Reserve in advance for best availability and to guarantee your spa day. Walk-ups are welcome and are subject to availability. If the spa is at capacity, guests may be added to a wait list.

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Guest Service Agent

Part-Time (24 hours per week)

Scandinave Spa Blue Mountain is looking for Guest Service Agents who are enthusiastic about providing an exceptional guest experience.

Our team is a big reason guests return often and share memories of their spa experience with others.

What you will do:

  • Greet guests with a warm and friendly welcome
  • Foster a relaxing and tranquil environment for guests
  • Assist with guest reservations, modifications and cancellations on the phone and/or in person
  • Be responsible for check-ins and daily transactions
  • Engage guests; make a connection and anticipate guest’s needs
  • Manage wait list and cancellations
  • Serve prepared food and beverages at our bistro

What we offer:

  • A friendly, positive and tranquil team environment that allows each team member the opportunity to excel and showcase their passion for customer service excellence
  • Complimentary employee and spouse access to the Thermal Journey
  • One complimentary Registered Massage treatment
  • Food and Beverage Discounts
  • Boutique Discounts
  • Employee rates for services

Pay Rate:    $19 / hour

Requirements:

  • At least 3 years of Customer Service Experience
  • Excellent interpersonal and communication skills
  • A professional and positive attitude
  • Someone who enjoys people and interacting with the public
  • Self motivated team player
  • Ability to manage time efficiently
  • Ability to perform basic computer skills
  • Ability to stand for extended periods of time and some lifting
  • Flexibility to be able to work days, evenings, weekends and holidays
  • Ability to work 24 hours per week all year round (except 2-week vacation period).
  • Smart Serve Certification is an asset

Please apply by 4pm on April May 9, 2025 to jobs@scandinaveblue.com

Accommodations in compliance with the AODA are available upon request for candidates taking part in all aspects of the recruitment process – requests can be emailed to hr@scandinaveblue.com