditions.

Take advantage of a Whistler spa package that includes hotel. Scandinave Spa is pleased to be associated with these hotel partners in the region.

The Scandinave Spa Whistler accepts US dollars and will honour the recommended exchange rate as issued by Tourism Whistler on cash transactions. Please note that any vouchers and/or gift certificates will only be accepted at the face value in Canadian Dollars, no exchange rate can be applied.

Scandinave Spa Whistler is no longer a partner of WAYSPA  and will not accept WAYSPA gift certificates as a form of payment. These cards are not purchased for a particular destination so there will be no compensation offered to guests who arrive with plans to pay for their spa experience with these cards. These cards have no expiry date and can be used at another participating WAYSPA partner.

Your entry to Scandinave Spa Whistler allows you to stay as long as you want and in the case of massage reservations, you are welcome to arrive as early as you want to enjoy the baths before your massage.

Scandinave Spa Whistler is a day spa only and does not offer any accommodations onsite.

The experience offered at Scandinave Spa Whistler is referred to as Scandinavian baths. This experience is based on the concept of hydrotherapy – an effective way of releasing tensions in both the mind and the body based on an ancient practice that dates back thousands of years.

The cycle of hot-cold-relax is proven to both energize and rest the body, improving blood circulation and activating the lymphatic system to help detoxify. It also actively promotes the release of endorphins, also known as the “well-being hormones”.

The spa offers hot pools, cold plunges, waterfalls, wood-burning, and electric saunas, steam rooms, relaxation areas, hammocks, lounge beds, yoga studio, reading nooks, and fireplaces for an endless variety of ways to experience hot-cold-relax, all in the heart of Whistler’s nature.

No. We strongly advise against alcohol consumption during a hydrotherapy experience, which is why it is strictly forbidden outdoors on the site. Cannabis is also forbidden anywhere on site including in our parking lot.

Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or drugs.

Our bistro is open Wednesday to Sunday. We advise guests to plan their visit around the fact that there are no in and out privileges. We do allow guests to order food delivery to the spa when the bistro is closed Mondays and Tuesdays – the meal can be eaten in our bistro area (not on the spa site) and we request that guests leave the bistro area clean by clearing after themselves and ensuring all waste is disposed of properly.

No, infants and children are not permitted anywhere on site including in the waiting area at any time. The Scandinave Spa is reserved for adults 19 years and over. Please do not bring children of any age to the spa, including infants, in order to ensure a relaxing experience for all guests.

We recommend Babysitting Whistler 604.902.2229

Certificates and gift cards purchased online will be activated 72-hrs after the purchase date. Monetary gift certificates never expire. Gift cards can not be used to purchase reserved baths access online due to a technical limitation. The guest may have the gift card applied to their transaction at the spa and the credit card used to make the reservation will be refunded.

Some of our Registered Massage Therapists have been trained to give massages suited to the conditions of pregnant women.  It is important to mention how many weeks pregnant you are when reserving.

The hydrotherapy experience is not recommended for pregnant women because sudden temperature changes can lead to complications. Please consult your doctor.

If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are perhaps best avoided. A note from your doctor may be requested by your massage therapist. You must make your health condition known, in particular by providing accurate answers on the health questionnaire that we ask all clients to fill out before their massage.

The hydrotherapy experience may present risks for people suffering from angina, heart or respiratory problems, diabetes, hyper- or hypo-tension, especially when these conditions are viewed as serious and/or uncontrolled.

Wearing a mask while in designated indoor spaces and for the duration of the massage is mandatory. If you are unable to abide by this safety protocol for any reason including health problems we advise you to seek massage from another organization that doesn’t have this safety protocol as part of their COVID-19 plan.

In case of doubt about your condition, ask for your doctor’s opinion.

The spa is situated on a hillside and certain facilities on our site are accessed via stairs. We do have accessible massage rooms and change room facilities that are accessible via elevator. While not all features are fully wheelchair accessible there is a hot pool, cold plunge, solarium, and eucalyptus steam room all accessible on the top level of the outdoor site for guests to enter these features with assistance.

Our therapist team works professionally, with the greatest respect for each individual. A sheet is used to cover the guest during the treatment to respect privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the decision by guests who prefer to keep clothing on.

The minimum group size is 15 people and is booked as baths reservation, weekdays only. We offer this service to groups on a case by case basis. There is currently no discount offered but we do allow group packages to be organized and reserved in advance to ensure the entire group is guaranteed access. We are unable to accommodate groups on weekends.

Hydrotherapy before and after your massage will benefit you if time allows. Using the Scandinavian baths before helps to start the relaxation process and sets you up to get even more from your massage. Using the baths after your massage will continue the treatment further and aid in even deeper relaxation.