COVID-19 Safety

Scandinave Spa Whistler’s Response

On July 1, 2021, the Province of BC moved into Step 3 of the Restart Plan, and we are transitioning from a COVID-19 Safety Plan to a Communicable Disease Plan designed to keep our staff, therapists, and guests safe and healthy.

We are taking a gradual approach to increasing our capacity but guests will notice all max capacity and physical distancing signage around the spa features has been removed. The plexiglass measures in the lobby and bistro will remain in place as an added layer of protection and hand sanitizer and extensive cleaning protocols will remain in place.

Our staff is empowered to decide if they want to wear a mask while working indoors at Scandinave Spa Whistler, and therapists and guests can come to a mutual agreement on whether masks will be worn during treatments. The recommendation is that if someone has not been fully vaccinated, they should continue to wear a mask.

 

FREQUENTLY ASKED QUESTIONS

Please see some frequently asked questions below. If your question isn’t answered, feel free to reach out to our team here.


COVID-19 Safety Protocols:

  • Masks are recommended in indoor spaces but not mandatory.
  • We follow a strict hygiene protocol, exceeding Vancouver Coastal Health requirements.
  • Hand sanitizing stations are available and spray disinfectant is available so guests can wipe down any surfaces including seating in the relaxation areas.
  • Before entering the baths, and before and after a massage, guests must take shower with soap.
  • At this time we will not be allowing personal robes or towels to be used on site. Guests accessing the baths will be provided with two towels. Robes can be rented for $15.

Am I allowed to visit the spa?

We now have a return to recreational travel within Canada as of July 1, 2021. If you have recently traveled outside of Canada but are a Canadian citizen, a permanent resident of Canada, a person registered under the Indian Act, or protected persons, and met all Government of Canada requirements for fully vaccinated travelers we look forward to welcoming you.


What hygiene measures and sanitary guidelines have the spa implemented?

Our cleaning and disinfection protocols have always exceeded the requirements of health authorities. During daily operations and overnight, in-depth cleaning of our indoor and outdoor installations takes place as well as sanitization of frequently touched areas such as lockers, door handles, tablets, and handrails.

Water is treated with chlorine, a disinfectant known to kill viruses and bacteria. Water quality control tests are performed twice as frequently as required by health authorities, to ensure the cleanliness of the water is optimal and that its parameters are appropriately adjusted. In addition, an independent company conducts water tests every two weeks.


Can I request a vaccinated massage therapist?

Canada’s Privacy Act protects the privacy of individuals with respect to personal information about themselves. As such Scandinave Spa Whistler does not track the vaccination status of any of our staff or therapists. At this time, masks are mandatory for guests and therapists in the massage waiting rooms and for the duration of all massages. The spa has extensive safety protocols in place and these protocols will be upheld until the provincial health authority announces updated guidelines.


Is the bistro open?

The bistro is currently only open on Saturday and Sunday from 11 a.m. to 6:30 p.m. due to a staffing shortage. We hope to open daily again soon. We offer a selection of light meals, snacks and treats, cold non-alcoholic drinks, and hot beverages including espresso-based coffees. We are proud to carry a variety of vegan and gluten-free options.


Are masks mandatory at the spa?

On July 1, 2021, the Use of Face Coverings in Indoor Public Spaces (COVID-19) Order was lifted in B.C., and mask-wearing in public indoor spaces is recommended but not mandatory for guests, staff, and therapists. Scandinave Spa Whistler recommends wearing a mask indoors where physical distancing may be difficult to maintain including the lobby, bistro line-up, and in changeroom and bathroom areas.

Massage guests and their therapist will have a personal dialogue to reach a mutual agreement about mask usage to ensure that masks are worn if that is the preference of either party.