Prepare for your visit

Our spa is open every day, rain or shine or snow, from 10:00 a.m. to 9:00 p.m. You can reach us by phone every day from 9:30 a.m. to 9:00 p.m. First massage appointment is at 9:00 a.m. and last at 8:00 p.m.

Here is what you need for your spa journey:

• A bathing suit;
• Sandals – optional and NOT AVAILABLE TO RENT but can be purchased at check-in;
• A reusable water bottle.

Feel free to bring a book, a magazine, or a journal if you are feeling challenged by the digital detox or silence policies.
We provide the essentials: two large towels, a padlock and shower products.

Robes can be rented at check-in – all massage bookings and Thermal Journey reservations include the robe rental. The spa sells bathing suits, reusable water bottles, hair ties and sandals at the front desk.

You agree to abide by spa etiquette:

• Silence is mandatory on the premises to ensure deep relaxation
• Technology-free zone: electronic devices are not permitted
• Kid-free zone: Experience reserved for ages 18 years and over

• Please shower before the baths experience (before & after massage)
• Please use your towel to sit on
• Bathing suits are mandatory
• Food from outside is prohibited

To ensure the quality of the experience and the safety of other guests and employees, there will be zero tolerance for non-compliance with these policies.

Here is a list of our installations for an immersive journey:

• Eucalyptus steam baths
• Wood burning sauna
• Finnish dry sauna
• Hot pools
• Thermal waterfall

• Nordic waterfall
• Nordic showers
• Cold plunge pools

• Solariums
• Hammocks
• Lounge beds
• Reading nooks
• Outdoor fireplaces
• Multi-purpose yoga studio

Thermal Journey + Massage
• You are welcome to arrive as early as you want to enjoy the thermal journey before your massage and to stay as long as you want after the massage.
• Please note that guests must check-in a minimum of 30 minutes prior to a massage therapy appointment. If you are late for your massage, the missed time cannot be recovered during the session.

Thermal Journey with Reservation
• Please check-in at your designated thermal journey reservation time or within 30 minutes of that time. Beyond that, you will be placed on our regular waiting list.

Scandinave Spa Whistler is open year-round, rain, snow, or shine. Our installations are designed to be enjoyed in all kinds of weather.
In the event of lightning during a thunderstorm, the outdoor pools may close temporarily for safety reasons, while indoor installations will still be available for guests to enjoy.

Since we have no control over changing weather conditions, we will not offer refunds or compensation for inconvenience due to inclement weather.

There is no time limit for your visit, but guests do not have in-and-out privileges .

Time permitting, thermal therapy before or after your massage will be beneficial. Starting your spa journey with thermal therapy helps begin the relaxation process and sets you up to get even more from your massage. Using the thermal installations after your massage will optimize its benefits and promote deeper relaxation.

Thermal therapy may present risks for people suffering from angina, heart or respiratory problems, diabetes, hyper- or hypotension, especially when the conditions are viewed as serious and/or uncontrolled. Always consult your doctor for personalized medical advice. It is possible that a note from your health care provider will be required for massage therapy.

In the case of massage therapy, it is possible that a note from your health care provider will be required. Prior to receiving any type of massage, we ask all guests to complete and sign a health questionnaire as a means of certifying that you have declared any health conditions.

Our prenatal massage is perfectly adapted to the special needs of pregnancy, as it may help relieve tension, soothe heavy legs, and improve sleep.

Some of our Registered Massage Therapists have been trained to give prenatal massages. When booking your appointment, please indicate how many weeks pregnant you are.

Thermal therapy is not recommended during pregnancy, as sudden temperature changes can lead to complications. Please consult your doctor.

The bistro is open daily. We offer snacks and beverages, including sandwiches, wraps and salads, desserts, espresso-based drinks and cold beverages. We also offer gluten-free, dairy-free, and vegan options.

All food must be eaten in the designated dining area. Please note that outside food is not permitted and there are no in-and-out privileges: please plan your day accordingly.

Our therapists are professionals and work with the utmost respect for each individual. For privacy reasons, a sheet covers the guest at all times and only the area being massaged is uncovered. For optimal relaxation, we recommend no clothing, but the decision is yours to make.

To capture your experience, photos may be taken before or after your thermal journey. It’s a great way to record how you felt when you arrived and your overall feeling of wellness after your immersive experience!

The comfort and privacy of all our guests is important to us. No cameras or cellphones will be tolerated on-site during opening hours.

No. Thermal therapy exacerbates the effects of alcohol and drugs. For health and safety reasons, therefore, it is advisable to abstain or to drink responsibly.

Alcohol and cannabis consumption is strictly forbidden outside or inside the premises, including our parking lot. We may ask you to safely leave the premises if you appear to be intoxicated.

Onsite parking is limited. We strongly encourage alternative modes of transportation such as carpooling, hotel shuttle or taxi.

Reservations and General Information

Reservations are required for Thermal Journey + Massage therapy and recommended for a guaranteed check-in time for your Thermal Journey – especially Friday through Sunday and statutory holidays.

Impulsive by nature? It is possible to experience the thermal Journey without reservation, as we do allocate time slots for walk-in guests – but you could find yourself on a waitlist if the spa is at capacity.

We do not keep a cancellation list for either Thermal Journey with Reservations or Thermal Journey + Massage at this time.

Guests with thermal journey or massage reservations have priority access into the spa. This policy does not apply to other members of a group who do not have a reservation.

To change or cancel a reservation, please contact us by phone between 8:30 a.m. and 9:00 p.m. at 1-888-935-2423.

Please note that any cancellation or reschedule made less than 48 hours in advance will result in a cancellation fee. The fee will be equal to 50% of the reserved services amount.

The credit cards approved for online reservations/payments are VISA. MasterCard and AMEX. To minimize fraud and unauthorized charges to your credit card, we verify the validity of transactions by using Address Verification Service (AVS), CVV and 3D Secure (3DS) protection. Please note that the postal code associated with your credit card and the CVV code will be verified with the card issuer or bank. Transactions will be rejected by your card issuer if AVS and CVV do not match the credit card issuer’s information. 3DS will apply only to clients who have enabled this feature with their financial institution.

On the premises, we accept the following forms of payment: credit card (Mastercard, Visa, Amex), debit, cash and of course, our gift cards.
• Monetary Scandinave Spa gift cards can be redeemed at the time of your spa visit. Some conditions apply.
• Promotional gift cards or gift certificates are destination-specific and redeemable exclusively at the indicated destination.

Please note that as of December 18, 2020, Scandinave Spa no longer accepts WaySpa gift cards.

Any cancellation or reschedule made less than 48 hours in advance will result in a cancellation fee. The fee will be equal to 50% of the reserved services amount.

A valid credit card is required to make a reservation. Payment is taken at check-in.

Please note that any cancellation or reschedule made less than 48 hours in advance will result in a cancellation fee of 50% of the booked services total.

All of our massage practitioners are certified by a massage therapy association to ensure the highest quality standards.

If you require a receipt for insurance purposes, you must book your appointment with a Registered Massage Therapist (RMT). The therapist will directly provide you with the receipt for the value of the massage offered for your insurance reimbursement. Please note that Registered Massage Therapists are in high demand and we recommend booking in advance.

Our spa is a child-free facility designed to help our guests fully rejuvenate body and mind. Services are reserved for ages 18 and over.

All guests are welcome at Scandinave Spa Whistler, regardless of gender identity. At this time, we have male and female gendered changing rooms and shower facilities. Guests are free to choose the changing room they feel most comfortable using.

If you require a more private changing area, please notify the check-in agent, and they will explain possible options. A private bathroom in the lobby can be used to change in. Personal belongings can be securely stored during the visit.

A staff member can accompany a guest into the changing room of their preference to show the private areas for changing and showering. In the female changing room, there is one private changing cubicle and three lockable shower cubicles. The male changing room has no private changing area and all shower cubicles are separated by curtains. The male changing room has two lockable toilet stalls.

Please call 604-935-2424 to address any questions or concerns to our reservations team.

The spa is situated on a hillside and some of our facilities are accessible by stairs. We do have accessible massage rooms and the changing rooms are accessible by elevator. While not all thermal installations are fully wheelchair-accessible, there is a hot pool, cold plunge, solarium, and eucalyptus steam room all accessible on the top level of the outdoor site without requiring the use of stairs.