FAQ

Since March 2020, Scandinave Spa Blue Mountain has been in compliance with the provincial legislation  and health guidelines to ensure the safety of our staff, their families, our local community and valued guests.

Due to the evolving nature of the pandemic, Scandinave Spa Blue Mountain’s protocols and guidelines can change. We are doing our best to ensure the most up-to-date information is available.

More information is available for you to know in advance of your visit:

Scandinave Spa COVID-19
Important to Know

Reservations are required for all Registered Massage treatments and for guaranteed access to the Baths experience. Guests who do not have a reservation, can sign-up to the Wait List for same day Baths access. The Wait List opens at 11am and entries do not carry over from one day to the next day.

Reservations are available online or by phone. We require full payment for reservations at time of booking.

Massage treatments are available to reserve up to 4 months in advance. We recommend booking your visit in advance for best availability, especially for weekend and busy holiday time periods.

The Baths reservation schedule is available for 4 weeks of time in advance. New Baths availability opens at 10am daily online and by phone.

Same day or last minute Baths visits are managed daily by our wait list app. Guests can sign-up to the wait list starting at 11 am on the day of their visit. They will receive a text notification when it is time to check-in. Baths access is not guaranteed via the wait list.

Please note: Vouchers and other promotional offers cannot be redeemed for RESERVED Baths access.

Guests who have not reserved for Baths access can sign up to our daily Wait List online which opens at 11:00 am. Guests will be notified via text message when and if it is time to check-in. There are limited spots on the list and access is not guaranteed. Although we cannot guarantee your check-in time, we recommend guests are available to check-in within an hour before sign-up to the wait list.

Registered Massage treatments must be booked in advance, there is no Wait List or Cancellation List for these services on the day. Last minute availability will appear on our online reservations portal.

The Hydrotherapy experience includes access to Saunas, Hot Baths, Cold Plunges, Waterfalls, a Steam Room, outdoor Fireplaces and indoor/outdoor relaxation areas. The recommended Hydrotherapy circuit is a cycle of hot > cold > relax and repeat 3-5 times during your visit.

The price of a reserved Scandinavian Baths visit is based on a 2 hour visit. Although there is no time limit, Guests typically spend 2-3 hours in the experience. Guests can bring their own robe or rent one upon arrival. Bathing suits are mandatory and sandals are recommended.

Massage Guests receive complimentary access to the Scandinavian Baths Hydrotherapy experience and a cozy Robe rental during their visit. All massage treatments are performed by a Registered Massage Therapist, receipts are given at the end of the service for insurance purposes. Guests who reserve a Massage treatment do not need another reservation for the Baths experience.

Currently, guests can make reservations for a maximum 4 people online or by phone.

• Guests must be 18 years or older. Guests may be asked to show identification.
• Rates are per person, taxes not included.
• Prices subject to change without notice.
• Due to capacity limitations, groups of 4 people maximum are permitted. There are no exceptions to this policy until further notice.
• There are no in and out privileges for Guests.
• Towels and a locker are provided. Guests may bring a robe. We encourage guests to bring their own re-usable water bottle.
• Massage Guests receive complimentary access to the Scandinavian Baths & rental robe during their visit.
• Bathing suits are mandatory, sandals are recommended.
• Guests are not permitted to use cell phones or cameras in the Change Rooms, Baths activity or in the Massage Pavilion.
• Full payment is required at time of booking for all reservations.  We accept Visa, Master Card and AMEX.
• Scandinave Spa Gift Cards can be redeemed and applied as payment for your spa visit at check-in only (your credit card will be refunded at check-in, if a gift card is presented).
•  All guests are required to show proof of vaccination status upon arrival. Masks are mandatory in all indoor areas and during massage treatments. Please note, this may change as ordered by Grey Bruce Public Health.

Changes and cancellations are flexible up to 5pm on the day prior to the reservation. Last minute changes or cancellations can only be made in certain circumstances, including health precautions due to COVID-19.

If a Massage guests does not arrive for their reservation, a $90 fee will apply. Baths guest no-shows are non-refundable. Please call or email to cancel if your plans change.

SPECIAL NOTE: Due to the global pandemic & provincial emergency orders that may restrict business operations, Scandinave Spa Blue Mountain reserves the right to cancel and/or refund future bookings.

• Gift cards can be purchased online (emailed gift cards only) or over the phone. Gift cards purchased over the phone will be mailed to you directly; Express Post shipping fees will apply.
• We can only redeem a physical, digital or printed copy of your gift card upon check-in.
• Gift cards have a monetary amount and are valid at all Scandinave Spa locations. Use of gift cards at other Scandinave Spa locations may be subject to other terms and conditions.
• Gift cards purchased online are not valid until 48 hours after purchase.
• Gift cards are in Canadian currency, do not expire and are transferable.
• The gift card cannot be redeemed for cash, or applied as payment to any account unless required by law and may not be resold or used for contests or promotions without prior authorization from Scandinave Spa.
• Refunds can only be issued to the purchaser of the gift card and within 45 days from date of purchase. This policy is subject to change without notice and at the sole discretion of Scandinave Spa Blue Mountain.
• At the sole discretion of Scandinave Spa Blue Mountain the value of gift card will not be replaced if the card is lost, stolen or destroyed.
• Use of gift cards constitutes acknowledgement of the terms and conditions of Scandinave Spa Blue Mountain and its health warning.
• Guests must be 18 years old at Scandinave Spa Blue Mountain.
• SPECIAL NOTICE: There will be no exceptions to the refund policy due to the COVID-19 pandemic.

All of our Massage Therapists are registered and regulated by the CMTO (College of Massage Therapists of Ontario) and can issue receipts for insurance purposes. All Guests are required to fill out a health history form in advance of your massage treatment. Note:  A review and discussion of your health history form is part of your treatment time. 

Your massage receipt will reflect the method of payment. For more information, please click here

At this time, we do not have any promotional rates.

Peak or busy times to visit are typically weekends and holidays. We recommend guests book in advance for best availability.

We are open daily from 9:00 am to 9:00 p.m., rain or shine. Parking is available from 8am-9:30pm only. During extreme weather conditions, we may have to adjust our hours to ensure the safety of our Guests. For information during these instances, please check for updates on our website via the alert message or on our Twitter Feed.

Exceptions:
December 24: 9am-6pm
December 25: closed

We accept US dollars for payment and provide a fair exchange rate. This rate may not be the same as bank rates.

Please note we do not accept WaySpa and SpaFinder gift cards as payment. Additionally, we are currently not participating in other 3rd party promotional partnerships.

Scandinave Spa Blue Mountain accepts gift cards from other Scandinave Spa locations, except in certain circumstances. We recommend guests call us in advance to see if their gift card is redeemable at the Blue Mountain location.

Guests who have reserved a Baths visit or Registered Massage treatment should refer to their email confirmation for specific check-in times and important information about their visit. Due to the current reduced capacity restrictions, late arrivals cannot be rescheduled. Baths reservations will be forfeited without refund. Guests who are late for their Massage will impact the amount of allotted time for their treatment.

Baths Guests

• Guests are required to arrive at the booked time of their reservation.

Massage Guests

Guests can check-in between 30 minutes to 1 hour before the massage reservation time. Arriving late will impact the amount of allotted time for your massage treatment.

Massage Time Exceptions:

• 9:15am Massage guests can only arrive at 8:45am.
• 6:15pm Massage guests can arrive as early as 4:15pm to access the Baths in advance.
• 7:45pm Massage guests can arrive as early as 4:45pm to access the Baths in advance.

HELPFUL TIP: To save time upon arrival, please download and bring a completed copy of your Health History Form.

Upon arrival, each Guest receives two towels and a secure locker for their belongings. Bathing Suits are mandatory and flip flops are recommended. Sandals & Bathing Suits are available for purchase in the boutique.

Please bring a mask as they are mandatory in all indoor spaces including during Massage treatments. Guests can purchase a single-use mask and/or waterproof pouch at reception.

All Massage services include a Robe rental. For Guests experiencing the Baths only, you may bring your own Robe, pre-order a spa essentials package that includes a rental Robe or rent a Robe upon arrival. Robes are not mandatory.

We encourage guests to bring their own re-usable water bottle. Water stations are available throughout the Spa.

We are surrounded by nature and encourage guests to be mindful of the tranquility of the environment. Guests are expected to interact quietly during their visit. Staff will provide gentle reminders to guests about this policy.

Cell Phone Policy: We encourage guests to leave their cell phones in their locker while experiencing the spa. Giving yourself a digital escape during your visit promotes better relaxation and longer lasting wellness benefits. Guests using their phone may be approached by our staff and reminded to put them away. Guests are not permitted to make phone calls, video calls or to have sound or volume on during their visit.

Camera & Video Policy:  To respect the privacy of other spa guests, digital devices with cameras & video capability are not permitted in the Baths activity, Massage Pavilion and Change Room areas. Taking photos or videoing other guests without their consent is not permitted.

There are no in and out privileges for Guests already checked-in.

Guest Vaccination Policy: Following consultation with Grey Bruce Public Health, Scandinave Spa Blue Mountain is now mandated to require all Guests to show proof of vaccination status upon arrival.

Masks are mandatory in all indoor areas and during Massage treatments.

In accordance with Public Health requirements, guests and employees are required to complete health screening upon arrival.

Yes. The Spa is accessible, welcoming for guests 18+ years old. We ask all guests to be respectful of our policies and the experience of other guests during their visit.

Scandinave Spa Blue Mountain promises well-being, tranquility, natural surroundings and a digital escape. Being quiet promotes a more mindful relaxation experience, releases stress and the distractions of everyday life. We encourage guests to reap the full health benefits of their visit by interacting quietly while they are here.

For more information on the benefits of quiet reflection at Scandinave Spa, please visit our Blog page.

The Scandinavian Baths are open year-round, rain, shine or snow. Our facilities are designed so that you can enjoy the hydrotherapy experience regardless of the weather. In the case of lightning during a thunderstorm, the outdoor Baths may close temporarily, indoor spaces are still available for guests to enjoy. On days with extreme weather warnings, please call ahead of your visit. In case of emergencies, check our twitter feed: www.twitter.com/scandinaveblue

Light snacks and drinks are available in our on-site Bistro which is open between 11:30 am – 6:00 pm.

Guests are permitted to order food and drinks at the Bistro for take-out. Scandinave Spa Blue Mountain does have an outdoor picnic table seating area.

We strongly advise against alcohol/drug consumption prior to and during your Spa experience.

Management reserves the right to prohibit spa access to Guests who appear to be under the influence of alcohol or other drugs.

Access to the spa is limited to people 18 years and over. Guests may be asked to provide identification upon check-in.

There is no specified limit to the number of guests arriving together. However, Scandinave Spa Blue Mountain is operating at capacity levels less than pre-COVID times. Reservations may be difficult to secure for large groups.

NOTE: There are no special rates for groups at this time.

Scandinave Spa does not have overnight accommodations. Scandinave Spa is pleased to be associated with hotel partners in the area (Resorts, hotels, B&Bs and Inns). For more information on our getaway packages, please visit our Getaways Page.

Scandinave Spa Blue Mountain does not permit animals/pets to be left in a vehicle or on a leash while Guests are visiting the Spa. If an animal is left in a vehicle, please notify one our staff members so we can locate the Guest. Our animal/pet policy is in keeping with the Ontario SPCA and Human Society standards. For more information, please call Ontario SPCS 1-888-ONT-SPCA (668-7722) or visit www.ontariospca.ca.

All our Registered Massage Therapists are trained to give massages that are safe for pregnant individuals. Please mention whether a guest is pregnant when reserving a massage appointment.

The Scandinavian Baths are not recommended for pregnant individuals because the temperature changes could lead to complications. Please consult your health care provider.

We recommend that you discuss any issues with your health professional. If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are sometimes best to avoid. A note from your doctor may be requested by your Massage Therapist. All Guests are asked to fill out a health form which asks specific questions about one’s health. The Massage Therapist will review this form with you before your treatment.

A new health assessment is now required for all Guests in an effort to reduce the spread of COVID-19. More information can be found here.

If Guests have a fever, runny nose, cough, nausea, vomiting or diarrhea, we recommend you delay your visit until another time. If a Massage guest is exhibiting any of these symptoms, your Therapist has the right to refuse treatment.

If you are ill and unable to check-in for your reservation, please call to speak to a Guest Service Agent.

Reservation changes & cancellations may be made up to 5pm on the day prior to the reservation date. No-shows fees apply: $90 for Massage guests, Baths are non-refundable. Please call or email to cancel. No changes or cancellations can be made within this time frame, except in certain circumstances including health precautions due to COVID-19.

SPECIAL NOTE: Due to the global pandemic & provincial emergency orders that may restrict business operations, Scandinave Spa Blue Mountain reserves the right to cancel and/or refund future bookings.

Scandinave Spa Blue Mountain meets all applicable accessibility standards. All Staff have completed the Accessibility for Ontarians with Disabilities Act Training to welcome Guests with disabilities. The Spa permits service animals, mobility devices and we provide complimentary Baths access to Support Persons. For more information and to plan a visit, please call (705) 443-8484 to speak with a Guest Service agent.

We welcome everyone to experience our spa environment regardless of their gender identity.  We have several gender neutral bathrooms located in the reception area, Massage pavilion and in the Baths activity. There are also gender neutral cold rinse shower areas in the Baths activity.

At this time we only have male and female designated locker/change rooms. All shower stalls are separated with partitions and curtains for privacy. Washrooms in both areas have private stalls with lockable doors. Two private, curtained change areas are available in the female change room as well. Guests can choose which room they feel most comfortable using.

If Guests prefer to use one of the gender neutral bathrooms to change instead of the locker room areas, our staff is available to accompany them. Personal belongings will also be securely stowed during the visit.

We encourage guests to call or email us in advance of visiting, so we can answer questions, provide more information or ensure staff is available to assist Guests upon arrival.

Our Registered Massage Therapists follow the professional standards of the College of Massage Therapy of Ontario (CMTO). For more information about what to know, watch the CMTO video here.

Massage Therapists are trained to use sheets to keep you covered while being massaged & to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.