Frequently Asked Questions

LAST UPDATE December 31^st, 2021

Yes, each guest is required to wear a mask upon arrival at the reception.

They must also continue to wear it throughout the experience, at the reception, in the locker rooms, waiting and relaxation areas, while moving between facilities and during the massage.

The mask is not mandatory in the following installations: shower, hot or cold baths, dry sauna or steam bath.

A procedure mask will be given to you at check-in and it is mandatory to wear it during your visit. Personal masks and face coverings will not be accepted.

All employees working within a radius of less than two metres from a colleague or guest must also wear a face mask. Massage therapists must wear a face mask during the massage.

• Physical distance respected

To ensure relaxation, our installations have been reorganized to minimize traffic by respecting distance between guests. Guests are also limited to groups of 2 people.

• Overall capacity reduced

Relaxation in the heart of nature is at the core of everything we do. Until further notice, we will reduce the number of guests experiencing the spa in order to open up space in common areas indoors and in our outdoor amenities.

• Enhanced hygiene measures

We follow a strict hygiene protocol, exceeding INSPQ requirements, in all our facilities and water management, on a daily basis. Guests will also be asked to follow new hygiene protocols to ensure everyone’s safety.

• Guest and team health monitoring

We commit to providing a safe, accessible and sustainable environment for everyone. Employee and massage therapist health conditions are monitored daily. Greeting areas, workspaces and break rooms have also been reorganized to accommodate physical distancing.

To learn more about specific measures, such as those related to massage therapy, visit our COVID page.

You agree to follow these health & safety guidelines:

• Provide your proof of dual vaccination and photo ID
• Respect physical distancing
• Respect maximum capacity
• Wash your hands often
• Shower before & after massage
• Sit on your towel

You agree to follow the following spa etiquette rules:

• Silence is mandatory
• Electronic devices are prohibited
• Bringing a lunch box is prohibited
• Bathing suits are mandatory
• Experience reserved for 18 years old and over

To ensure the quality of the experience and the safety of other guests and employees, there will be zero tolerance for non-compliance with these policies.

Please do not hesitate to reach out to our on-site teams if you have any questions or comments during your experience. Thank you.

If any of these situations apply to you within the last 15 days:

• Travelled outside Canada,
• Been in contact with anyone with COVID-19,
• Fever,
• New cough or worsening cough,
• Shortness of breath or difficulty breathing,

we kindly ask you to not visit the spa and contact our reservation team to cancel your appointment. Due to the ongoing pandemic, Scandinave Spa will be more accommodating and will assess each situation on a case-by-case basis.

We reserve the right to refuse access to anyone who does not comply with these conditions.

The membership period will be paused and extended on a case-by-case basis. Do not hesitate to contact our customer service at 819 425-9595.

Become a member now!

To ensure a worry-free experience, the last massage is at 7:30 p.m. We advise you to check your travel times in advance for a safe return home before the curfew begins.

Our spa is open for massage therapy every day from 9 a.m. to 21 p.m. (temporarily except on Sundays).

The current massage schedule is:

• From 9 a.m. and 7:30 p.m.

You can reach us by phone Monday to Saturday from 8:30 a.m. to 9:00 p.m. The Scandinavian baths are closed until further notice.

It is possible to pay by debit card, credit card (Mastercard, Visa, Amex), Scandinave Spa monetary gift certificate, or with a Scandinave Spa Mont-Tremblant promotional gift certificate.

The only credit cards approved for online payments are VISA or MasterCard. To minimize fraud and unauthorized charges to your credit card, we verify the validity of transactions by using a full Address Verification Service or AVS and CVV check. Please note that your credit card billing address, billing postal code and CVV code are verified with your card issuing bank or other financial institution. Credit card transactions will be approved if AVS and CVV matches with your card issuer. Transactions will be rejected by your card issuer if AVS and CVV do not match with your credit card issuer’s information.

Please note that it is not possible to redeem a monetary gift certificate or gift card online, but it can be applied at the time of your spa visit and the credit card used for booking will be refunded. Promotional gift cards or gift certificates for baths access cannot be used to reserve the VIP access online.

Promotional Scandinave Spa monetary gift certificates (e.g. Pay $80, get $100), cannot be combined with any promotional offer (e.g. memberships, locals special offer, après-ski, corporate privilege program, etc.).

Gift cards purchased on Costco.ca are not accepted while Costco gift cards purchased in store are accepted. Please contact Costco if you would like a refund for gift cards purchased online. Costco Gift Cards cannot be combined with any other discount, promotional offer, or package.

Please note that WaySpa certificates are no longer accepted as of December 18, 2020.

• Guests must be 18 years and over.
• Towel and lock are included.
• Bathing suit mandatory and sandals recommended.
• Prices are per person, before taxes.
• Prices are subject to change without notice.
• Reservation is required for massage.
• Access to Baths: Modifications to your bath reservation or VIP access cannot be made within 48 hours of the scheduled visit. Cancellations made within 48 hours of your reservation will be subject to full payment.
• Massages: Cancellations or modifications made within 48 hours of a massage reservation will be subject to a a $70 cancellation fee per 60 min. massage and $95 per 120 min. massage, and $135 cancellation fee per 60 min. massage & baths package, and $180 per 120 min. massage & baths package once the baths reopen.
• Gift Cards: Gift cards purchased online are delivered electronically. There is a 72-hour delay to activate gift cards purchased online. Gift cards are non-refundable and non-redeemable for cash.

Upon your arrival, we provide two towels per person and a padlock for your locker.  Bring your bathing suit and flip flops are recommended on the site. Sandals are available for purchase in the boutique.

A procedure mask will be given to you at check-in and it is mandatory to wear it during your visit. Personal masks and face coverings will not be accepted.

All our massage packages include the robe rental. If you come for the baths experience only, the rental is available at the reception but is not mandatory.

We believe that silence is essential to the enjoyment of the Scandinavian baths experience. By embracing silence, one finds inner stillness, leading to complete relaxation.

Please leave your electronic devices in your locker. E-readers are not allowed.

There’s no wifi at the Scandinave Spa Mont-Tremblant, but we promise you will find a better connection.

• Gift certificates can be purchased at our front desk or via our website.
• Please note that there is a 72-hour delay to activate gift certificates purchased online.
• Promotional Scandinave Spa monetary gift certificates (e.g. Pay $80, gift $100), cannot be combined with any promotional offer (e.g. memberships, locals special offer, après-ski, corporate privilege program, etc.).
• Non-refundable and non-redeemable for cash.
• For baths reservations, the only credit cards approved online are Visa and Mastercard. Promotional gift cards or gift certificates for baths access cannot be used to reserve the VIP access online.
• Please note that it is not possible to redeem a monetary gift certificate or gift card online, but it can be applied at the time of your spa visit and the credit card used for booking will be refunded.
• Please call our reservations team at 1-888-937-7980 to verify your gift certificate balance or with any other questions.
• To learn more about our corporate offer, click here.
• To learn more about our different gift certificates policies (monetary versus service), please click here.

Yes, we have free parking on site.

Please note that our facility in the heart of nature is not suitable for people in wheelchairs.

Due to the hilly Laurentian terrain, there are several staircases throughout the experience to access the installations, from the changing rooms to the baths and also to our massage room.

No. We advise strongly against alcohol consumption during a hydrotherapy experience, which is why it is strictly forbidden outdoors on the site.

Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or other drugs.

Please note that as of December 31st, our bistro will be closed until further notice. Thank you.

No. Although there is no time limit to enjoy our installations, it is important to know that you cannot leave the site for lunch or any other reason and come back afterwards.

We recommend planning your visit knowing that food cannot be brought into the spa and guests do not have in-and-out privileges.

Please note that as of December 31st, our bistro will be closed until further notice. Thank you.

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The Scandinavian Baths activity takes place year-round, rain, snow or shine. Our facilities have been designed so that you can enjoy your hydrotherapy experience regardless of the weather.  In case of a thunderstorm, the baths may be closed.

No reimbursement nor compensation will be offered should we need to close our installations due to adverse meteorological conditions.

No. Dogs are not allowed in our parking lot and on the site. We reserve the right to call the police if your pet is left in your car.

At this time, we only have male and female gendered change rooms and shower facilities.

All guests are welcome at the Scandinave Spa Mont-Tremblant regardless of their gender identity. Transgender, transsexual and intersex guests are free to choose the change room they feel most comfortable using. A private bathroom in the lobby area can also be made available to guests to change in if this makes them more comfortable. Personal belongings can be securely stored during the visit. Please let your check-in agent know if you would like us to make this private change area available to you during your visit.

Please call our reservations team with any questions or concerns: 1-888-937-7980.

Take advantage of a lodging and spa package in our magnificent region Scandinave Spa is pleased to be associated with select hotel partners (chalets, B&Bs, inns, motels and hotels).

Please note that in respect to our limited capacity, group reservations are temporarily suspended. Thank you for your understanding and your loyalty.

Discover our preferential rate plan!

Contact us at [email protected] for any other requests.

Here is a list of our facilities for a traditional Scandinavian bathing experience:

Hot

• Eucalyptus steam baths
• Finnish dry saunas
• Hot baths
• Thermal waterfalls

Cold

• Diable River
• Nordic waterfalls
• Cold plunge pools
• Cool showers

Relaxation

• Solariums
• Zero Gravity pavilion
• Terraces or hammocks
• Fire pits

Yes, online reservations are now available here.

• Online reservations only, no phone reservations will be accepted.
• For baths reservations, the only credit cards approved online are Visa and Mastercard.
• Please note that it is not possible to redeem a monetary gift certificate or gift card online, but it can be applied at the time of your spa visit and the credit card used for booking will be refunded.
• Promotional gift cards or gift certificates for baths access cannot be used to reserve the VIP access online.
• Modifications to your bath reservation or VIP access cannot be made within 48 hours of the scheduled visit. Cancellations made within 48 hours of your reservation will be subject to full payment.
• Reservations per day are limited and may vary.
• Guests must check-in by their reservation time or within 30 minutes after that time or they will lose their priority access to the baths.

Reservations can be made up to 14 days in advance.

The only way to guarantee access to the spa is to book a massage or reserve a VIP access online. Massage guests and VIP access reservations have priority in getting into the baths area. This priority does not apply for others in your group if they don’t have massage bookings or a baths reservation as well.

If there is a line outside the spa, it is important to know that priority will be given to clients with a massage reservation followed by those with a VIIP access.

We send a text message for you to return within 30 minutes. Once you are added to the waitlist you are able to text through that system to find out your place in line.

Waitlists generally only occur Friday through Sunday and statutory holidays. We recommend booking one of our services.

From Monday to Thursday, there is normally no waitlist for access to the baths.

You can always call 1 888 537-2263 to check the real time availability.

There is no time limit for your visit, but it is important to know that guests do not have in-and-out privileges.

Guests will be required to take a shower before and after their massage and before entering the baths.

Baths and massages are reserved for adults of 18 years and over.

However, we do accept 16- and 17-year-olds with a valid ID and provided they are accompanied by an adult. Please note that hydrotherapy is not recommended for young children and that silence is required on site.

The hydrotherapy experience is not recommended for pregnant women because sudden temperature changes can lead to complications. Please consult your doctor.

Find out how to enjoy an experience that is perfectly tailored for your well-being. Our prenatal massage is perfectly adapted to the particular needs of expecting mothers and is offered as early as the 13^th week of pregnancy.

The Scandinavian baths may present risks for people suffering from angina, heart or respiratory problems, diabetes, hyper- or hypotension, especially when these conditions are viewed as serious and/or uncontrolled. In case of doubt about your condition, ask for your doctor’s opinion.

No. While you may want to come and steam out your stuffy sinuses, any guest exhibiting cold or flu symptoms should stay home, especially in light of the COVID-19 pandemic. If you have a fever, cough, nausea, runny nose, vomiting, or diarrhea please do not come to the spa as you will be refused entry.

If you have a massage booking and are showing any of these symptoms, your therapist has the right to refuse the massage.

All of our massage therapists are members of a recognized Quebec association and can issue receipts for insurance purposes. Simply request it when you fill out your health questionnaire or ask your massage therapist directly.

We recommend you to check directly with your health insurance provider which are the associations covered with your current plan, especially if you or your insurance company are not from Quebec.

If you have any other question, do not hesitate to contact us.

Check-in is required at least 30 minutes prior to reservation time.

You can book your next appointment online now or reserve for your massage by phone at 1-888-537-2263.

Baths reservation available online only.

For best availability, we recommend booking your massage and baths package in advance.

Yes, all massage techniques are available: Swedish relaxation, therapeutic, deep tissue and prenatal massage, offered in sessions of 60 or 120 minute depending on availability.

However, duo massages and facial massages are temporarily not offered.

Cancellations or modifications made within 48 hours of a massage reservation will be subject to a a $70 cancellation fee per 60 min. massage and $95 per 120 min. massage, and $135 cancellation fee per 60 min. massage & baths package, and $180 per 120 min. massage & baths package once the baths reopen.

Our therapist team works professionally, with the greatest respect for each individual. You may wish to know that a sheet covers you at all times to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.

There are moments in life when a woman’s well-being is more important than ever. Our prenatal massage is perfectly adapted to the particular needs of expecting mothers and is offered as early as the 13^th week of pregnancy.

It is important to mention how many weeks pregnant you are when reserving.

The Scandinavian Baths are not recommended for pregnant women because sudden temperature changes can lead to complications. Please consult your doctor.

Find out how to enjoy an experience that is perfectly tailored for your well-being.

If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are perhaps best avoided. A note from your doctor may be requested by your massage therapist. You must make your health condition known, in particular by providing accurate answers on the health sheet that we ask all clients to fill out before their massage.

In case of doubt about your condition, ask for your doctor’s opinion.

If you have any other questions, please do not hesitate to contact us.