Our Commitment

A word from Scandinave Spa Group President

Scandinave Spa Group is taking this moment at a challenging time to positively redefine the experience.

We do not know exactly when all Scandinave Spa locations will reopen but we are actively planning for a staged approach to meet the new operational guidelines in each province. These standards are essential to furthering our commitment to reduce the potential spread of COVID-19 and ensure a safe and relaxing experience.
Our mission has always been to offer a unique and accessible activity in a relaxing and professional environment. We have identified 4 Scandinave Spa priorities to guide our teams and provide assurance to our guests.

We look forward to welcoming everyone back soon.

Steve Arsenault

Additional Measures

Space and Nature

Relaxation in the heart of nature is at the core of everything we do. For the next while, we will reduce the number of guests experiencing the spa at any one time in order to open up space in common areas indoors and even in our outdoor amenities. To encourage more relaxation, our solariums and lounges have been reorganized to permit 2 metres between guests. Guests are also limited to groups of 2 people.

Quality and Hygiene

Scandinave Spa is renowned for a top quality personal service experience. To meet new provincial guidelines, staff will continue to clean our high traffic areas throughout the day. New hand sanitizing stations will be available throughout the spa. Guests will also be asked to follow new hygiene protocols to ensure everyone’s safety. Our staff is always available to help with any of your concerns.

Health and Prevention

We offer guests a spa experience that promotes well-being, nature, tranquility and digital detox. Now Scandinave Spas will take increased measures to ensure the health of our guests and our staff, including taking pre-arrival assessment information and reducing the arrival of guests and staff at the same time. New massage protocols include a reduced schedule and no DUO massage treatments. Greeting areas, workspaces and break rooms have also been reorganized to accommodate physical distancing.

Responsibility and Sustainability

We commit to provide a safe, accessible and sustainable environment for everyone. We understand that these new protocols and guidelines may change over time and that some things will be different for now. But the integrity of our spa experience remains focused on your well-being and the positive spirit of our team members. With your help and support, Scandinave Spa will remain a trusted destination for everyone.

Stay tuned for our reopening date announcement soon.

We will be providing more information about our reopening procedures, including our new online booking process as well. Please stay connected with us through our social media channels for updates too.

COVID-19 RELATED QUESTIONS

Due to the evolving nature of the pandemic, protocols and guidelines may change. We recommend guests follow the health and travel advisories by Canada Public Health. We may not have all your questions answered so if you need more information, please email our Guest Service team here.


What hygiene measures and sanitary guidelines will be implemented?

Our cleaning and disinfection protocol have always exceeded the requirements of health authorities. Every day operations is focused on water quality and cleaning of the high traffic areas. Overall building maintenance and cleaning of all indoor and outdoor areas are disinfected.

In addition to regular cleaning, new disinfection procedures have been added to increase the sanitation of frequently touched surfaces such as lockers, door handles, and handrails.

Our Baths are treated with health-approved levels of chlorine & bromine. Treated water is a low risk for virus and bacteria transmission. Water quality control tests are preformed twice as frequently as required by local health authorities, to ensure that the water quality is optimal during all hours of operation. In addition, an independent company conducts water tests every two weeks.


What enhanced hygiene protocols should we expect?

– Hand sanitizing stations have been positioned throughout the site.
– High traffic areas at check-in including tablets and pin pads will be sanitized after each Guest.
– Locker rooms will be frequently disinfected by dedicated attendants.
– All Guests will be asked to shower before and after their massage and/or Baths access.
– Two towels are given to each guest to allow guests to sit on a towel in the relaxation areas and will be closely monitored by our staff to ensure that each guest always has a towel on site.
– Massage Rooms will undergo an detailed cleaning after each treatment as per the College of Massage Therapists of Ontario.


Will you be assessing the health of guests and staff members?

We have always encouraged employees to stay home if they are sick. We will be taking temperatures of all employees in advance of their shift and after 4 hours at the Spa.
Guests will be screened prior to entering the reception area and will be required to fill out a waiver form at check-in that includes health and safety questions.
Massage Guests will also have an additional COVID-19 health form to fill out in advance of their treatment.


How will physical distancing be implemented?

The overall number of guests on-site at all times will be reduced. In order to respect a minimum distance of two meters per guest, we will stagger check-ins and locker room access. All areas of the indoor and outdoor activity will have capacity limitations and will be monitored by our staff. Groups of people experiencing the spa together is limited to 2 at this time. New signage will gently remind guests of physical distancing protocols as well as other important health and safety measures.


What if a guest is sick?  

The spa will refuse check-in to any person who is symptomatic, has recently traveled outside of Canada or who has been exposed to someone with a suspected, probable, or confirmed case of COVID-19 within the past 14 days.

Registered Massage Therapists will also refuse treatment to a guest that has any symptoms, traveled outside of Canada or who has been exposed to someone with a suspected, probable, or confirmed case of COVID-19 within the past 14 days.


Can I still enjoy the experience with a partner?

The Scandinave Spa experience is a really relaxing way to spend time with a friend, partner or family member. In the first opening phase, we will limit access to groups of 2 people maximum.
The layout of our outdoor and indoor relaxation areas have been reconfigured to permit 2 people or less sitting together. Please note, we are unable to offer DUO massage treatments during this first phase of opening.


Will wearing a mask be mandatory?

Masks are mandatory for guests and Registered Massage Therapists during massage treatments. We recommend guests bring their own mask for optimal comfort and fit.

 

If you have more general questions about our spa products and services, please visit our FAQ page.