COVID-19 Safety

September 13 Update – Proof of vaccination not required

Scandinave Spa Whistler has received written confirmation that our facility and services do not require proof of vaccination. Initially, pools were included in the PHO released on August 28 but on September 10, 2021 the website was updated to move pools to a category that doesn’t require proof of vaccination. Scandinave Spa Whistler follows all orders mandated by the Province of BC.

For more information on the proof of vaccination requirement click here.

Masks mandatory

The Government of BC has mandated a new public health order from the provincial health officer requiring mask-wearing in all indoor public settings, regardless of vaccination status.  Masks are now mandatory for all Scandinave Spa Whistler staff, guests and therapists in all indoor, public spaces at the spa, as well as for the duration of the massage by both the therapist and the guest. Guests may take their masks off when experiencing all outdoor features including the hot baths and cold plunges. Indoor spaces at Scandinave Spa Whistler are defined as the following:

  • Saunas
  • Steam rooms
  • Relaxation areas, solariums, and yoga studio
  • Change rooms including shower and washroom areas
  • Interior hallways and stairways
  • Lobby/Check-in
  • Massage waiting rooms and for the entire duration of the massage
  • Bistro when not seated and eating in designated bistro seating.

FREQUENTLY ASKED QUESTIONS

Please see some frequently asked questions below. If your question isn’t answered, feel free to reach out to our team here.


COVID-19 Safety Protocols:

  • Masks are mandatory in all public indoor spaces, and for the duration of massage for both guest and therapist.
  • We follow a strict hygiene protocol, exceeding Vancouver Coastal Health requirements.
  • Hand sanitizing stations are available and spray disinfectant is available so guests can wipe down any surfaces including seating in the relaxation areas.
  • Before entering the baths, and before and after a massage, guests must take shower with soap.
  • At this time we will not be allowing personal robes or towels to be used on site. Guests accessing the baths will be provided with two towels. Robes can be rented for $15.

Am I allowed to visit the spa?

We now have a return to recreational travel within Canada as of July 1, 2021. If you have recently traveled outside of Canada but are a Canadian citizen, a permanent resident of Canada, a person registered under the Indian Act, or protected persons, and met all Government of Canada requirements for fully vaccinated travelers we look forward to welcoming you.

American and international travellers

Canada allows entry to fully vaccinated international travellers and American citizens for leisure travel. If they meet the entry criteria, fully vaccinated travellers do not have to quarantine upon arrival to Canada. We encourage all travellers to be fully informed of the pre-entry and on arrival public health and testing requirements both federally and provincially. This includes the mandatory use of the ArriveCAN app. Travellers should plan for extra time in the lead-up, and upon the arrival of their trip.


What hygiene measures and sanitary guidelines have the spa implemented?

Our cleaning and disinfection protocols have always exceeded the requirements of health authorities. During daily operations and overnight, in-depth cleaning of our indoor and outdoor installations takes place as well as sanitization of frequently touched areas such as lockers, door handles, tablets, and handrails.

Water is treated with chlorine, a disinfectant known to kill viruses and bacteria. Water quality control tests are performed twice as frequently as required by health authorities, to ensure the cleanliness of the water is optimal and that its parameters are appropriately adjusted. In addition, an independent company conducts water tests every two weeks.


Can I request a vaccinated massage therapist?

Canada’s Privacy Act protects the privacy of individuals with respect to personal information about themselves. As such Scandinave Spa Whistler does not track the vaccination status of any of our staff or therapists. At this time, masks are mandatory for guests and therapists in the massage waiting rooms and for the duration of all massages. The spa has extensive safety protocols in place and these protocols will be upheld until the provincial health authority announces updated guidelines.


Is the bistro open?

The bistro is closed entirely, until further notice, due to a staffing shortage. We hope to open daily again soon. When open, we offer a selection of light meals, snacks and treats, cold non-alcoholic drinks, and hot beverages including espresso-based coffees. We are proud to carry a variety of vegan and gluten-free options.


Are masks mandatory at the spa?

Masks are mandatory in all public indoor spaces at Scandinave Spa Whistler in accordance with the Province of BC’s public health order. Masks are also mandatory for the duration of the massage by both the therapist and the guest. Guests may take their masks off when experiencing all outdoor features including the hot baths and cold plunges.