winter at Scandinave Spa Blue Mountain

Health & Safety Protocols

Our Commitment To You:

Space and Nature

We promise you will find relaxation in the heart of our beautiful setting surrounded by nature. We continue to reduce the number of guests experiencing the spa activity to ensure everyone can maintain space for themselves. Some enhanced protocols and guidelines may change as we continue to prioritize public health.

Quality and Hygiene

Scandinave Spa Blue Mountain provides a safe environment to visit. Frequently cleaning in high traffic areas throughout the day is a core task of our staff team. Hand sanitizing stations are available throughout the spa. Guests are reminded to follow important health & safety measures while visiting to improve the hygiene in all common areas. If you need assistance, please let us know.

Health and Prevention

We offer guests a spa experience to enhance well-being, mindfulness, nature and a digital escape. Guests can feel at ease during their visit knowing Scandinave Spa is requiring pre-arrival health assessments, reducing the number of guests and staff arriving at the same time. Mandating masks for all indoor areas and encouraging everyone to maintain physical distancing.

Responsibility and Sustainability

We provide a safe, accessible and sustainable environment for everyone. The core values of Scandinave Spa’s experience needs your cooperation and support. Following health and safety policies helps ensure our business remains open. Please be kind, considerate and respectful of our policies, staff and other guests during your visit. We are in this together.

COVID-19 RELATED QUESTIONS

Scandinave Spa Blue Mountain continues to comply with provincial legislation and health guidelines to ensure the safety of our staff, their families, our local community and valued guests.

Due to the evolving nature of the pandemic, Scandinave Spa Blue Mountain’s protocols and guidelines may be updated. Please read this information in advance of your visit.

If we have not answered your questions below,  please email our Guest Service team at [email protected]

If you have more general questions about our products and services, please visit our FAQ  page.


What does Ontario’s modified Step 2 mean for Spa Guests?

Effective from Jan 5th to at least Jan 26th, 2022, the province of Ontario has implemented the following restrictions:

– Spa Operations at 50% of overall capacity.
– Guests must have an appointment/reservation.
– Scandinavian Baths are open, except Saunas & Steam Room.
– Baths Guests will receive a $10 refund at check-in if they paid $85 for their reservation.
– Massage Guests will receive a $10 refund at check-in to offset Saunas & Steam Room closure.
– Active health screening / contact tracing.
– Registered Massage Guests are required to wear a mask during their treatment.
– Guests are required to wear a mask at all times indoors.
– Food & drink from the Spa Bistro are take-out only. Lounge area is closed.
– Guests are encouraged to maintain 2 metres distancing at all times from others not in their household.


Do I need to show proof of vaccination status to visit?  

In accordance with the Ministry of Health and Grey Bruce Public Health, guests are required to show their vaccination QR Code and photo ID  upon arrival.

Requirements related to vaccine credentials may be monitored and changed by the province of Ontario and the advice of the Chief Medical Officer of Health.

Scandinave Spa will contact law enforcement in the event of harassment or threats of acts of violence to our staff, RMTs or other guests due to the current entrance requirements.

Thank you for your understanding and cooperation.


What measures is the Spa taking to ensure a safe visit?

Our cleaning and disinfection protocol have always exceeded the requirements of health authorities. Every day operations prioritizes water safety and sanitizing of the high traffic areas. Overall building maintenance and cleaning of all indoor and outdoor areas are disinfected daily.

In addition to regular cleaning, new disinfection procedures have been added to increase the sanitation of frequently touched surfaces such as sign-in tablets, lockers, seating, door handles, and handrails.

Scandinave Spa has also installed commercial-grade HEPA Air Filters in 6 areas of the Spa, including 3 Air Filters in the change rooms to maintain a consistent source of fresh air and circulation. A new and improved ventilation system in the Massage Pavilion was installed in fall 2018.

Our Baths are treated with health-approved levels of chlorine & bromine. Treated water is a low risk for virus and bacteria transmission. Water quality control tests are preformed twice as frequently as required by local health authorities, to ensure that the water quality is optimal during all hours of operation. In addition, an independent company conducts water tests every two weeks.


What hygiene measures can guests expect?

– Hand sanitizing stations are available throughout the site, including at all entrances and exits.
– Sign-in tablets and payment pin-pads are sanitized after each Guest check-in.
– Locker rooms are frequently disinfected & cleaned by dedicated Attendants.
– Guests are required to shower before and after their massage and prior to entering the Baths activity.
– Two towels are provided. Guests are required to sit on a towel in Relaxation areas & Saunas.
– Guests are asked to bring used towels to the drop-off bin to minimize contact with Guest Service staff
– Massage Rooms undergo detailed cleaning after each treatment as per College of Massage Therapists of Ontario requirements and in accordance to Public Health standards.


Are guests and staff members health screened?

Member of our team are encouraged to stay home if they are unwell. We are now actively screening all employees in advance of their shift and after 4 hours at the Spa, in accordance with instructions from Grey Bruce Public Health.

All Guests are also health screened prior to entering the interior reception area and are required to complete an electronic waiver form at check-in that includes health and safety questions and to provide contract information for tracing. Guests may also be given a temperature check upon arrival or in advance of massage treatment.

Massage Guests are required to fill out a COVID-19 health form, including questions provided by Ontario’s Ministry of Health for health care professionals, in advance of their treatment. All guests are eligible for their Massage treatment based on the assessment of the answers provided.


Is the Spa monitoring capacity and physical distancing?

The overall number of guests on-site has been reduced to less than 50% of pre-COVID capacity. The Spa is limiting the number of Guests checking-in at the same time to alleviate crowding in the change room areas. All areas of the indoor and outdoor Scandinavian Baths Hydrotherapy activity are monitored by members of our team to maintain health & safety protocols.

On-site signage reminds guests of physical distancing protocols as well as other important recommendations to ensure an enjoyable visit.


What if a Guest is sick?  

Scandinave Spa Blue Mountain will refuse check-in to any person who is symptomatic, or if they have been exposed to someone with a suspected, probable, or confirmed case of COVID-19 within the past 14 days.

Registered Massage Therapists will also review guest health history, including a COVID-19 assessment before deciding to proceed with treatment. The RMT, as a health professional, has the right to refuse treatment. Guests will receive a full refund if they are refused.


Is wearing a mask mandatory?

Grey Bruce Public Health have made wearing a mask or face covering mandatory in indoor public places. All guests are required to wear a mask while indoors during their visit. Masks are mandatory for guests and Registered Massage Therapists during massage treatments.

While masks are not mandatory outdoors in the Baths activity, we strongly recommend all guests have their mask available to wear outdoors, especially if you are face-to-face with another guest and within the safe two metre distance. We recommend guests bring their own mask for optimal comfort and fit.


Are your Staff & Massage Therapists vaccinated?

COVID-19 vaccination is an important protection in health & wellness settings. However, vaccination status is personal health information and RMTs can choose whether to disclose their vaccination status.

Employers are required under the Occupational Health and Safety Act (OHSA) to take
every precaution reasonable to protect workers. Scandinave Spa has identified risks and implemented appropriate controls for our staff members including the requirement to wear protective personal equipment and maintaining physical distancing when possible.

Scandinave Spa Blue Mountain ownership strongly recommends all staff members and Massage Therapists be fully vaccinated. Daily health screening is mandatory. Rapid testing kits are available and frequent testing is encouraged.


Can I still enjoy the experience with a friend or spouse?

The Scandinave Spa experience is still a relaxing outdoor activity to enjoy with a friend, partner or family member. Taking care of mind & body, especially during these uncertain times, is essential.

The layout of our facilities means everyone can find space and comfort during their visit. We ask all guests to be respectful of other guests experience and their space too.

Please note, we are unable to offer DUO massage treatments until further notice.


 

Wellness You Deserve Now.

Watch how relaxing a visit to Scandinave Spa is even in these unprecedented times.

We have implemented the POST Promise to prevent the spread of COVID-19 as recommended by the Public Health Agency of Canada.

Scandinave Spa Blue Mountain has also been awarded the World Travel & Tourism Council Safe Travels Stamp. This certification recognizes our efforts to follow global health and hygiene standards so guests can travel safely and rest easy when visiting.

“Amazing experience. Really appreciated the effort you are making to maintain safety in the pandemic.”
Fazia M.