Terms

• Please present a physical, digital or printed copy of your card upon check-in.
• Please allow 72-hours after purchase for gift cards to be activated in our system.
• To verify your gift card balance, please call 1 888 935-2423.
• Gift cards have a monetary amount and are valid at all Scandinave Spa locations.
• Gift card value is in Canadian currency and does not expire.
• The gift card cannot be redeemed for cash, is not refundable and may not be resold or used for contests or promotions without prior authorization from Scandinave Spa.
• Reservations are required for massages. Reservations are not required for bath access.
• Gift cards can be used as payment for baths reservations upon check in at the spa – a credit card is required to make the reservation.

• Discounted gift cards (Black Friday/Cyber Monday or Scandinave Savings) can not be used to pay for RMT massage treatments.
• Promotional gift certificates cannot be combined with any other discounts or used to buy memberships and retail gift packages.
• Promotional gift certificates can’t be used in peak periods: Oct 8 – Oct 10, 2022 | Nov 11 – 13 | Dec 17 – Jan 2, 2023 | Jan 14 – Jan 16 | Feb 18 – Feb 26 | Apr 7 – Apr 10, 2023

• This gift card is valid when presented in person at Scandinave Spa Whistler.
• It is not redeemable for cash, non-refundable if lost or stolen.
• This gift card cannot be used for any contest or promotion without the authorization of Scandinave Spa.
• No reservation is required; this baths access card can not be used to make a reservation.
• Cannot be combined with any promotions, non-applicable on gift card purchase.
• A 15% discount is applicable on a purchase of a massage.
• “Experience” promotional gift card is valid Monday to Friday only and cannot be redeemed over listed peak periods.
• “Explore” promotional gift card is valid any day.

• This gift card is valid when presented in person at Scandinave Spa Whistler.
• It is not redeemable for cash, non-refundable if lost or stolen.
• This gift card cannot be used for any contest or promotion without the authorization of Scandinave Spa.
• A reservation is required.
• Gift Card is valid Sunday to Friday only.
• Cannot be combined with any promotions, non-applicable on gift card purchase.
• “Experience” promotional gift card is valid Monday to Friday only and cannot be redeemed over listed peak periods.
• “Explore” promotional gift card is valid any day.

• Full payment is taken when the reservation is made and cancellations or modifications made within 48 hours of a baths reservation are non-refundable.
• No promotion, discount, or promotional gift certificate can be combined to a baths reservation.
• Baths access can be made four weeks in advance.
• The schedule shows your check-in time slot only. There is no time limit to enjoy your relaxing experience.
• Do not arrive early for baths reservations – arrive at the time reserved or 30min after.
• We guarantee your reservation for a period of 30 minutes following your check-in time. For example, if your reservation is at 10:00 a.m. check-in between 10:00-10:30 a.m.
• Failure to arrive within the designated check-in window will result in loss of priority entrance and the potential to go on the waitlist.
• Monetary gift certificates can be applied at the time of your spa visit.
• If there is no availability on the calendar that day is sold out but access to the baths is still available for walk-in or adding yourself to our waitlist on the day of your visit.
• Discounts cannot be added to baths reservations upon arrival. Cancellations or modifications made within 48 hours of a bath reservation are non-refundable.

• The Scandinave baths are always available for walk-in guests.
• When the spa is at capacity the online waitlist will be activated. This means if the link isn’t active on the baths page right now, there is not a waitlist at this time and guests can arrive at the spa for entry.
• When the waitlist is active guests arriving at the spa can enter the list or the online button will be available below to enter and get notified when it is time to arrive at the spa.

• Guests must be 19 years old or older.
• Guests are required to present proof of vaccination as well as matching government-issued ID with their photo (in a physical form) to enter the Scandinavian baths or receive massage treatments. This mandate is by order of the Provincial Health Officer (PHO); the spa is in the “Swimming pools and recreation facility” category for this requirement.
• Bathing suits are mandatory.
• The baths are open daily from 10:00 am to 9:00 pm.
• Sandals are recommended and can be purchased at the spa if desired. The spa does not provide sandal rentals.
• There are no in/out privileges granted at the spa once you are checked in.
• For a relaxing environment, and to preserve the quality of your experience and the experience of other guests the following rules are strictly enforced:
  • A code of silence
  • No technology including phones, cameras, tablets, and other devices. E-readers are acceptable but staff may ask to see it to ensure it is not a regular tablet.

• Only Registered Massage Therapist (RMT) massage treatments can be claimed for insurance purposes.
• RMT massage therapists will provide the guest with a signed receipt that is submitted by the guest to their insurance company. Scandinave Spa Whistler does not submit on behalf of guests.
• Swedish, Deep Tissue and Restorative massage treatments can not be claimed on extended health benefits.
• Promotional gift certificates (Black Friday/Cyber Monday or Scandinave Savings) can not be used to pay for RMT massage treatments.

• When reserving a massage, a credit card number is required to guarantee your reservation.
• Full payment is taken upon arrival at the spa.
• Cancellations made within 48 hours of a massage reservation will be subject to a $160 cancellation fee per massage. And modifications to your massage appointment time cannot be made within 48 hours of the scheduled appointment.
• Monetary gift certificates can be used to pay for massage treatments upon arrival to the spa; a credit card is required to make the reservation.
• Promotional gift certificates (Black Friday/Cyber Monday or Scandinave Savings) can not be used to pay for RMT massage treatments.

The following upcoming dates are considered peak periods: Oct 8 – Oct 10, 2022 | Nov 11 – 13 | Dec 17  – Jan 2, 2023 | Jan 14 – Jan 16 | Feb 19 – Feb 26 | Apr 7 – Apr 10, 2023

Province-wide restrictions have lifted – proof of vaccination and wearing masks in public indoor settings is not required by public health including in massage settings by either the guest or the therapist. People may want to continue wearing a mask based on personal choice. The spa follows communicable disease guidance from WorkSafeBC to keep our guests and employees safe.

• Passes are valid on weekdays only – Monday to Friday.
• Passes are valid for the month they are purchased for starting on the first of the month and ending on the last day of the month they were purchased in. May 1-31 and  June 1-June 30, 2022.
• The pass is not valid over statutory holidays – Monday, May 23, 2022.
• The pass is good for walk-in access only – not baths reservations – and does not guarantee access to the baths when there is a waitlist.
• Monthly passes are not transferable and can only be used by the person assigned to the pass.
• Monthly passes are only available for purchase, in person, at the spa.
• Passes do not include robe rentals. Towels are provided.
• Sale of these passes will be capped at 100 per month.

• Valid on Tuesdays only – outside of peak pricing periods.
• Only available for local residents of Britannia Beach, Squamish, Whistler, Pemberton, and Mount Currie.
• Proof of residency must be shown at the time of purchase.
• Only be offered to guests who specifically mention “local discount” when checking in.
• Applies to baths access only; not be applied to baths reservations, massage, retail items, food, and beverage, monetary gift cards, or robe rentals.
• Two towels are provided for baths access.
• The spa has policies of silence and no technology on-site; these rules are strictly enforced.
• Promotional gift certificates can not be used to purchase discounted products including baths access through the Sea to Sky Locals’ Tuesday discount rate.

• Rate only applies to the 9 a.m. or 8 p.m. massage appointment, from Monday to Friday inclusive.
• Rate does not include taxes.
• Not applicable towards RMT massage.
• Morning Riser or Night owl discount cannot be used in conjunction with any other offers or promotions including payment with promotional gift certificates (Scandinave Savings or Black Friday-Cyber Monday).
• Offer not valid during Peak Period dates as listed on website.