Summer day in the Thermal Baths Scandinave Spa Blue Mountain


Frequently Asked Questions

Reservations, Policies & General Information

Do I need a reservation?

How do I make reservations?

What is your cancellation policy?

What happens if I do not have a reservation, but I still want to come?

What are your general policies and conditions?

What is included in the Thermal Spa (Scandinavian Baths) experience?

What is included if I book a Massage treatment?

What are your Gift Card terms and conditions?

What are your opening hours?

Are there peak periods or promotional times?

What is the maximum group size I can book?

Are massages reimbursable by my private group insurance?

Do you accept US dollars and third party gift cards?

Prepare for Your Visit

I have a reservation, what time should I check-in?

What should I bring?

What other policies should I know before I visit?

Can I visit the Spa with family and friends?

Why is it so important to be quiet while visiting Scandinave Spa?

What measures does Scandinave Spa implement to ensure the facilities are clean & safe?

Since your facilities are outdoors, what happens in rain or poor weather?

Do you have overnight accommodations? Do you offer lodging packages?

Can we eat on site?

Are alcoholic drinks or cannabis permitted?

Are children allowed on site?

Do you accept groups? Do you have special group rates?

Are animals/pets permitted on site?

Health & Wellness

I am pregnant. Can I have a massage anyway? Is it possible to experience the Thermal Baths Spa experience?

Can I receive care if I am under medication or suffering from certain health problems?

Are the facilities accessible to Guests with disabilities?

I identify as LGBTQ2IA+. Do you have gender neutral bathrooms or locker/change rooms?

What clothing do I wear during a massage? What should I know before a massage treatment?

Time For You

Thermal Baths Access

Massage Treatments