Reopening Promise

A word from Scandinave Spa Group President

Since June 1st, Scandinave Spa Group is pleased to announce the reopening of the massage therapy service in their two Quebec spas : Scandinave Spa Mont-Tremblant and Scandinave Spa Vieux-Montréal.

Since March 16th, all locations have been actively working together, from coast to coast, to plan a gradual and safe reopening, respecting the operational standards in each province.
As the health of our guests and employees is our number one priority, new procedures, respecting the highest standards of quality and safety, are being put in place to ensure a quality experience at all levels, in a natural, peaceful, and professional environment.
We look forward to welcoming everyone back soon.

Steve Arsenault 

Our Main Commitments

Physical distance respected

To encourage more relaxation, our installations have been reorganized to permit 2 metres between guests. Guests are also limited to groups of 2 people.

Overall capacity reduced

Relaxation in the heart of nature is at the core of everything we do. For the next while, we will reduce the number of guests experiencing the spa in order to open up space in common areas indoors and even in our outdoor amenities.

Enhanced hygiene measures

We follow a strict hygiene protocol exceeding INSPQ requirements applying to all our facilities and water management, on a daily basis. Guests will also be asked to follow new hygiene protocols to ensure everyone’s safety.

Healthy guests and team monitoring

We commit to provide a safe, accessible and sustainable environment for everyone. We monitor daily our employees and massage therapist’s health conditions. Greeting areas, workspaces and break rooms have also been reorganized to accommodate physical distancing.

All our facilities are open since Sunday June 28. Reservations for massages could be made online or by phone.

 

FREQUENTLY ASKED QUESTIONS

Please see some frequently asked questions below. If your question isn’t answered, feel free to reach out to our Customer team here


Which services are available as of June 28th, 2020?

The spa has been gradually reopened since June 1st to provide massage therapy services only.
Our relaxation areas and direct access to the river were accessible and at no extra cost until June 27th with massages. As of Sunday June 28th, we are pleased to announce the complete reopening of the spa including the hydrotherapy circuit.

Please note our maximum capacity has been reduced to respect the physical distancing between our guests. Access for the baths experience is on a first-come, first-served basis. No reservation required.


How did you establish the new hygienic measures specific to massage therapy services?

Scandinave Spa Group is following the recommendations of the INSPQ, Health Canada, the CNESST and the various massage therapy associations of Quebec.


Which preventive measures apply specifically to massage therapy?

  • The spa will be open on a reduced schedule temporarily to allow for sanitation of the facilities between clients, as well as to limit interactions between guests.
  • Guests must take a shower before and after their massage.
  • The duo massage and facial massages are unavailable until further notice.
  • The health and hygiene of massage therapists are monitored daily.
  • An additional COVID-19 questionnaire has been added to the client’s screening process. Guests are asked to complete and sign it before their massage.
  • Massage therapists shall wear a single-use mask, a pair of safety glasses and change their shirt between massages.
  • Guests can bring their own mask or we will give them a single-use mask upon arrival to wear during their massage.
  • Hand hygiene is crucial, and massage therapists must wash their hands in the guest’s presence when entering and leaving a massage room.
  • At the end of each massage, the rooms are completely sanitized in accordance with a strict protocol based on INSPQ recommendations.

What is the reduced massage schedule?

The massage schedule has been reduced temporarily to allow for sanitation between each massage and to limit interactions between guests. Here are the new hours: 9-10 AM, 10:30-11:30 AM, 12-1:00 PM, 1:30-2:30 PM, 3:30-4:30 PM, 5:00-6:00 PM, 6:30-7:30 PM, 8-9:00 PM.

Our business hours are 9 AM to 9 PM every day.


How are you ensuring the health of guests and staff members?

We regularly monitor our employee’s health and support employees to stay home if they are sick.
Guests will be asked screening questions prior to entering the lobby and will be provided with hand sanitizer at that time. Guests will be required to take a shower before and after their massage and before entering the baths. Physical distancing protocols have been implemented including floor markings, directional markers and maximum capacities for installations.


Should I wear a mask for my appointment?

Yes. Guests will be given a single-use mask upon arrival to wear during their massage.

All employees working within a radius of less than two metres from a colleague or guest must also wear a mask. Massage therapists must wear safety glasses and a face mask during the massage.


What is your massage cancellation policy?

A scheduled massage can be cancelled with 48 hours’ notice. Given the present context, however, Scandinave Spa is willing to be flexible. If you show COVID-19 symptoms within the 48-hour period, contact us as soon as possible by phone to cancel your appointment at no charge.


Are all massage techniques available upon reopening?

Yes, all massage techniques are available: Swedish relaxation, therapeutic, deep tissue and prenatal massage. All sessions are either 60 or 120 minutes, subject to availability.


How do I book an appointment?

Online reservations can be made here now. Appointments can be booked by phone starting at this number: 1-888-537-2263


Are there any massage promotions at present?

No other promotions are running at present. If you are a resident of the Laurentians, click here to discover your deal, valid until August 30th. Stay tuned for more by signing up for our newsletter.


What hygiene measures and sanitary guidelines has the spa implemented?

Our cleaning and sanitation protocol has always exceeded the requirements of health authorities. During daily operations and overnight, in-depth cleaning of our indoor and outdoor facilities is done.

In addition to regular cleaning, new sanitation procedures have been added to increase the cleanliness of frequently touched areas such as lockers, door handles, tablets and handrails.

Water is purified with chlorine, a disinfectant known to kill viruses and bacteria. Water quality control tests are performed twice as often as required by health authorities to ensure that the water is optimal and that its parameters are properly balanced. In addition, an independent company conducts water tests every two weeks.


What enhanced hygiene protocols are in place?

  • Hand sanitizing stations have been added in the most strategic places throughout the site.
  • Before going to the baths or to their massages, our guests must take a cleansing shower with soap. Showering is also mandatory after a massage, prior to entering the baths.
  • Guests are welcome to bring their own sandals or purchase a new pair at reception.
  • All magazines and other frequently handled objects, such as pillows and blankets, have been removed from the baths site.
  • The indoor facilities have been reorganized to minimize traffic by respecting the two-metre distance between guests.
  • Two large towels are provided to each guest to allow guests to sit on a towel when using facilities such as relaxation areas or saunas. This procedure will be closely monitored by staff once baths will reopen, to ensure that each guest always has a towel on-site.

How are you ensuring the health of guests and staff?

We regularly monitor our employee’s health and encourage employees to stay home if they are sick.

Guests will be screened prior to entering the lobby and provided with hand sanitizer at that time. Guests will be required to take a shower before and after their massage and before entering the baths. Physical distancing protocols have been implemented, including floor markings, directional markers and maximum capacities for various facilities.


How will physical distancing be implemented?

The overall capacity has been reduced to respect a minimum distance of two metres per guest throughout the site. Some areas have been rearranged to avoid having too many guests gather in one place. Our team will ensure compliance with this temporary rule. New signs will indicate the maximum capacity in each area.


Will you deny service to sick people? 

Yes, access to the spa will be denied to any person who is symptomatic, has recently traveled or who has been in contact with a suspected, probable, or confirmed case of COVID-19. No exceptions will be made.

Check our FAQ below. If you don’t find the answer to your question there, feel free to contact our customer service team at (819) 425-9595.


What payment methods do you accept?

It is possible to pay by debit card, credit card (Master Card, Visa, Amex), monetary gift card, or with a promotional gift card. If you pay with a gift idea that includes the baths, the remaining value equivalent to the access to the baths will be given to you in the form of a gift card. Gift cards purchased on Costco.ca are not accepted while Costco gift cards purchased in store are accepted. Please contact Costco if you would like a refund for gift cards purchased online.