Health & Safety
Space and Nature
We promise you will find relaxation in the heart of our beautiful, natural setting. The number of guests onsite ensures everyone can maintain comfortable space for themselves. We prioritize health guidelines for your peace of mind.
Quality and Hygiene
Our team provides a safe environment and frequent cleaning of high traffic areas throughout the day. Guests are encouraged to follow other health & safety measures during their visit. Please let us know if you have any questions about our quality standards.
Care and Respect
Guests can feel at ease knowing our team cares about your well-being. We offer you an opportunity to disconnect from everyday stress and routines. We ask Guests to respect the personal space of others.
Responsibility and Sustainability
Safe, accessible and sustainable space for guests to enjoy. These core values are strengthened with cooperation and support. Please be kind and considerate to our team, other guests and our forest-setting while visiting.
Wellness You Deserve Now.
Enjoy the refreshing wellness benefits of a summer spa visit.
COVID-19 RELATED QUESTIONS
Scandinave Spa Blue Mountain continues to comply with provincial legislation and health guidelines to ensure the safety of our guests, staff, their families, and our local community.
Due to the evolving nature of the pandemic, Scandinave Spa Blue Mountain’s protocols and guidelines may be updated. Please read this information in advance of your visit.
If we have not answered your questions below, please email our Guest Service team at [email protected]
If you have more general questions about our products and services, please visit our FAQ page.
What are the current Public Health requirements?
Masks are recommended for healthcare settings including during Massage Treatments. Our Registered Massage Therapists provide client-based care which means they respect your decision to wear or not wear a face covering during treatment.
Scandinave Spa Blue Mountain is a mask friendly environment.
Do you require proof of vaccination?
Guests are not required to show proof of vaccination status.
What measures is the Spa taking to ensure a safe visit?
Our cleaning and disinfection protocol have always exceeded the requirements of health authorities. Every day operations prioritizes water safety and sanitizing of the high traffic areas. Overall building maintenance and cleaning of all indoor and outdoor areas are disinfected daily.
In addition to regular cleaning, new disinfection procedures have been added to increase the sanitation of frequently touched surfaces such as sign-in tablets, lockers, seating, door handles, and handrails.
Scandinave Spa has also installed commercial-grade HEPA Air Filters in 6 areas of the Spa, including 3 Air Filters in the change rooms to maintain a consistent source of fresh air and circulation. A new and improved ventilation system in the Massage Pavilion was installed in fall 2018.
Our Baths are treated with health-approved levels of chlorine & bromine. Treated water is a low risk for virus and bacteria transmission. Water quality control tests are preformed twice as frequently as required by local health authorities, to ensure that the water quality is optimal during all hours of operation. In addition, an independent company conducts water tests every two weeks.
What hygiene measures can Guests expect?
– Hand sanitizing stations are available throughout the site, including at all entrances and exits.
– Locker rooms are frequently disinfected & cleaned by dedicated Attendants.
– Guests are required to shower before and after their massage and prior to entering the Baths activity.
– Two towels are provided. Guests can ask for a replacement towel during their visit.
– Guests are asked to bring used towels to the drop-off bin to minimize staff contact with soiled laundry.
– Massage Rooms undergo detailed cleaning after each treatment as per College of Massage Therapists of Ontario (CMTO) requirements and in accordance to Public Health standards.
Are Guests and Staff members health screened?
Members of our team are encouraged to stay home if they are unwell. We are passively screening all employees in advance of their shift.
Guests are asked to follow Public Health guidelines if they are feeling unwell prior to arriving at the Scandinave Spa Blue Mountain. Our cancellation policy permits Guests to cancel their reservation up to 5pm the day before their spa visit.
In conjunction with the required health history intake form, Registered Massage Therapists should use their professional judgement in determining whether to screen, but they cannot provide treatment to anyone with symptoms consistent with COVID-19 until those symptoms have subsided or to anyone who is supposed to be self-isolating at the time of their scheduled appointment. RMTs can also choose to screen and/or collect COVID-related info as part of health history. Passive screening, ie. signage, will continue.
We follow the advice of the CMTO as it relates to Registered Massage Therapy policies & procedures. Changes to guidance is closely monitored.
Is the Spa monitoring capacity and physical distancing?
The overall number of guests on-site is less than pre-COVID capacity. All areas of the indoor and outdoor Scandinavian Baths Hydrotherapy activity are monitored by members of our team to ensure the health & safety of every guest.
On-site signage reminds guests to respect other guests personal space and other spa policies.
What if a Guest is sick?
Guests are required to assess how they feel in advance of arrival and to follow the health guidance of the Office of the Chief Medical Officer of Health in Ontario as it relates to COVID-19.
Registered Massage Therapists will also review Guest health history before deciding to proceed with treatment. The RMT, as a health professional, has the right to refuse treatment. Guests will receive a full refund if they are refused.
Are your Staff & Massage Therapists vaccinated?
COVID-19 vaccination is an important protection in health & wellness settings. However, vaccination status is personal health information and RMTs can choose whether to disclose their vaccination status.
Employers are required under the Occupational Health and Safety Act (OHSA) to take
every precaution reasonable to protect workers. Scandinave Spa has identified risks and implemented appropriate controls for our staff members including the requirement to wear protective personal equipment and maintaining physical distancing when possible.
Scandinave Spa Blue Mountain ownership strongly recommends all staff members and Massage Therapists be fully vaccinated. Daily health screening is mandatory. Rapid testing kits are available and frequent testing is encouraged.
Can I still enjoy the experience with a friend or spouse?
The Scandinave Spa experience is still a relaxing outdoor activity to enjoy with a friend, partner or family member. Taking care of mind & body, especially during these uncertain times, is essential.
The layout of our facilities means everyone can find space and comfort during their visit. We ask all Guests to be respectful of other Guests experience and their space too.
Scandinave Spa Blue Mountain is pleased to participate in partnership with the Tourism Industry of Ontario (TIAO) and the World Travel & Tourism Council’s Safe Travels Stamp program. This certification recognizes efforts to follow global health and hygiene standards so Guests can travel safely and rest easy when visiting.
In recognition of Scandinave Spa Blue Mountain’s efforts, we received the only “2021 Safe Travels Stamp Award” for our tourism region.
“Went for a day away from normal life. The spa was spectacular, organized and clean.” – Zory.