We are proud to announce that we have been awarded the '2022 Safe Travel Stamp Award' for our tourism region. Learn more about Scandinave Spa's commitment to health & safety and the award.
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Scandinave Spa Blue Mountain’s protocols and guidelines can change. We update this information often. If your question is not answered below, please email info@scandinaveblue.com.
For health & safety information: Scandinave Spa Protocols
For what to know in advance of your visit: Important to Know
Reservations are required for Massage treatments and for a guaranteed check-in time for the Scandinavian Baths Hydrotherapy experience. There is walk-in availability for the Baths, but Guests may be subject to a Wait List upon arrival if the spa is at capacity. We do not have a cancellation list.
Reservations are available online or by phone. We require full payment for reservations at time of booking.
Massage treatments are available to reserve up to 4 months in advance. We recommend booking your visit in advance for best availability, especially for weekend and busy holiday time periods.
The Baths reservation schedule is available for 4 weeks of time in advance. New Baths availability opens daily online and by phone.
Reservations are required for Massage treatments and for a guaranteed check-in time for the Scandinavian Baths Hydrotherapy experience. There is walk-in availability for the Baths, but Guests may be subject to a Wait List upon arrival if the spa is at capacity. We do not have a cancellation list. The Wait List is managed by our Wait List app. Guests will receive a text notification when it is time to check-in. Baths access is not guaranteed via the wait list. More information about how the Wait List works can be found here.
Please note: Vouchers and other promotional offers cannot be redeemed for RESERVED Baths Access.
Reservation changes, cancellations, and refunds are permitted up to 24 hours before your appointment/reservation time. Same day reservations cannot be changed, cancelled or refunded.
Changes, cancellations, and refunds may be possible within 24 hours, under specific conditions (severe weather warnings, road closures, Scandinave Spa operational issues).
If a Massage Guest is a no-show, a $90 admin fee will be charged to the credit card used for payment.
If a Baths Guest is a no-show, the reservation is non-refundable.
SPECIAL NOTE: Due to the evolving nature of the global pandemic & possible provincial emergency orders that may restrict business operations, Scandinave Spa Blue Mountain reserves the right to cancel and/or refund future bookings, if necessary.
Guests are able to walk-up but may be subject to a Wait List upon arrival if the spa is at capacity.
The Wait List is available using the online app. Guests can check the status of and/or sign up to our daily Wait List online. If the Wait List is ‘closed’ it means there is capacity for more guests at the spa.
The Wait List is for same day visits and does not open for dates in the future. Guests will be notified via text message when and if it is time to check-in. There are limited spots on the list and access is not guaranteed. Although we cannot guarantee your check-in time, we recommend guests are available to check-in within an hour before sign-up to the wait list.
Massage treatments must be booked in advance, there is no Wait List or Cancellation List for these services on the day. Last minute availability will appear on our online reservations portal.
In general, peak or busy times to visit are typically weekends and holidays. We recommend guests book in advance for availability.
The Hydrotherapy experience includes access to Saunas, Hot Baths, Cold Plunges, Waterfalls, Steam Room, outdoor Fireplaces and indoor/outdoor relaxation areas. The recommended Hydrotherapy circuit is a cycle of hot > cold > relax. It is recommended to repeat the cycle 3-5 times during your visit for optimal health benefit.
The price of a reserved Scandinavian Baths visit is based on a 2 hour visit. Although there is no time limit, Guests typically spend 2-3 hours in the experience. Guests can bring their own robe or rent one upon arrival. Bathing suits are mandatory and sandals are recommended.
Massage Guests receive complimentary access to the Scandinavian Baths Hydrotherapy experience and a Robe during their visit. Registered Massage treatments are eligible for health benefit reimbursement. All Massage Guests do not need another reservation for the Baths activity. Massage check-in time includes access to the Baths.
Our Gift Card terms & conditions can be viewed here.
We are open daily from 9:00 am to 9:00 p.m., rain or shine. Parking is available from 8am-9:30pm only. During extreme weather conditions, we may have to adjust our hours to ensure the safety of our Guests. For information during these instances, please check for updates on our website via the alert message.
Exceptions:
December 24: 9am-6pm
December 25: closed
Our popular Unwind Wednesdays are back. Guests can enjoy reserved access to the Scandinavian Baths for $10 less than the regular daily rate. Unwind Wednesdays are not offered during Peak Season time periods, including:
December 17, 2022-January 8, 2023
February 18, 2023-February 26, 2023
March 11, 2023-March 19, 2023
Guests should expect weekends and other holidays to sell-out more quickly. We recommend Guests plan their visit in advance to avoid disappointment.
Currently, Guests can make reservations for a maximum 4 people per session online or by phone.
For Massages that are booked with a Registered Massage Therapist, a receipt will be issued for insurance purposes by the Therapist. All Registered Massage Therapists are regulated by the CMTO (College of Massage Therapists of Ontario). Registered Massage Guests are required to fill out a health history form in advance of your massage treatment. Your massage receipt will reflect the method of payment.
The Relaxation Massage is offered by a Massage Technician and is not covered by health benefits. Guests who are receiving a (non-Registered) Relaxation Massage can download and complete their Health Questionnaire here.
Note: A review and discussion of your health history form/questionnaire is part of your treatment time.
We accept US dollars for payment and provide a fair exchange rate. This rate may not be the same as bank rates.
Please note we do not accept WaySpa and SpaFinder gift cards as payment. Additionally, we are currently not participating in other 3rd party promotional partnerships.
Scandinave Spa Blue Mountain accepts gift cards from other Scandinave Spa locations, except in certain circumstances. We recommend guests call us in advance to see if their gift card is redeemable at the Blue Mountain location.
Guests who have reserved a Baths visit or Massage treatment should refer to their email confirmation for specific check-in times and important information about their visit. Late arrivals cannot be rescheduled. Baths reservations will be forfeited without refund. Guests who are late for their Massage will impact the amount of allotted time for their treatment.
Guests can arrive up to 1 hour prior to their appointment. We recommend arriving at least 30 minutes in advance. Arriving late will impact the amount of allotted time for your massage treatment.
Massage Time Exceptions:
Upon arrival, each Guest receives two towels and a secure locker for their belongings. Appropriate Bathing Suit attire, including religious swimwear, is mandatory and sandals are recommended. Sandals & Bathing Suits are available for purchase from the Spa boutique.
All Massage services include a Robe rental. For Guests experiencing the Baths only, you may bring your own Robe, Rent just a Robe or you can pre-order a package that can include a Robe Rental plus signature items like a Water Bottle and Sandals or Flip Flops to make your visit more comfortable. Robes are not mandatory.
We encourage guests to bring their own reusable water bottle. Water stations are available throughout the Spa.
We are surrounded by nature and asks guests to be mindful of the tranquility of the environment. Guests are expected to interact quietly during their visit. Staff will provide gentle reminders to guests about this policy.
Cell Phone Policy: We ask guests to leave their cell phones in their locker while experiencing the spa. Giving yourself a digital escape during your visit promotes better relaxation and longer lasting wellness benefits. Guests using their phone may be approached by our staff and reminded to put them away. Guests are not permitted to make phone calls, video calls or to have sound or volume on during their visit.
Camera & Video Policy: To respect the privacy of other spa guests, digital devices with cameras & video capability are not permitted in the Baths activity, Massage Pavilion and Change Room areas. Taking photos or videoing other guests without their consent is not permitted.
There are no in and out privileges for Guests already checked-in. For more information: Important to Know
Yes. The Spa is accessible, welcoming for guests 18+ years old. We ask all guests to be respectful of our policies, spa etiquette and the experience of other guests during their visit.
Scandinave Spa Blue Mountain promises well-being, tranquility, natural surroundings and a digital escape. Being quiet promotes a more mindful relaxation experience, releases stress and the distractions of everyday life. We encourage guests to reap the full health benefits of their visit by interacting quietly while they are here.
For more information on the benefits of quiet reflection at Scandinave Spa, please visit our Blog page.
The Scandinavian Baths (hot and cold pools) are all outdoors and follow the rules & regulations of Grey Bruce Public Health. All Baths are treated with health-approved levels of chlorine & bromine. All water is quality control tested 4 times per day which is double the requirement by local health authorities. Scandinave Spa is committed to ensuring our water quality is maintained during all hours of operation. Guests can also request copies of Scandinave Spa Blue Mountain’s water testing results. Guests should feel confident that Scandinave Spa’s properly treated water is a low risk for virus and bacteria transmission. NOTE: All Spa Guests are required to rinse shower before their Massage treatment and the Thermal Spa experience.
Our cleaning and disinfection protocol have always exceeded the requirements of health authorities. Every day operations prioritizes water safety and sanitizing of the high traffic areas. Overall building maintenance and cleaning of all indoor and outdoor areas are disinfected daily.
In addition to regular cleaning, new disinfection procedures have been added to increase the sanitation of frequently touched surfaces such as sign-in tablets, lockers, seating, door handles, and handrails.
Scandinave Spa has also installed commercial-grade HEPA Air Filters in 6 areas of the Spa, including 3 Air Filters in the change rooms to maintain a consistent source of fresh air and circulation. A new and improved ventilation system in the Massage Pavilion was installed in fall 2018.
For more information about our commitment to health & safety, please link here.
The Scandinavian Baths are open year-round, rain, shine or snow. Our facilities are designed so that you can enjoy the hydrotherapy experience regardless of the weather. In the case of lightning during a thunderstorm, the outdoor Baths may close temporarily, indoor spaces are still available for guests to enjoy. On days with extreme weather warnings, please call ahead of your visit. In case of emergencies please check for updates on our website via the alert message or social media channels.
Light snacks and drinks are available in our on-site Bistro which is open between 11:30 am – 7:00 pm.
We strongly advise against alcohol/drug consumption prior to and during your Spa experience.
Management reserves the right to prohibit spa access to Guests who appear to be under the influence of alcohol or other drugs.
Access to the spa is limited to people 18 years and over. Guests may be asked to provide identification upon check-in.
There is no specified limit to the number of guests arriving together, however, Scandinave Spa Blue Mountain is operating at capacity levels less than pre-COVID times. Reservations may be difficult to secure for large groups.
NOTE: There are no special rates for groups at this time.
Scandinave Spa does not have overnight accommodations but is pleased to be associated with hotel partners in the area (Resorts, hotels, B&Bs and Inns). For more information about partner packages, please visit our Getaways Page.
Scandinave Spa Blue Mountain does not permit animals/pets to be left in a vehicle or on a leash while Guests are visiting the Spa. If an animal is left in a vehicle, please notify one our staff members so we can locate the Guest. Our animal/pet policy is in keeping with the Ontario SPCA and Human Society standards. For more information, please call Ontario SPCS 1-888-ONT-SPCA (668-7722) or visit www.ontariospca.ca. The Spa permits service animals according to the Accessibility for Ontarians with Disabilities Act (AODA) Customer Service standards.
For more information and to plan a visit, please call (705) 443-8484 to speak with a Guest Service agent.
All our Registered Massage Therapists and Technicians are trained to give massages that are safe for pregnant individuals. Please mention whether a guest is pregnant when reserving a massage appointment.
The Scandinavian Baths are not recommended for pregnant individuals because the temperature changes could lead to complications. Please consult your health care provider.
We recommend that you discuss any issues with your health professional. If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are sometimes best to avoid. A note from your doctor may be requested by your Massage Therapist. All Guests are asked to fill out a health form which asks specific questions about one’s health. The Massage Therapist will review this form with you before your treatment.
Scandinave Spa Blue Mountain meets all applicable accessibility standards. All Staff have completed the Accessibility for Ontarians with Disabilities Act (AODA) Training to welcome Guests with disabilities. The Spa permits service animals, mobility devices and we provide complimentary Baths access to Support Persons. According to the AODA’s Customer Service Standards, one of two conditions must apply for an animal to be considered a service animal:
For more information and to plan a visit, please call (705) 443-8484 to speak with a Guest Service agent.
We welcome everyone to experience our spa environment regardless of their gender identity. We have several gender neutral bathrooms located in the reception area, Massage pavilion and in the Baths activity. There are also gender neutral cold rinse shower areas in the Baths activity.
At this time we only have male and female designated locker/change rooms. All shower stalls are separated with partitions and curtains for privacy. Washrooms in both areas have private stalls with lockable doors. Two private, curtained change areas are available in the female change room as well. Guests can choose which room they feel most comfortable using.
NEW: Scandinave Spa offers lockers for Guests who prefer to change in a gender neutral bathroom space.
We encourage guests to call or email us in advance of visiting, so we can answer questions, provide more information or ensure staff is available to assist Guests upon arrival.
Our Registered Massage Therapists follow the professional standards of the College of Massage Therapists of Ontario (CMTO). For more information about what to know, watch the CMTO video here.
Massage Therapists and Technicians are trained to use sheets to keep you covered while being massaged & to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but respect the choice of our clients who prefer to undress to their comfort level.