Winter at the Scandinave Spa overlooking the Outdoor Baths area.

FAQ

Frequently Asked Questions

For now, all Guests are required to show proof of vaccination status upon arrival.

Reservations, Policies & General Information

Do I need a reservation?

How do I make reservations?

What happens if I do not have a reservation, but I still want to come?

What is included in the Hydrotherapy (Scandinavian Baths) experience?

What is included if I book a Massage treatment?

What is the maximum group size I can book?

What are your general policies and conditions?

What is your cancellation policy?

What are your Gift Card terms and conditions?

Are massages reimbursable by my private group insurance?

Are there peak periods or promotional times?

What are your opening hours?

Do you accept US dollars and third party gift cards?

Prepare for Your Visit

I have a reservation, what time should I check-in?

What should I bring?

What other policies should I know before I visit?

Can I visit the Spa with family and friends?

Why is it so important to be quiet while visiting Scandinave Spa?

Since your facilities are outdoors, what happens in rain or poor weather?

Can we eat on site?

Are alcoholic drinks or cannabis permitted?

Are children allowed on site?

Do you accept groups? Do you have special group rates?

Do you provide on-site lodging? Do you offer lodging packages?

Are animals/pets permitted on site?

Health & Wellness

I am pregnant. Can I have a massage anyway? Is it possible to experience the Baths?

Can I receive care if I am under medication or suffering from certain health problems?

What are your illness policies?

Are the facilities accessible to Guests with disabilities?

I identify as LGBTQ2IA+. Do you have gender neutral bathrooms or locker/change rooms?

What clothing do I wear during a massage? What should I know before a massage treatment?

Unwind in the Tranquility of Nature

Baths Access

Registered Massages