Our Commitments

Scandinave Spa Whistler is fully open with increased cleaning and COVID-19 procedures in place.

The health of our guests, employees and therapists is our priority. We have implemented new protocols to comply with public health guidelines and provide you with a safe and healthy environment while allowing you to disconnect and enjoy a relaxing experience. Upon check-in, you will be asked to fill out our waiver and enter your email for contact tracing.

Additional Measures

Physical distance respected

Overall capacity reduced

Enhanced hygiene measures

Healthy guests and team monitoring

Because the well-being of our team and guests is important to us, we have implemented new methods to ensure that your personal space is respected.

FREQUENTLY ASKED QUESTIONS

Please see some frequently asked questions below. If your question isn’t answered, feel free to reach out to our team here.


What hygiene measures and sanitary guidelines has the spa implemented?

Our cleaning and disinfection protocol have always exceeded the requirements of health authorities. During daily operations and over-night, in-depth cleaning of our indoor and outdoor installations is completed.

In addition to regular cleaning, new disinfection procedures have been added to increase the sanitization of frequently touched areas such as lockers, door handles, tablets and handrails.

Water is disinfected with chlorine, a disinfectant known to kill viruses and bacteria. Water quality control tests are performed twice as frequently as required by health authorities, to ensure that the water is optimal and that its parameters are appropriately adjusted. In addition, an independent company conducts water tests every two weeks.


What enhanced hygiene protocols are in place?

  • Hand sanitizing stations have been added in the most strategic places throughout the site.
  • Before going to the baths or to their massages, our guests must take a cleansing shower with soap. Showering is also mandatory after a massage, prior to entering the baths.
  • All magazines and other frequently handled objects, such as pillows and blankets have been removed from the baths site.
  • The indoor facilities have been reorganized to minimize traffic and allow for two meters of space between guests.
  • Two large towels are given to each guest to allow guests to sit on a towel when using installations such as relaxation areas or saunas. This directive will be closely monitored by our staff to ensure that each guest always has a towel on site.
  • Masks are mandatory for guests and therapists to wear in the waiting room and for the duration of all massages.
  • Additional hygiene measures have been taken for massages. Your therapist will explain these to you personally.

How are you ensuring the health of guests and staff members?

We regularly monitor our employee’s health and support employees to stay home if they are sick.
Guests will be asked screening questions prior to entering the lobby and will be provided with hand sanitizer at that time. Guests will be required to take a shower before and after their massage and before entering the baths. Physical distancing protocols have been implemented including floor markings, directional markers and maximum capacities for installations. Masks are mandatory for guests and therapists to wear in the waiting room and for the duration of all massages.

Our COVID-19 health and safety plan is available for review here: COVID-19 safety plan


How will physical distancing be implemented?

The overall capacity has been reduced to respect a minimum distance of two meters per guest throughout the site. Certain areas have been rearranged to avoid having too many guests in one area. Our team will ensure that this temporary rule will be respected, and new signs will indicate the maximum capacity in each installation.


Will you refuse service to sick people?  

Yes, access to the spa will be refused to any person who is symptomatic, has recently travelled or who has been in contact with a suspected, probable, or confirmed case of COVID-19. No exceptions will be made.


Can I still enjoy the experience with a partner?

We understand that our guests like sharing the experience with a partner, thus we will admit a maximum of two people at the same time.
The layout of our relaxation areas has been specially rethought to give you the chance to relax with your loved one. Please note that our services are still not accessible to guests under 19 years old.


Do I have to wear a mask during my visit?

Yes, masks are mandatory for guests and therapists to wear in the waiting room and for the duration of all massages. Guests may choose to bring their own personal mask or single-use masks are available at reception. The front desk agent will remind you at check-in. Masks are not mandatory to access to the Scandinavian baths at this time. Guests are welcome to wear personal masks on the baths site if this is preferred.

All employees are required to wear masks whenever they cannot maintain a two-metre distance from other guests and staff.


Potential COVID-19 exposure on August 8, 2020

On August 18 The Scandinave Spa Whistler was notified by Vancouver Coastal Health (VCH) that guests who attended the spa on August 8, 2020, could have been in the vicinity of a patron who had tested positive for COVID-19.

The notification was shared only with guests who visited on August 8 as they are the only people who could have had possible exposure to the virus. The spa is not aware of any subsequent infections related to the patron who visited that day.

The Scandinave Spa Whistler had a full COVID-19 assessment conducted in person by VCH in response to this exposure by the guest and the ongoing safety protocols have been deemed fully compliant by the inspector. Scandinave Spa Whistler’s safety protocols are thoughtfully designed and consistently implemented, and VCH commended the “above and beyond” approach to keeping guests and employees safe.

Scandinave Spa Whistler recommends all future guests remain vigilant for signs and symptoms of COVID-19 and avoid visiting the spa if they have any symptoms. Guests can make their visit to the spa as safe as possible by wearing a mask, respecting physical distancing measures, using disinfection stations located throughout the spa and following the COVID-19 safety protocols designed to keep everyone as safe as possible.

Click here to learn more about our enhanced hygiene protocols.