Frequently Asked Questions

LAST UPDATE May 26^th, 2021

Yes, each guest is required to wear a mask upon arrival at the reception.

They must also continue to wear it throughout the experience, at the reception, in the locker rooms, waiting and relaxation areas, while moving between facilities and during the massage.

The mask is not mandatory in the following installations: shower, hot or cold baths, dry sauna or steam bath.

A procedure mask will be given to you at check-in and it is mandatory to wear it during your visit. Personal masks and face coverings will not be accepted.

All employees working within a radius of less than two metres from a colleague or guest must also wear a face mask. Massage therapists must wear a face mask during the massage.

• Physical distance respected

To ensure relaxation, our installations have been reorganized to minimize traffic by respecting distance between guests. Guests are also limited to groups of 2 people.

• Overall capacity reduced

Relaxation in the heart of nature is at the core of everything we do. Until further notice, we will reduce the number of guests experiencing the spa in order to open up space in common areas indoors and in our outdoor amenities.

• Enhanced hygiene measures

We follow a strict hygiene protocol, exceeding INSPQ requirements, in all our facilities and water management, on a daily basis. Guests will also be asked to follow new hygiene protocols to ensure everyone’s safety.

• Guest and team health monitoring

We commit to providing a safe, accessible and sustainable environment for everyone. Employee and massage therapist health conditions are monitored daily. Greeting areas, workspaces and break rooms have also been reorganized to accommodate physical distancing.

To learn more about specific measures, such as those related to massage therapy, visit our COVID page.

You agree to follow these health & safety guidelines:

• Respect physical distancing
• Respect maximum capacity
• Wash your hands often
• Shower before & after massage
• Sit on your towel

You agree to follow the following spa etiquette rules:

• Silence is mandatory
• Electronic devices are prohibited
• Bringing a lunch box is prohibited
• Bathing suits are mandatory
• Experience reserved for 18 years old and over

To ensure the quality of the experience and the safety of other guests and employees, there will be zero tolerance for non-compliance with these policies.

Please do not hesitate to reach out to our on-site teams if you have any questions or comments during your experience. Thank you.

If any of these situations apply to you within the last 15 days:

• Travelled outside Canada,
• Been in contact with anyone with COVID-19,
• Fever,
• New cough or worsening cough,
• Shortness of breath or difficulty breathing,

we kindly ask you to not visit the spa and contact our reservation team to cancel your appointment. Due to the ongoing pandemic, Scandinave Spa will be more accommodating and will assess each situation on a case-by-case basis.

We reserve the right to refuse access to anyone who does not comply with these conditions.

The membership period will be extended for a period equivalent to the duration of the spa closure. Do not hesitate to contact our customer service at 819 425-9595.

Please note that only plain white bathrobes will be allowed on site; all others will be refused. Thank you for your understanding.

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Our baths are open every day of the week, rain or shine or snow, from 10 a.m. to 9 p.m.

The current massage schedule is:

• From 9 a.m. and 7:30 p.m.

The time slots for bath reservations are:

• From 10:30 a.m. to 4:45 p.m.

You can reach us by phone every day from 8:30 a.m. to 9 p.m.

It is possible to pay by debit card, credit card (Mastercard, Visa, Amex), Scandinave Spa monetary gift card, or with a Scandinave Spa Mont-Tremblant promotional gift card.

Please note, you can not pay for baths reservations with any kind of gift card or monetary gift certificate at this time. Gift cards can be used for walk-in baths access, massage reservations, at our on-site boutique or bistro. Thank you!

Promotional Scandinave Spa monetary gift cards (e.g. Pay $80, get $100), cannot be combined with any promotional offer (e.g. memberships, locals special offer, après-ski, corporate privilege program, etc.).

Gift cards purchased on Costco.ca are not accepted while Costco gift cards purchased in store are accepted. Please contact Costco if you would like a refund for gift cards purchased online. Costco Gift Cards cannot be combined with any other discount, promotional offer, or package.

Please note that WaySpa certificates are no longer accepted as of December 18, 2020.

• Guests must be 18 years and over.
• Towel and lock are included.
• Bathing suit mandatory and sandals recommended.
• Prices are per person, before taxes.
• Prices are subject to change without notice.
• Reservation is required for massage.
• Your locker is reserved 2 hours before your massage so you can enjoy the Scandinavian baths experience.
• When reserving a massage, a credit card number is required to guarantee your reservation. A credit card number is required to guarantee your massage reservation. Payment is made at the time of check-in, not at the time of booking online or by phone.
• Cancellations made within 48 hours of a massage reservation will be subject to a $70 cancellation fee for a 60min massage and a $95 cancellation fee for a 120min massage. In addition, modifications to your massage appointment time cannot be made within 48 hours of the scheduled appointment.

Upon your arrival, we provide two towels per person and a padlock for your locker.  Bring your bathing suit and flip flops are recommended on the site. Sandals are available for purchase in the boutique.

A procedure mask will be given to you at check-in and it is mandatory to wear it during your visit. Personal masks and face coverings will not be accepted.

All our massage packages include the robe rental. If you come for the baths experience only, the rental is available at the reception but is not mandatory.

We believe that silence is essential to the enjoyment of the Scandinavian baths experience. By embracing silence, one finds inner stillness, leading to complete relaxation.

Please leave your electronic devices in your locker. E-readers are not allowed.

There’s no wifi at the Scandinave Spa Mont-Tremblant, but we promise you will find a better connection.

• Gift cards can be purchased at our front desk or via our website.
• Please note that there is a 72-hour delay to activate gift certificates purchased online.
• Please note, you can not pay for baths reservations with any kind of gift card or monetary gift certificate at this time. Gift cards can be used for walk-in baths access, massage reservations, at our on-site boutique or bistro. Thank you!
• Promotional Scandinave Spa monetary gift cards (e.g. Pay $80, gift $100), cannot be combined with any promotional offer (e.g. memberships, locals special offer, après-ski, corporate privilege program, etc.).
• Non-refundable and non-redeemable for cash.
• To learn more about our corporate offer, click here.
• To learn more about our different gift cards policies (monetary versus service), please click here.

Yes, we have free parking on site.

Please note that our facility in the heart of nature is not suitable for people in wheelchairs.

Due to the hilly Laurentian terrain, there are several staircases throughout the experience to access the installations, from the changing rooms to the baths and also to our massage room.

No. We advise strongly against alcohol consumption during a hydrotherapy experience, which is why it is strictly forbidden outdoors on the site.

Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or other drugs.

A choice of light meals and beverages including sandwiches, soups, quiches and salads, desserts, tea, coffee and wine, all prepared locally and delivered fresh (selection changes daily).

Please note that food cannot be brought into the spa and guests do not have in-and-out privileges.

Our Bistro is open daily from 11 am to 6 pm.

No. Although there is no time limit to enjoy our installations, it is important to know that you cannot leave the site for lunch or any other reason and come back afterwards.

Our Bistro is open daily from 11 am to 6 pm.

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The Scandinavian Baths activity takes place year-round, rain, snow or shine. Our facilities have been designed so that you can enjoy your hydrotherapy experience regardless of the weather.  In case of a thunderstorm, the baths may be closed.

No reimbursement nor compensation will be offered should we need to close our installations due to adverse meteorological conditions.

No. Dogs are not allowed in our parking lot and on the site. We reserve the right to call the police if your pet is left in your car.

At this time, we only have male and female gendered change rooms and shower facilities.

All guests are welcome at the Scandinave Spa Mont-Tremblant regardless of their gender identity. Transgender, transsexual and intersex guests are free to choose the change room they feel most comfortable using. A private bathroom in the lobby area can also be made available to guests to change in if this makes them more comfortable. Personal belongings can be securely stored during the visit. Please let your check-in agent know if you would like us to make this private change area available to you during your visit.

Please call our reservations team with any questions or concerns: 1-888-937-7980.

Take advantage of a lodging and spa package in our magnificent region Scandinave Spa is pleased to be associated with select hotel partners (chalets, B&Bs, inns, motels and hotels).

Due to the present situation, we are unable to take reservations for groups.

You can find our preferential rate plan here, and please contact us at [email protected] for any other requests.

Here is a list of our facilities for a traditional Scandinavian bathing experience:

Hot

• Eucalyptus steam baths
• Finnish dry saunas
• Hot baths
• Thermal waterfalls

Cold

• Diable River
• Nordic waterfalls
• Cold plunge pools
• Cool showers

Relaxation

• Solariums
• Zero Gravity pavilion
• Terraces or hammocks
• Fire pits

Yes, online reservations are now available here.

• Online reservations only, no phone reservations will be accepted. Full payment is taken when the reservation is made.
• For baths reservations, the only payments accepted are by Visa or Mastercard.
• Please note, you can not pay for baths reservations with any kind of gift card or monetary gift certificate at this time. Gift cards can be used for walk-in baths access, massage reservations, at our on-site boutique or bistro. Thank you!
• Cancellations or modifications made within 48 hours of a bath reservation are non-refundable.
• Reservations per day are limited and may vary.
• Guests must check-in by their reservation time or within 30 minutes after that time or they will lose their priority access to the baths.

Reservations can be made up to 10 days in advance.

The only way to guarantee access to the spa is to book a massage or reserve baths access online. Massage guests and baths reservations have priority in getting into the baths area. This priority does not apply for others in your group if they don’t have massage bookings or a baths reservation as well.

If there is a line outside the spa, it is important to know that priority will be given to clients with a massage reservation followed by those with a baths reservation.

We send a text message for you to return within 30 minutes. Once you are added to the waitlist you are able to text through that system to find out your place in line.

Waitlists generally only occur Friday through Sunday and statutory holidays. We recommend booking one of our services.

From Monday to Thursday, there is normally no waitlist for access to the baths.

You can always call 1 888 537-2263 to check the real time availability.

There is no time limit for your visit, but it is important to know that guests do not have in-and-out privileges.

Guests will be required to take a shower before and after their massage and before entering the baths.

Baths and massages are reserved for adults of 18 years and over.

However, we do accept 16- and 17-year-olds with a valid ID and provided they are accompanied by an adult. Please note that hydrotherapy is not recommended for young children and that silence is required on site.

The hydrotherapy experience is not recommended for pregnant women because sudden temperature changes can lead to complications. Please consult your doctor.

Find out how to enjoy an experience that is perfectly tailored for your well-being. Our prenatal massage is perfectly adapted to the particular needs of expecting mothers and is offered as early as the 13^th week of pregnancy.

The Scandinavian baths may present risks for people suffering from angina, heart or respiratory problems, diabetes, hyper- or hypotension, especially when these conditions are viewed as serious and/or uncontrolled. In case of doubt about your condition, ask for your doctor’s opinion.

No. While you may want to come and steam out your stuffy sinuses, any guest exhibiting cold or flu symptoms should stay home, especially in light of the COVID-19 pandemic. If you have a fever, cough, nausea, runny nose, vomiting, or diarrhea please do not come to the spa as you will be refused entry.

If you have a massage booking and are showing any of these symptoms, your therapist has the right to refuse the massage.

All of our massage therapists are registered in the province of Quebec and can issue receipts for insurance purposes.

Simply request it when you fill out your health questionnaire or ask your massage therapist directly.

Please check directly with your health insurance provider which are the associations covered with your current plan.

If you have any other question, do not hesitate to contact us.

Check-in is required at least 45 minutes prior to reservation time.

Your locker is reserved 2 hours before your massage so you can enjoy the Scandinavian baths experience.

You can book your next appointment online now or reserve for your massage by phone at 1-888-537-2263.

Baths reservation available online only.

For best availability, we recommend booking your massage and baths package in advance.

Yes, all massage techniques are available: Swedish relaxation, therapeutic, deep tissue and prenatal massage, offered in sessions of 60 or 120 minute depending on availability.

However, duo massages and facial massages are temporarily not offered.

Cancellations or modifications made within 48 hours of a massage reservation will be subject to a $70 cancellation fee per 60 min. massage and $95 per 120 min. massage.

Due to the ongoing pandemic, Scandinave Spa will be more accommodating and will assess each situation on a case-by-case basis.

However, if you have any COVID-19 symptoms (fever, cough or shortness of breath) or if you are required to self-isolate, we kindly ask you to not visit the spa and contact our reservation team to cancel your appointment.

Our therapist team works professionally, with the greatest respect for each individual. You may wish to know that a sheet covers you at all times to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.

There are moments in life when a woman’s well-being is more important than ever. Our prenatal massage is perfectly adapted to the particular needs of expecting mothers and is offered as early as the 13^th week of pregnancy.

It is important to mention how many weeks pregnant you are when reserving.

The Scandinavian Baths are not recommended for pregnant women because sudden temperature changes can lead to complications. Please consult your doctor.

Find out how to enjoy an experience that is perfectly tailored for your well-being.

If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are perhaps best avoided. A note from your doctor may be requested by your massage therapist. You must make your health condition known, in particular by providing accurate answers on the health sheet that we ask all clients to fill out before their massage.

In case of doubt about your condition, ask for your doctor’s opinion.

If you have any other questions, please do not hesitate to contact us.