Our Commitments

Scandinave Spa Whistler’s Response to COVID-19 

We advise guests to follow all recommendations and public health orders to help slow the spread of COVID-19. As per the latest recommendations as of April 19, if you reside outside of the VCH region we recommend booking your spa visit after restrictions are lifted as we have been advised there will be road checks in place to enforce the health order that will run until May 24, 2021.

The health of our guests, employees, and therapists is our priority. Our COVID-19 safety protocols go above and beyond public health guidelines to provide a safe and healthy environment so you can unplug from your daily life, fully relax, and indulge in an unforgettable experience. Upon check-in, you will be asked to fill out our waiver and enter your email for contact tracing. Masks are mandatory in all indoor spaces at the spa including steam rooms, saunas, relaxation lounges, the lobby/check-in area, bistro line-up, change rooms, massage waiting rooms, and for the duration of all massages. Read below for our extensive COVID-19 safety protocols.

Preventative Measures

Physical distance respected

To ensure relaxation, our installations have been reorganized to permit 2 metres between guests. Guests are also limited to groups of 2 people.

Overall capacity reduced

Relaxation in the heart of nature is at the core of everything we do. Until further notice, we will reduce the number of guests experiencing the spa in order to open up space in common areas indoors and in our outdoor amenities.

Enhanced hygiene measures

We follow a strict hygiene protocol, exceeding Vancouver Coastal Health requirements, in all our facilities and water management, on a daily basis. Guests are asked to follow strict  COVID-19 hygiene protocols to ensure everyone’s safety.

Healthy guests and team monitoring

We commit to providing a safe, accessible and sustainable environment for everyone. Employee and massage therapist health conditions are monitored daily. Greeting areas, workspaces and break rooms have also been reorganized to accommodate physical distancing.

FREQUENTLY ASKED QUESTIONS

Please see some frequently asked questions below. If your question isn’t answered, feel free to reach out to our team here.


April 19 – Non-essential travel recommendations

On April 19 BC’s premier recommended no travel outside your local health authority regions for recreational purposes. This recommendation is going to be formalized to a public health order by this Friday, April 23 and last until at least Monday, May 24.

We advise guests to follow all recommendations and public health orders to help slow the spread of COVID-19. If you reside outside of the VCH region we recommend booking your spa visit after restrictions are lifted as we have been advised there will be road checks in place to enforce the health order. Please be aware our cancellation policy is 48hours with a $70 cancellation fee for massage and the entire cost of the baths for cancelled baths reservations. Read BC’s statement on COVID-19 response here. 


What are your COVID-19 safety protocols:

  • Masks are mandatory in all indoor spaces including steam rooms, saunas, relaxation lounges, the lobby/check-in area, bistro line-up, and change rooms.
  • Masks are mandatory for guests and therapists in the massage waiting rooms and for the duration of all massages.
  • Hand sanitizing stations have been added around the spa and spray disinfectant is available so guests can wipe down any surfaces including seating in the relaxation areas.
  • Before going to the baths, and before and after a massage, guests must take a cleansing shower with soap.
  • All magazines, pillows, and blankets have been removed from the baths site.
  • At this time we will not be allowing personal robes or towels to be used on site. Guests with a bath reservation will be provided with two towels. Robes can be rented.
  • Indoor relaxation areas have been reorganized into pods of two, to allow two meters of space between guests. Moving furniture is prohibited.
  • Capacity maximums are posted in front of each spa installation. Please observe before entering to ensure physical distancing can be maintained.
  • Guests can move in a clockwise direction around the spa’s features. Directional signage is clearly posted.
  • Guests are required to sit on a towel at all times in relaxation areas, steam rooms, and saunas. This directive will be monitored by staff.
  • Guests should bring a pre-filled water bottle. There are disposable cups and water stations around the spa. To avoid contamination always use a new disposable cup to drink from and/or refill bottles.

What hygiene measures and sanitary guidelines have the spa implemented?

Our cleaning and disinfection protocols have always exceeded the requirements of health authorities. During daily operations and overnight, in-depth cleaning of our indoor and outdoor installations takes place.

In addition to regular cleaning, new disinfection procedures have been added to increase the sanitization of frequently touched areas such as lockers, door handles, tablets, and handrails.

Water is treated with chlorine, a disinfectant known to kill viruses and bacteria. Water quality control tests are performed twice as frequently as required by health authorities, to ensure the cleanliness of the water is optimal and that its parameters are appropriately adjusted. In addition, an independent company conducts water tests every two weeks.


Is the bistro open?

On March 31, 2021, all indoor dining was ordered to close by Provincial Health Order until at least April 19, 2021. Because the spa does not have outdoor eating areas within the site footprint we will not be offering any food or drink at this time. Please plan your spa visit accordingly as there are no in-and-out privileges. Water and tea are available free of charge.


Are masks mandatory at the spa?

On November 24, 2020, the Use of Face Coverings in Indoor Public Spaces (COVID-19) Order was updated to specifically interpret indoor public spaces in the context of “personal services” includes saunas and steam baths. Indoor spaces at Scandinave Spa Whistler are defined as the following:

  • Saunas
  • Steam rooms
  • Relaxation areas, solariums, and yoga studio
  • Change rooms including shower and washroom areas
  • Interior hallways and stairways
  • Lobby/Check-in
  • Massage waiting rooms and for the entire duration of the massage
  • Bistro when not seated and eating in designated bistro seating.

Guests may take their mask off when experiencing all outdoor features including the hot baths and cold plunges.

Don’t forget to bring your mask into the hydrotherapy area with you – the mask will be required to re-enter the changerooms. We have small waterproof pouches for purchase at check-in to keep masks dry or bring your own small bag for mask storage while in the hydrotherapy area.


How are you ensuring the health of guests and staff members?

We regularly monitor our employees’ health and support employees to stay home if they are sick.
Guests will be asked screening questions prior to entering the lobby and will be provided with hand sanitizer at that time. Contact email addresses for guests will be taken to assist with contract tracing in the event it is required. Guests will be required to take a shower before and after their massage and before entering the baths. Physical distancing protocols have been implemented including floor markings, directional markers, and maximum capacities for installations.

Scandinave Spa Whistler requires all guests to wear a mask in all indoor spaces including relaxation lounges, steam rooms, saunas, and change rooms. Masks are mandatory in the spa’s massage waiting rooms and for the entire duration of massages for both the guest and therapist.

Our COVID-19 health and safety plan is available for review here: COVID-19 safety plan


How will physical distancing be implemented?

The overall capacity has been reduced to respect a minimum distance of two meters per guest throughout the site. Certain areas have been rearranged to avoid having too many guests in one area. Our team will help ensure physical distancing and maximum capacities in features are respected and we ask that guests do their best to follow these guidelines and monitor themselves so enforcement by staff isn’t necessary.


Will you refuse service to sick people?  

Yes, access to the spa will be refused to any person who is symptomatic, has recently traveled, or has been in contact with a suspected, probable, or confirmed case of COVID-19. No exceptions will be made.


Can I still enjoy the experience with a partner?

We understand our guests like sharing the experience with a partner, and we can check-in a maximum of two people at the same time. The layout of our relaxation areas has been specially rethought to give you the chance to relax with your loved one. Please note our services are not accessible to guests under 19 years old.

Click here to learn more about our enhanced hygiene protocols.