FAQ

Scandinave Spa Blue Mountain is continuing to follow recommended Public Health guidelines to prevent the spread of COVID-19. We advise guests to learn more about health protocols in their local region and to be familiar with Scandinave Spa Blue Mountain’s health & safety guidelines. More information is available for you to know in advance of your visit:

Scandinave Spa COVID-19
Important to Know

Reservations are required for all Registered Massage treatments and for guaranteed access to the Baths experience. Guests who do not have a reservation, can sign-up to the Wait List for same day Baths access. The Wait List opens at 11am and entries do not carry over from one day to the next day.

Reservations are available online or by phone. We require full payment for reservations at time of booking.

Massage treatments are available to reserve up to 4 months in advance. We recommend booking your visit in advance for best availability, especially for weekend and busy holiday time periods.

The Baths reservation schedule is available for 4 weeks of time in advance. New Baths availability opens at 10am daily online and by phone.

Same day or last minute Baths visits are managed daily by our wait list app. Guests can sign-up to the wait list starting at 11 am on the day of their visit. They will receive a text notification when it is time to check-in. Baths access is not guaranteed via the wait list.

Please note: Vouchers and other promotional offers cannot be redeemed for RESERVED Baths access.

Guests who have not reserved for Baths access can sign up to our daily Wait List online which opens at 11:00 am. Guests will be notified via text message when and if it is time to check-in. There are limited spots on the list and access is not guaranteed. Although we cannot guarantee your check-in time, we recommend guests are available to check-in within an hour before sign-up to the wait list.

Registered Massage treatments must be booked in advance, there is no Wait List or Cancellation List for these services on the day. Last minute availability will appear on our online reservations portal.

The Hydrotherapy experience includes access to our Saunas, Hot Baths, Cold Plunges, Waterfalls, a Steam Room, Fireplaces and Solaria. The recommended Hydrotherapy circuit is a cycle of hot>cold>relax which is repeated throughout the visit. Guests typically spend 2-3 hours. Guests can bring a robe or can rent one at check-in. Bathing suits are mandatory and sandals are recommended.

* Saunas and Steam Rooms are open with distancing measures.

Massage Guests receive complimentary access to the Scandinavian Baths Hydrotherapy experience and a cozy Bath robe to rent during their visit. All massage treatments are performed by a Registered Massage Therapist, receipts are given at the end of the service for insurance purposes. Guests who reserve a Massage treatment do not need another reservation for the Baths experience.

Currently, guests can make reservations for a maximum 2 people online or by phone.

Due to capacity limitations, a maximum of 4 people can experience the spa amenities together. No exceptions can be made until further notice.

• Guests must be 18 years or older. Guests may be asked to show identification.
• Rates are per person, taxes not included.
• Prices subject to change without notice.
• Due to capacity limitations, groups of 4 people maximum are permitted. There are no exceptions to this policy until further notice.
• There are no in and out privileges for Guests.
• Towels and a locker are provided. Guests may bring a robe. We encourage guests to bring their own re-usable water bottle.
• Massage Guests receive complimentary access to the Scandinavian Baths & rental robe during their visit.
• Bathing suits are mandatory, sandals are recommended.
• Guests are not permitted to use cell phones or cameras in the Change Rooms, Baths activity or in the Massage Pavilion.
• Full payment is required at time of booking for all reservations.  We accept Visa, Master Card and AMEX.
• Scandinave Spa Gift Cards can be redeemed and applied as payment for your spa visit at check-in only (your credit card will be refunded at check-in, if a gift card is presented).
•  In an effort to maintain the health and safety of Scandinave Spa employees, guests and massage therapists, masks are mandatory indoors and during massage treatments. Please note, this may change as ordered by Grey Bruce Public Health.

Changes and cancellations to all reservations may be made up to 48 hours in advance of the scheduled appointment for a full refund. Please call or email to cancel. In case of severe weather warnings, road closures, power outages or other emergencies in and around in Collingwood and The Blue Mountains, cancellations are permitted within 48 hours.

Effective September 1st:
Reservation changes & refundable cancellations may be made up to 5pm on the day prior to the reservation.
If guests with reservations do not arrive the day of their appointment, a $90 fee for Massage guests will apply. Baths no-shows are are non-refundable.

SPECIAL NOTE: Due to the global pandemic & provincial emergency orders that may restrict business operations, Scandinave Spa Blue Mountain reserves the right to cancel and/or refund future bookings.

• Gift cards can be purchased online (emailed gift cards only) or over the phone. Gift cards purchased over the phone will be mailed to you directly; Express Post shipping fees will apply.
• We can only redeem a physical, digital or printed copy of your gift card upon check-in.
• Gift cards have a monetary amount and are valid at all Scandinave Spa locations. Use of gift cards at other Scandinave Spa locations may be subject to other terms and conditions.
• Gift cards purchased online are not valid until 48 hours after purchase.
• Gift cards are in Canadian currency, do not expire and are transferable.
• The gift card cannot be redeemed for cash, or applied as payment to any account unless required by law and may not be resold or used for contests or promotions without prior authorization from Scandinave Spa.
• Refunds can only be issued to the purchaser of the gift card and within 45 days from date of purchase. This policy is subject to change without notice and at the sole discretion of Scandinave Spa Blue Mountain.
• At the sole discretion of Scandinave Spa Blue Mountain the value of gift card will not be replaced if the card is lost, stolen or destroyed.
• Use of gift cards constitutes acknowledgement of the terms and conditions of Scandinave Spa Blue Mountain and its health warning.
• Guests must be 18 years old at Scandinave Spa Blue Mountain.
• SPECIAL NOTICE: There will be no exceptions to the refund policy due to the COVID-19 pandemic.

All of our Massage Therapists are registered and regulated by the CMTO (College of Massage Therapists of Ontario) and can issue receipts for insurance purposes. All Guests are required to fill out a health history form in advance of your massage treatment. Note:  A review and discussion of your health history form is part of your treatment time. 

Your massage receipt will reflect the method of payment. For more information, please click here

At this time, we do not have any promotional rates.

Peak or busy times to visit are typically weekends and holidays. We recommend guests book in advance for best availability.

We are open daily from 9:00 am to 9:00 p.m., rain or shine. Parking is available from 8am-9:30pm only. During extreme weather conditions, we may have to adjust our hours to ensure the safety of our Guests. For information during these instances, please check for updates on our Twitter Feed.

Exceptions:
December 24: 9am-6pm
December 25: closed

We accept US dollars for payment and provide a fair exchange rate. This rate may not be the same as bank rates.

Please note we do not accept WaySpa and SpaFinder gift cards as payment.

Please be aware we will no longer be partnered with Life Experiences, effective December 31^st, 2019. Our product offerings will be removed from the Life Experiences website as of January 1^st, 2020.

Guests will be able to redeem Life Experiences plastic gift cards or paper e-certificates, purchased before December 31^st, 2019 until April 30^th, 2020.

Guests who have reserved a Baths visit or Registered Massage treatment should refer to their email confirmation for specific check-in times and important information about their visit.

Due to the current reduced capacity restrictions, late arrivals cannot be rescheduled. Baths reservations will be forfeited without refund. Guests who are late for their Massage will impact the amount of allotted time for their treatment.

Upon arrival, each Guest receives two towels and a secure locker for their belongings. Bathing Suits are mandatory and flip flops are recommended. Sandals & Bathing Suits are available for purchase in the boutique.

Please bring a mask as they are mandatory in all indoor spaces including during Massage treatments. Guests can purchase a single-use mask and/or waterproof pouch at reception.

All Massage services include a robe rental. For Guests experiencing the Baths only, you may bring your own Robe, pre-order a spa essentials package that includes a rental robe or rent a robe upon arrival. Robes are not mandatory.

We encourage guests to bring their own re-usable water bottle. Water stations are available throughout the Spa.

We honour silence. We are a tranquil environment and ask guests to respect the quiet at all times.

The use of cell phones or cameras is not permitted in the Baths activity or in the Massage Pavilion.

All Guests will be provided with 2 towels and a secure locker.

There are no in and out privileges for registered Guests.

Light snacks and drinks are available in our on-site Bistro which is open between 11:30 am – 6:00 pm.

Until further notice, masks are mandatory indoors and during Massage treatments.

Until further notice, guests and employees are required to complete health screening upon arrival.

Due to reduced capacity, groups are limited to a maximum of 4 people. No exceptions can be made until further notice. Guests will be reminded to respect this protocol during their visit.

Scandinave Spa Blue Mountain is a tranquil and quiet escape. While in our outdoor, natural environment, Guests enjoy me-time and can disconnect from the stress and distractions of everyday life. We ask everyone to value the environment and to respect the experience of others.

For more information on the benefits of quiet reflection at Scandinave Spa, please visit our Blog page.

The Scandinavian Baths are open year-round, rain, shine or snow. Our facilities are designed so that you can enjoy the hydrotherapy experience regardless of the weather. In the case of lightning during a thunderstorm, the outdoor Baths may close temporarily, indoor spaces are still available for guests to enjoy. On days with extreme weather warnings, please call ahead of your visit. In case of emergencies, check our twitter feed: www.twitter.com/scandinaveblue

The Bistro is open from 11:30am-6pm.

We strongly advise against alcohol/drug consumption prior to and during your Spa experience.

Management reserves the right to prohibit spa access to Guests who appear to be under the influence of alcohol or other drugs.

Access to the spa is limited to people 18 years and over. Guests may be asked to provide identification upon check-in.

We are currently limiting groups to a maximum of 4 people. Until capacity restrictions are lifted, we cannot make exceptions to this policy.

Scandinave Spa does not have overnight accommodations. Scandinave Spa is pleased to be associated with hotel partners in the area (Resorts, hotels, B&Bs and Inns). For more information on our getaway packages, please visit our Getaways Page.

Scandinave Spa Blue Mountain does not permit animals/pets to be left in a vehicle or on a leash while Guests are visiting the Spa. If an animal is left in a vehicle, please notify one our staff members so we can locate the Guest. Our animal/pet policy is in keeping with the Ontario SPCA and Human Society standards. For more information, please call Ontario SPCS 1-888-ONT-SPCA (668-7722) or visit www.ontariospca.ca.

All our Registered Massage Therapists are trained to give massages that are safe for pregnant individuals. Please mention whether a guest is pregnant when reserving a massage appointment.

The Scandinavian Baths are not recommended for pregnant individuals because the temperature changes could lead to complications. Please consult your health care provider.

We recommend that you discuss any issues with your health professional. If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are sometimes best to avoid. A note from your doctor may be requested by your Massage Therapist. All Guests are asked to fill out a health form which asks specific questions about one’s health. The Massage Therapist will review this form with you before your treatment.

A new health assessment is now required for all Guests in an effort to reduce the spread of COVID-19. More information can be found here.

If Guests have a fever runny nose, cough, nausea, vomiting or diarrhea, we recommend you delay your visit until another time. If a Massage guest is exhibiting any of these symptoms, your Therapist has the right to refuse treatment.

If you are ill and unable to check-in for your reservation, please call to speak to a Guest Service Agent.

Changes and cancellations to all reservations may be made up to 48 hours in advance of the scheduled appointment for a full refund. Please call or email to cancel. In case of severe weather warnings, road closures, power outages or other emergencies in and around in Collingwood and The Blue Mountains, cancellations are permitted within 48 hours.

Effective September 1st: Reservation changes & cancellations may be made up to 5pm on the day prior to the reservation date. No-shows fees apply: $90 for Massage guests, Baths are non-refundable.

SPECIAL NOTE: Due to the global pandemic & provincial emergency orders that may restrict business operations, Scandinave Spa Blue Mountain reserves the right to cancel and/or refund future bookings.

Scandinave Spa Blue Mountain meets all applicable accessibility standards. All Staff have completed the Accessibility for Ontarians with Disabilities Act Training to welcome Guests with disabilities. The Spa permits service animals, mobility devices and we provide complimentary Baths access to Support Persons. For more information and to plan a visit, please call (705) 443-8484 to speak with a Guest Service agent.

We welcome everyone to experience our spa environment regardless of their gender identity.  We have several gender neutral bathrooms in our reception area and in the Baths activity.

At this time we only have male and female designated change rooms and shower facilities. Guests can choose the change room they feel most comfortable using. All shower stalls are separated with partitions and curtains for privacy. The washroom areas in both change rooms have private stalls with lockable doors. We do offer two private curtained change rooms in the female designated space.

Personal belongings can be securely stored during the visit and our staff is available to accompany guests to other bathroom locations if more privacy is required.

Our Guest Services team is available to answer any questions or concerns in advance of your visit. Please call (705) 443-8484.

Our Therapist team is professional and respectful. Our Massage Therapists are trained to use sheets to keep you covered while being massaged & to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.