FAQ

• Guests must be 19 years or older. Guests may be asked to show identification.
• Towels and lock are provided. We recommend that guests bring a robe and plastic or stainless steel water bottle.
• Bathing suit mandatory and sandals recommended.
• Rates are per person, taxes not included.
• Prices subject to change without notice.
• Reservations are required for massages. The Baths are offered on a first-come, first-served basis.
• There are no in and out privileges for registered Guests.
• We ask that massage guests arrive 30 minutes prior to their massage appointment. Guests who arrive prior to that time period may be subject to a wait list for access to the Scandinavian Baths. Guests with 6:30 and 7:45 massages are welcome to arrive starting at 5:00 pm in order to enjoy the Baths experience, which closes at 8:45 pm.
• In order to maintain a relaxing environment and to preserve the quality of your experience, access to the Scandinavian Baths may be limited, which could result in a wait period.
• A deposit is due at the time of booking for massage reservations. The balance of payment is requird upon check-in. We accept Visa, Master Card and AMEX as well as Scandinave Spa and some 3^rd party gift cards. We are unable to accept WaySpa or SpaFinder gift cards for payment as of November 1^st, 2017.
• Changes and cancellations to massage reservations can be made up to 48 hours in advance of the scheduled appointment. After that point, no changes or cancellations can be made.

All of our Massage Therapists are registered and regulated by the CMTO (College of Massage Therapists of Ontario) and can issue receipts for insurance purposes. Please go to your massage waiting area 10 minutes before your scheduled appointment to fill out the health history form. Note:  A review and discussion of your health history form will be part of your treatment time.

Your massage receipt will reflect the method of payment. For more information, please click here

Gift cards can be refunded within 45 days of purchase, and refunds are only issued to the purchaser. Emailed and plastic gift cards can be purchased for a monetary amount. We do charge a small fee for gift cards to be mailed via Express Post.

Scandinave Spa Blue Mountain gift cards are not for resale.

We are open daily from 9:00 am to 9:00 p.m., rain or shine. The Scandinavian Baths open at 10:00 am – 8:45pm daily. All guests are expected to exit the building by 9:30pm. During extreme weather conditions, we may have to adjust our hours to ensure the safety of our guests. For more information during these instances, please check for updates on our Twitter Feed.

Note: Scandinave Spa closes at 6pm on December 24th and is closed all day on December 25.

Please note that we do not take advance reservations for the Scandinavian Baths, they are offered on a first-come, first-served basis.  If you would like a massage treatment, we recommend reserving well in advance of your visit for best availability. The schedule opens four months in advance, to the day. Depending on time of year, availability is best 2-3 months in advance for weekends and holidays.

Scandinave Spa Blue Mountain is a place for our guests to come and experience the peace and quiet. While in the heart of nature, our guests have a chance to enjoy some me-time and disconnect from the stress and noise of everyday life. We also ask visitors to ensure that they are quiet during their visit, in order to respect the other guests.

For more information on the importance of quiet at Scandinave Spa, please visit our Blog post.

Proper bathing suit attire is mandatory. A plastic or stainless steel water bottle, as well as sandals or flip-flops are recommended. These items can also be purchased at our boutique.

Robes are available for rent or purchase, or guests are welcome to bring their own. Upon check-in, all massage guests receive a robe rental for the duration of their visit.

Each guest receives two towels, a locker and a key. Water fountains are available on site.

The Scandinavian Baths are open year-round, rain, shine or snow. Our facilities are designed so that you can enjoy the hydrotherapy experience regardless of the weather. In the case of lightning during a thunderstorm, the Baths may close temporarily. On days where there are extreme weather warnings, please call ahead of your visit, or check our twitter page for more information and updates: www.twitter.com/scandinaveblue

Scandinave Spa does have a bistro on-site. We offer a daily selection of soups, salads, sandwiches, cookies, fruit juices, tea and coffee. Please note that outside food cannot be brought into the spa activity and guests do not have in & out privileges.

We advise strongly against alcohol consumption during a hydrotherapy experience, but a guest can enjoy beer or wine from the Spa Bistro after they are done. Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or other drugs.

Access to the spa is reserved for people 19 and over. Guests may be asked to provide identification upon check-in.

We accept US dollars for payment and provide a fair exchange rate. This rate may not be the same as bank rates. We can redeem US dollar third party gift cards (i.e. SpaFinder, Way Spa etc). Any remaining balance will be transferred to a Scandinave Spa Blue Mountain gift card in Canadian dollars.

All our Registered Massage Therapists are trained to give massages that are safe for pregnant women. Please mention whether a guest is pregnant when reserving a massage appointment.

The Scandinavian Baths are not recommended for pregnant women because the temperature changes could lead to complications. Please consult your health care provider.

We recommend that you discuss any issues with your health professional. If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are sometimes best to avoid. A note from your doctor may be requested by your massage therapist. All guests are asked to fill out a health form which asks specific questions about one’s health. The Massage Therapist will review this form with you before your treatment.

The Scandinavian Baths & massage pavilion are accessible to people with disabilities. We also have a policy for guests that require a support person while they are here. Please call (705) 443-8484 for more information.

Our therapist team is professional and respectful. Our massage therapists are trained to use sheets to keep you covered while being massaged & to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.

Scandinave Spa offers advantageous rates for Baths access to groups of 12 or more people, Monday-Friday. Depending on availability, up to 16 people may receive massages at the same time. For more information, please fill out our Group Form online, or contact Lena, our Group Coordinator at 877-988-8484 ext 219 or lenag@scandinaveblue.com. Please note that effective November 1^st, 2017, we are unable to accept WaySpa or SpaFinder gift cards for payment.

Scandinave Spa does not have overnight accommodations. We invite you to take advantage of a lodging and spa package in South Georgian Bay. Scandinave Spa is pleased to be associated with hotel partners in the area (Resorts, hotels, B&Bs and Inns). For more information on our getaway packages, please visit our Getaways Page.