Frequently Asked Questions

Our response to COVID-19

Which services are currently available?

Do I have to wear a mask during my visit?

What hygiene measures and sanitary guidelines has the spa implemented?

What are the policies in place?

What should I do if I have symptoms or if I may have been exposed to Covid-19 and have already reserved for the baths or a massage?

What will happen to my membership?

Good to Know

What are your opening hours?

What payment methods do you accept?

What are the reservations and cancellation policies?

What should I bring?

Is it possible to talk or whisper on the site?

Are cell phones and other electronic devices allowed on site?

What is the gift card policy?

Is parking available?

Is the site accessible for people with reduced mobility?

Are alcoholic drinks allowed?

Can we eat on site? Is it possible to bring your own lunch?

Is it possible to leave the spa and then return later in the day to continue enjoying the installations?

Since your facilities are outdoors, what happens in rain or poor weather?

Can I bring my dog?

I identify as 2SLGBTQ+. Do you have a gender neutral bathroom or change room facilities?

Is lodging available on site? Do you provide lodging packages?

Do you accept groups? Do you have special group rates?

Scandinavian Baths Experience

What are the facilities available at the spa?

Do you take reservations for the Scandinavian baths experience?

How do I guarantee access to the spa when I arrive?

If I am on a waitlist, how do I know when to return to the spa?

Is there a waitlist every day?

Is there a time limit to enjoy the Scandinavian baths experience?

Are showers mandatory?

What is the minimum age to be able to enjoy the Scandinavian baths experience?

I am pregnant. Is it possible to experience the Scandinavian baths?

Can I enjoy the baths experience if I am under medication or suffering from certain health problems?

I'm feeling sick, can I go to the spa?

Massage Therapy Experience

Is the care provided reimbursable by my private group insurance?

How far in advance do I need to check in before a massage?

How far ahead should reservations be made?

Are all massage techniques available upon reopening?

What is your massage cancellation policy?

Is it necessary to fully undress to receive treatment?

I am pregnant. Can I have a massage anyway?

When is massage therapy not advised?

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