FAQ

Reservations and policies

Important to know:

Weekends & Holidays

Weekends and Holidays are busy at Scandinave Spa, especially in the Fall and Winter months.  When we have reached capacity, we start a wait list for access to the Scandinavian Baths. We strive to maintain the integrity of our spa experience and sometimes we cannot accommodate all the Guests on the wait list. As a result, there is no guarantee that all Guests on the list will be checked in. We give our best estimate for wait times. We appreciate Guests patience and cooperation on these busy days.

For updates about the wait list, please visit our Twitter Feed (@Scandinaveblue).

All Guests must be 18 years of age or older and may be asked to show identification upon check-in.

A phone-free, tranquil environment.

Scandinave Spa is a quiet, tranquil environment. Phones, cameras and other electronic devices are not permitted in the Scandinavian Baths activity. We respect the privacy of our Guests.

What are the Conditions and the Cancellation Policy?

    • Guests must be 18 years or older. Guests may be asked to show identification.
    • Rates are per person, taxes not included.
    • Prices subject to change without notice.
    • Reservations are required for massages. Baths Guests are subject to capacity limits and are checked-in on a first-come, first-serve basis.
    • There are no in and out privileges for registered Guests.
    • Towels and a locker are provided. We recommend that Guests bring a robe and a plastic or stainless steel water bottle for hydration.
    • Bathing suits are mandatory and sandals are recommended.
    • Guests are not permitted to use cell phones or cameras in the Baths activity, or in the Massage Pavilion.
    • Massage Guests are guaranteed check-in 30 minutes prior to their massage appointment. Guests who arrive prior to that time may be subject to the wait list. Guests with 6:30pm and 7:45pm massages are welcome to arrive at 5:00 pm in order to enjoy the Baths experience, which closes at 8:45 pm.
    • Massage Guests receive a robe rental during their visit and access to the Scandinavian Baths.
    • All massage reservations are booked by phone and a $75 deposit is due at the time of booking. The balance of payment is required upon check-in. We accept Visa, Master Card and AMEX as well as Scandinave Spa and some 3rd party gift cards. We are unable to accept WaySpa or SpaFinder gift cards.
    • Changes and cancellations to massage reservations may be made up to 48 hours in advance of the scheduled appointment. In case of severe weather warnings, cancellations may be made within 48 hours.
    • In an effort to maintain the integrity of the Scandinave Spa environment, we only permit checked-in Guests to experience our lounge and Bistro areas.

Are massages reimbursable by my private group insurance?

All of our Massage Therapists are registered and regulated by the CMTO (College of Massage Therapists of Ontario) and can issue receipts for insurance purposes. All Guests are required to fill out a health history form in advance of your massage treatment. Note:  A review and discussion of your health history form is part of your treatment time. 

Your massage receipt will reflect the method of payment. For more information, please click here

Are there black-out periods for promotions, etc.?

Promotional access to the Spa including, but not limited to, vouchers, coupons, Privilege Program and Unwind Wednesday pricing is not available on Statutory Holidays as well as from December 15th, 2018 thru to January 4th, 2019.

What important information should I know about your gift cards?

  • Gift cards can be purchased online (emailed gift cards only) or over the phone. Gift cards purchased over the phone will be mailed to you directly; Express Post shipping fees will apply.
  • Please present a physical, digital or printed copy of your gift card upon check-in.
  • We can only accept a physical, digital or printed copy of your gift card upon check-in.
  • Gift cards have a monetary amount and are valid at all Scandinave Spa locations. Use of gift cards at other Scandinave Spa locations may be subject to other terms and conditions.
  • Gift cards purchased online are not valid until 48 hours after purchase.
  • Gift cards are in Canadian currency and do not expire.
  • The gift card cannot be redeemed for cash, or applied as payment to any account unless required by law and may not be resold or used for contests or promotions without prior authorization from Scandinave Spa.
  • Refunds can only be issued to the purchaser of the gift card and within 45 days from date of purchase.
  • Except in certain circumstances, the value of gift card will not be replaced if the card is lost, stolen or destroyed.
  • Use of gift cards constitutes acknowledgement of the terms and conditions of Scandinave Spa Blue Mountain and its health warning.
  • Guests must be 18 years old at Scandinave Spa Blue Mountain.

What are your opening hours?

We are open daily from 9:00 am to 9:00 p.m., rain or shine. Parking is available from 8am-9:30pm only. During extreme weather conditions, we may have to adjust our hours to ensure the safety of our Guests. For information during these instances, please check for updates on our Twitter Feed.

Note: Scandinave Spa closes at 6pm on December 24th and is closed all day on December 25.

How far ahead should I make reservations?

Please note that we do not take advance reservations for the Scandinavian Baths, they are offered on a first-come, first-served basis.  Massage treatments are available to reserve 4 months to the day in advance. We recommend reserving well in advance of your visit for best availability, especially on weekends and holidays.

Why is it so important to be quiet while visiting Scandinave Spa?

Scandinave Spa Blue Mountain is a tranquil and quiet escape. While in the heart of nature, our Guests enjoy some me-time and disconnect from the stress and noise of everyday life. We ask visitors to value this environment and to respect other Guests.

For more information on the importance of quiet at Scandinave Spa, please visit our Blog page.

What should I bring?

Proper bathing suit attire is mandatory. A plastic or stainless steel water bottle, as well as sandals or flip-flops are recommended. These items can also be purchased at our boutique.

Robes are available for rent or purchase, or Guests are welcome to bring their own. Upon check-in, all massage Guests receive a robe rental for the duration of their visit.

Each Guest receives two towels and a locker. Water refill stations are available on site.

Since your facilities are outdoors, what happens in rain or poor weather?

The Scandinavian Baths are open year-round, rain, shine or snow. Our facilities are designed so that you can enjoy the hydrotherapy experience regardless of the weather. In the case of lightning during a thunderstorm, the Baths may close temporarily. On days with extreme weather warnings, please call ahead of your visit, or check our twitter page for more information and updates: www.twitter.com/scandinaveblue

Can we eat on site?

Scandinave Spa does have a bistro on-site. We offer a daily selection of soups, salads, sandwiches, cookies, fruit juices, tea and coffee. Please note that outside food cannot be brought into the spa activity and guests do not have in & out privileges.

Are alcoholic drinks or cannibis permitted?

We strongly advise against alcohol/drug consumption prior to and during your Baths experience. Guests can enjoy beer or wine from the Spa Bistro after they are finished their spa day. Guests who appear 25 yrs or less may be asked to provide identification.  
 
Management reserves the right to prohibit access to clients who appear to be under the influence of alcohol or other drugs.

Are children allowed on site?

Access to the spa is reserved for people 18 and over. Guests may be asked to provide identification upon check-in.

Do you accept US dollars and third party gift cards?

We accept US dollars for payment and provide a fair exchange rate. This rate may not be the same as bank rates.

Please note we do not accept WaySpa and SpaFinder gift cards as payment.

I am pregnant. Can I have a massage anyway? Is it possible to experience the Baths?

All our Registered Massage Therapists are trained to give massages that are safe for pregnant women. Please mention whether a guest is pregnant when reserving a massage appointment.

The Scandinavian Baths are not recommended for pregnant women because the temperature changes could lead to complications. Please consult your health care provider.

Can I receive care if I am under medication or suffering from certain health problems?

We recommend that you discuss any issues with your health professional. If you are taking medication or have particular health problems (such as cancer), therapeutic treatments are sometimes best to avoid. A note from your doctor may be requested by your Massage Therapist. All Guests are asked to fill out a health form which asks specific questions about one’s health. The Massage Therapist will review this form with you before your treatment.

Are the facilities accessible to guests with disabilities?

The Scandinavian Baths & Massage Pavilion are accessible to people with disabilities. We also have a policy for Guests that require a support person while they are here. Please call (705) 443-8484 for more information.

What clothing do I wear during a massage?

Our Therapist team is professional and respectful. Our Massage Therapists are trained to use sheets to keep you covered while being massaged & to respect your privacy. Only the area being massaged is uncovered. It is more comfortable to receive a massage when no clothing is worn, but we respect the choice of our clients who prefer to keep clothes on.

Do you accept groups? Do you have special group rates?

Scandinave Spa offers advantageous rates for Baths access to groups of 12 or more people, Monday-Thursday, depending on availability. Up to 16 people may receive massages at the same time.

Please fill out the Group Form  to provide us with more specific information to further assist. Once the online form is completed, our Group Coordinator will contact you within 48 hours.

 

Do you provide on-site lodging? Do you offer lodging packages?

Scandinave Spa does not have overnight accommodations. Scandinave Spa is pleased to be associated with hotel partners in the area (Resorts, hotels, B&Bs and Inns). For more information on our getaway packages, please visit our Getaways Page.

Embrace a peaceful & natural environment

The Baths

The Massages