FAQ

SUSPENSION OF OPERATIONS NOTICE

To Our Valued Guests, Community Partners and Tourism Friends,

Scandinave Spa Blue Mountain has suspended its operations due to the COVID-19 pandemic. We are unable to respond to phone calls until further notice.  Massage reservations will be automatically cancelled on a week by week basis. Massage Guests will receive an email with the following information:

Full refunds on your deposit payment will be processed or Guests can re-schedule their massage to a later date by emailing [email protected]. Our massage calendar is now open through to the end of October 2020.

Guests can also email [email protected] for general information about the spa, our policies and procedures.

PLEASE NOTE:

Gift Cards have no expiry date and will be redeemable upon re-opening.

Memberships will be extended for a period of time equivalent to our suspension time.

We encourage everyone to stay informed and follow the health & travel advisories posted by your local community and by Canada Public Health. Please stay connected with us on our website and social media channels. We know things are uncertain now, but we look forward to welcoming you back when we open again.

• • Guests must be 18 years or older. Guests may be asked to show identification.
  • Rates are per person, taxes not included.
  • Prices subject to change without notice.
  • Reservations are required for massages. Baths Guests are subject to capacity limits and are checked-in on a first-come, first-serve basis.
  • There are no in and out privileges for registered Guests.
  • Towel and a locker are provided. We recommend that Guests bring a robe and a plastic or stainless steel water bottle for hydration.
  • Bathing suits are mandatory and sandals are recommended.
  • Guests are not permitted to use cell phones or cameras in the Baths activity, or in the Massage Pavilion.
  • Massage Guests are guaranteed check-in 30 minutes prior to their massage appointment. Guests who arrive prior to that time may be subject to the wait list. Guests with 6:30pm and 7:45pm massages are welcome to arrive at 5:00 pm in order to enjoy the Baths experience, which closes at 8:45 pm.
  • Massage Guests receive complimentary access to the Scandinavian Baths and a robe during their visit.
  • All massage reservations are booked by phone and a $75 deposit is due at the time of booking. The balance of payment is required upon check-in. We accept Visa, Master Card and AMEX as well as Scandinave Spa and some 3rd party gift cards. We are unable to accept WaySpa or SpaFinder gift cards.
  • Changes and cancellations to massage reservations may be made up to 48 hours in advance of the scheduled appointment. In case of severe weather warnings or emergencies, cancellations may be made within 48 hours.
  • In an effort to maintain the integrity of the Scandinave Spa environment, we only permit checked-in Guests to experience our lounge and Bistro areas.

All of our Massage Therapists are registered and regulated by the CMTO (College of Massage Therapists of Ontario) and can issue receipts for insurance purposes. All Guests are required to fill out a health history form in advance of your massage treatment. Note:  A review and discussion of your health history form is part of your treatment time. 

Your massage receipt will reflect the method of payment. For more information, please click here

Promotional access to the Spa including, but not limited to, vouchers, coupons, Privilege Program and Unwind Wednesdays is not available on Statutory Holidays as well as from December 19th, 2019 thru to January 5th, 2020, the week of February 17th, 2020 thru to February 23th, 2020 and the week of March 16th, 2020 thru to March 22nd, 2020.

• Gift cards can be purchased online(emailed gift cards only) or at Spa Reception. Gift cards purchased over the phone will be mailed to the purchaser only and an Express Post shipping fee will apply.
• Please present a physical, digital or printed copy of your gift card upon check-in.
• We can only accept a physical, digital or printed copy of your gift card upon check-in.
• Gift cards have a monetary amount and are valid at all Scandinave Spa locations. Use of gift cards at other Scandinave Spa locations may be subject to other terms and conditions.
• Gift cards purchased online are not valid until 48 hours after purchase.
• Gift cards are in Canadian currency and do not expire.
• The gift card cannot be redeemed for cash, or applied as payment to any account unless required by law and may not be resold or used for contests or promotions without prior authorization from Scandinave Spa.
• Refunds can only be issued to the purchaser of the gift card and within 45 days from date of purchase.
• Except in certain circumstances, the value of gift card will not be replaced if the card is lost, stolen or destroyed.
• Use of gift cards constitutes acknowledgement of the terms and conditions of Scandinave Spa Blue Mountain and its health warning.
• Guests must be 18 years old at Scandinave Spa Blue Mountain.

We are open daily from 9:00 am to 9:00 p.m., rain or shine. Parking is available from 8am-9:30pm only. During extreme weather conditions, we may have to adjust our hours to ensure the safety of our Guests. For information during these instances, please check for updates on our Twitter Feed.

Note: Scandinave Spa closes at 6pm on December 24th and is closed all day on December 25.

Please note that we do not take advance reservations for the Scandinavian Baths, they are offered on a first-come, first-served basis.  Massage treatments are available to reserve 4 months to the day in advance. We recommend reserving well in advance of your visit for best availability, especially on weekends and holidays.

Scandinave Spa Blue Mountain is a tranquil and quiet escape. While in the heart of nature, our Guests enjoy some me-time and disconnect from the stress and noise of everyday life. We ask visitors to value this environment and to respect other Guests.

For more information on the importance of quiet at Scandinave Spa, please visit our Blog page.

Proper bathing suit attire is mandatory. A plastic or stainless steel water bottle, as well as sandals or flip-flops are recommended. These items can also be purchased at our boutique.

Robes are available for rent or purchase, or Guests are welcome to bring their own. Upon check-in, all massage Guests receive a robe rental for the duration of their visit.

Each Guest receives one towel and a locker. Water refill stations are available on site.

The Scandinavian Baths are open year-round, rain, shine or snow. Our facilities are designed so that you can enjoy the hydrotherapy experience regardless of the weather. In the case of lightning during a thunderstorm, the Baths may close temporarily. On days with extreme weather warnings, please call ahead of your visit, or check our twitter page for more information and updates: www.twitter.com/scandinaveblue

There is a Bistro open from 10:30am-8:30pm daily. Healthy selections include soups, salads, sandwiches, cookies, fruit juices, tea and coffee. Please note that outside food cannot be brought into the spa activity and registered Guests do not have in & out privileges.

We strongly advise against alcohol/drug consumption prior to and during your Baths experience. Guests can purchase beer or wine from the Spa Bistro after they are finished their spa day. Guests who appear 25 yrs. or less may be asked to provide identification.

Management reserves the right to prohibit spa access to Guests who appear to be under the influence of alcohol or other drugs.

Access to the spa is reserved for people 18 and over. Guests may be asked to provide identification upon check-in.

We accept US dollars for payment and provide a fair exchange rate. This rate may not be the same as bank rates.

Please note we do not accept WaySpa and SpaFinder gift cards as payment.

Please be aware we will no longer be partnered with Life Experiences, effective December 31^st, 2019. Our product offerings will be removed from the Life Experiences website as of January 1^st, 2020.

Guests will be able to redeem Life Experiences plastic gift cards or paper e-certificates, purchased before December 31^st, 2019 until April 30^th, 2020.

All our Registered Massage Therapists are trained to give massages that are safe for pregnant women. Please mention whether a guest is pregnant when reserving a massage appointment.

The Scandinavian Baths are not recommended for pregnant women because the temperature changes could lead to complications. Please consult your health care provider.

We recommend that you discuss any issues with your health professional. If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are sometimes best to avoid. A note from your doctor may be requested by your Massage Therapist. All Guests are asked to fill out a health form which asks specific questions about one’s health. The Massage Therapist will review this form with you before your treatment.

We welcome Guests to enjoy the hydrotherapy benefits to clear your sinuses,  but it is important that Guests stay at home if they are exhibiting cold or flu symptoms.

If Guests have a fever runny nose, cough, nausea, vomiting or diarrhea, we recommend you do not visit the spa as you may be refused entry to the Baths. If Massage Guests are exhibiting these symptoms, your Therapist has the right to refuse treatment.

If you are ill and unable to attend your massage reservation, please call to speak to a Reservations team member at 705-443-8484. Changes and cancellations may be made up to 48 hrs in advance of the scheduled appointment. In emergency situations, cancellations may be made within 48 hours.

Scandinave Spa Blue Mountain meets all applicable accessibility standards. All Staff have completed the Accessibility for Ontarians with Disabilities Act Training to welcome Guests with disabilities. The Spa permits service animals, mobility devices and we provide complimentary Baths access to Support Persons. For more information and to plan a visit, please call (705) 443-8484 to speak with a Guest Service agent.

Our Therapist team is professional and respectful. Our Massage Therapists are trained to use sheets to keep you covered while being massaged & to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.

For group massage reservations, the following procedures will be in effect for bookings starting March 1^st, 2020.

• Group massage reservations on Mondays thru Thursdays, excluding holidays and peak seasons, are booked with a Guest Service Agent by phone.
• Group massages on Fridays thru Sundays, holidays and peak seasons, for groups larger than 4 Guests must be divided into groups of 4 or less and booked with a Guest Service Agent.

Massages are subject to availability and are only booked with a Guest Service agent by phone. Please contact our Reservations Department at 705-443-8484/877-988-8484; one of our Guest Service Agents would be happy to assist you.

For inquiries on bookings 4 months and further, please email a Group coordinator at [email protected]

Scandinave Spa does not have overnight accommodations. Scandinave Spa is pleased to be associated with hotel partners in the area (Resorts, hotels, B&Bs and Inns). For more information on our getaway packages, please visit our Getaways Page.

Scandinave Spa Blue Mountain does not permit animals/pets to be left in a vehicle or on a leash while Guests are visiting the Spa. If an animal is left in a vehicle, please notify one our staff members so we can locate the Guest. Our animal/pet policy is in keeping with the Ontario SPCA and Human Society standards. For more information, please call Ontario SPCS 1-888-ONT-SPCA (668-7722) or visit www.ontariospca.ca.