Health & Safety Protocols
Space and Nature
Relaxation in the heart of our spacious outdoor setting in nature is at the core of everything we do. We will continue to reduce the number of guests experiencing the spa to ensure everyone has enjoyable space. Group sizes of maximum 4 people is currently maintained. Some protocols and guidelines may change over time as we adapt and navigate the global pandemic.
Quality and Hygiene
Scandinave Spa Blue Mountain provides a safe environment. Staff will frequently clean high traffic areas throughout the day. Hand sanitizing stations are available throughout the spa. Guests will be reminded to follow hygiene protocols during their visit to ensure everyone’s safety. Our staff is always available to help with any of your concerns.
Health and Prevention
We offer guests a spa experience that promotes well-being, tranquility, nature and a digital escape. Scandinave Spa has added measures to augment guest’s comfort during their visit. This includes pre-arrival assessments as well as reducing the number of guests and staff arriving at the same time. All indoor areas have been reorganized to accommodate physical distancing.
Responsibility and Sustainability
We provide a safe, accessible and sustainable environment for everyone. The integrity of Scandinave Spa’s experience requires your cooperation and support. Following health and safety policies helps ensure our business remains open too. Please be kind, considerate and respectful of our policies, staff and other guests during your visit.
COVID-19 RELATED QUESTIONS
Since March 2020, Scandinave Spa Blue Mountain has been in compliance with the provincial legislation and health guidelines to ensure the safety of our staff, their families, our local community and valued guests.
Due to the evolving nature of the pandemic, Scandinave Spa Blue Mountain’s protocols and guidelines can change. We are doing our best to ensure the most up-to-date information is available here.
If we have not answered your questions below, please email our Guest Service team at [email protected]
If you have more general questions about our products and services, please visit our FAQ page.
Do I need a Vaccination Passport or Certification to visit?
Following consultation with Grey Bruce Public Health, Scandinave Spa Blue Mountain is now mandated to require all guests to show proof of vaccination status upon arrival effective October 19th, 2021.
Guests who are not currently fully vaccinated will be able to cancel their reservation with a full refund or postpone their visit for a later date.
Requirements related to vaccine credentials may be monitored and changed by the province of Ontario and the advice of the Chief Medical Officer of Health.
Scandinave Spa will contact law enforcement in the event of harassment or threats of acts of violence to our staff, RMTs or other guests due to the current entrance requirements.
Thank you for your understanding and cooperation while we implement this policy.
What are the sanitary measures in effect?
Our cleaning and disinfection protocol have always exceeded the requirements of health authorities. Every day operations is focused on water quality and cleaning of the high traffic areas. Overall building maintenance and cleaning of all indoor and outdoor areas are disinfected daily.
In addition to regular cleaning, new disinfection procedures have been added to increase the sanitation of frequently touched surfaces such as lockers, seating, door handles, and handrails.
Our Baths are treated with health-approved levels of chlorine & bromine. Treated water is a low risk for virus and bacteria transmission. Water quality control tests are preformed twice as frequently as required by local health authorities, to ensure that the water quality is optimal during all hours of operation. In addition, an independent company conducts water tests every two weeks.
What are the Spa’s enhanced hygiene protocols?
– Hand sanitizing stations have been installed throughout the site, including entrances and exits.
– High traffic areas at check-in including tablets and pin pads are sanitized after each Guest.
– Locker rooms are frequently disinfected by dedicated attendants.
– All Guests are required to shower before and after their massage and/or entrance to the Baths.
– Two towels are provided to guests during their visit. Guests are required to sit on a towel in relaxation areas and our staff will ensure that each guest always has a towel on site.
– Massage Rooms undergo detailed cleaning after each treatment as per College of Massage Therapists of Ontario requirements and in accordance to public health standards.
Are guests and staff members pre-screened?
We have always encouraged employees to stay home if they are unwell. We are now actively screening all employees in advance of their shift and after 4 hours at the Spa, in accordance with instructions from Grey Bruce Public Health.
All Guests are also health screened prior to entering the interior reception area and are required to complete an electronic waiver form at check-in that includes health and safety questions and to provide contract information for tracing. Guests may also be given a temperature check upon arrival or in advance of massage treatment.
Massage guests are required to fill out a COVID-19 health form with questions, provided by Ontario’s Ministry of Health for health care professionals, in advance of their treatment. All guests are eligible for their Massage treatment based on the outcome of the follow-up questions, not their vaccination status.
Are you monitoring capacity and physical distancing?
The overall number of guests on-site has been reduced to less than 50% of pre-COVID capacity. In order to respect a minimum distance of two metres per guest, staggered check-ins and locker room access has been implemented. All areas of the indoor and outdoor Scandinavian Baths Hydrotherapy activity include signage with capacity limitations and are monitored by our staff.
Due to reduced capacity indoors and the importance of maintaining 2m distancing, groups of 4 people maximum are permitted to experience the spa together. No exceptions can be made until further notice.
On-site signage reminds guests of physical distancing protocols as well as other important health and safety measures.
What if a guest is sick?
Scandinave Spa Blue Mountain will refuse check-in to any person who is symptomatic, or if they have been exposed to someone with a suspected, probable, or confirmed case of COVID-19 within the past 14 days.
Registered Massage Therapists will also review guest health history, including a COVID-19 assessment before deciding to proceed with treatment. The RMT, as a health professional, has the right to refuse treatment. Guests will receive a full refund if they are refused.
Is wearing a mask mandatory?
Grey Bruce Public Health have made wearing a mask or face covering mandatory in indoor public places. All guests are required to wear a mask while indoors during their visit. Masks are mandatory for guests and Registered Massage Therapists during massage treatments.
While masks are not mandatory outdoors in the Baths activity, we strongly recommend all guests have their mask available to wear outdoors, especially if you are face-to-face with another guest and within the safe two metre distance. We recommend guests bring their own mask for optimal comfort and fit.
Are your Staff & Massage Therapists vaccinated?
COVID-19 vaccination is an important protection in health & wellness settings. However, vaccination status is personal health information and RMTs can choose whether to disclose their vaccination status.
Employers are required under the Occupational Health and Safety Act (OHSA) to take
every precaution reasonable to protect workers. Scandinave Spa has identified risks and implemented appropriate controls for our staff members including the requirement to wear protective personal equipment and maintaining physical distancing when possible.
Scandinave Spa Blue Mountain has strongly encouraged all staff members and Massage Therapists to be vaccinated. Daily health screening is mandatory. Rapid testing is also available.
Can I still enjoy the experience with a friend or spouse?
The Scandinave Spa experience is still a relaxing outdoor activity to enjoy with a friend, partner or family member. We have limited group access to a maximum of 4 people.
The layout of indoor relaxation areas and other common indoor areas have been reconfigured to permit 2 meters distance from other guests. We ask all guests to be respectful of other guests experience and their space.
Please note, we are unable to offer DUO massage treatments until further notice.
Wellness You Deserve Now.
Watch how relaxing a visit to Scandinave Spa is even in these unprecedented times.
We have implemented the POST Promise to prevent the spread of COVID-19 as recommended by the Public Health Agency of Canada.
Scandinave Spa Blue Mountain has also been awarded the World Travel & Tourism Council Safe Travels Stamp. This certification recognizes our efforts to follow global health and hygiene standards so guests can travel safely and rest easy when visiting.
“Amazing experience. Really appreciated the effort you are making to maintain safety in the pandemic.”